Mount Hood Express

I arrived and was told there was an extra $30 per day for my dog the website says dogs are free and the place looked awful. Broken vehicles in the lot etc. The manager told me if I chose not to stay he wouldn’t charge me and understood. Then I was charged the full amount for all 3 days!

Not sure how this hotel is considered a luxury hotel other than the price. From the exterior to the furniture choices, it looks like a cool historical apartment building that was remodeled into a hotel in the 90's and not in a funky vintage modern way. I will say the staff was very friendly, the location was conveniently located for us, and the lobby was clean but once you stepped onto the very slow to arrive elevators or onto your floor, the whole place has the musty smell of an old building-maybe nostalgic for some but not pleasant for a hotel. Our room was advertised as having a fireplace but we didn't realize it was a wood burning one! The room smelled overwhelmingly like wood smoke when we arrived-for a minute I thought we had been assigned a smoking room! The built ins, including the bathroom, were all in need of repair (scratches, chips, water damage, etc.). Coffee in the lobby was only out till 10 on the weekend which seemed early for a weekend in Portland-most places at least have water and coffee when you come in. And then there's the $60 valet fee which is ridiculous given there's a pay to park just a few buildings over. They also charged a "resort amenities fee" which is weird since there are no amenities. Overall I would definitely not recommend this place nor stay here again.

This place is in a great location, staff is super friendly and helpful, cocktails at the bar were fantastic. Couldn’t ask for a better stay