Mtwapa Holidays from £832

We stayed at the hotel for 5 nights and the location and customer service is absolutely excellent. They could not do enough for us to be honest wonderful staff smiling and. Always there to help. Please do not go by cosmetic photos or outlook the rooms are clean with amenities and towels changed everyday. I cannot fault the hotel and we will book again

The room was large and spotless (Adam did a great job cleaning our room)! The 5 pools were lovely and the food was very tasty. Loved walking on the beach and enjoying the Indian Ocean.

First and Foremost l would like to get the shout outs out of the way: Claus or is it Klaus- you rock! Tom wa Housekeeping- a rocky start to the visit, at the end of it though you rocked. I came to understand that you were overwhelmed, there was a shortage of staff and you were only doing what you can. Shukran for all that you did for us during out stay. Nancy and the lady who checked us- I apologize that l can't recall your name- you were awesome!!!!! My favorite thing about your spot is the swimming pool. I am a fan and l enjoyed it completely and totally. I was not a fan of the outside meal locations: the food was not always hot/warm by the time one sat down to eat it. The lay out of the locations is something else that l was not a fan of, none of them were flat or concrete, lighting was not awesome- when we were there Kenya Power did their thing, then the extension cords that were everywhere as one walked to get their meal- l get it was about adding variety, at the same time l found it risky and dangerous.

Everything was great, from the friendly helpful staff to the clean plentiful amenities. Absolutely brilliant hotel and highly recommended.