- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untrustworthy housekeeping staff.
The front of house service was extraordinary. Huge apartments, gym facility and pool. We was allowed an early check in on arrival which was very helpful. A few teething issues, when we arrived we had to request robes and slippers which were not in the apartment - however they brought them up straight away. They only gave us 4 capsules of coffee despite that we was there 8 days - when I requested more for each of the remaining days they charged it to the room. No toiletries in the bathroom other than a small shampoo and conditioner, they never cleaned the kitchen floor once, I also left quite a few belongings in the room on the bed at checkout, some electricals, some clothes and some books, I called the hotel to see if I could collect these and they were never handed in, some of these items were quite expensive and it’s a shame that the housekeeping staff were untrustworthy. Although the front of house staff and restaurant staff were incredible, the small issues bugged me and my left belongings being taken left a bad taste in my mouth. I wouldn’t personally rate The overall experience of this hotel a 5*