Mulaz

This hotel kept our money and still hasn’t refunded us. We booked through Expedia and when we called to let them know that we were there to stay with them they said they didn’t have room for us , we’re trying to get our money back. They are not responding to us or to Expedia’s emails. All we want was a refund, terrible terrible customer service do not stay at this Hotel

Amazing staff clean room

Here's a polished, firm, and professional version: Upon my arrival, Dunya displayed an arrogant and unwelcoming attitude. When we asked for restaurant recommendations other than the hotel restaurant, she was unable to provide any suggestions. Coming from the hospitality industry myself, I found this level of service extremely disappointing.** My experience with Alexandra at the front desk was even worse. She was disrespectful, dismissive, and spoke to me in an unnecessarily loud and unprofessional manner. Since I was with friends who were staying at another hotel, I chose not to respond to her behavior as it deserved.** To make matters worse, when my friend came to the hotel looking for me, Alexandra stated that no guest by my name was staying there because, according to her, my name had been misspelled. The following day, I confirmed with the restaurant staff that my name was, in fact, correctly listed in the system. The manager, Tamas, who was professional and courteous, explained that this may have been due to a privacy policy. However, providing incorrect information to someone legitimately looking for a registered guest is unacceptable and caused unnecessary confusion. On a positive note, the restaurant staff provided excellent service, the food was very good, and the room itself was comfortable. My only complaint regarding the accommodations was the bathtub, which I found impractical. Unfortunately, the poor service at the front desk is a thing