Mount Helix Holidays from £639

Sharing my experience with Sophia hotel. My husband and I stayed for a few days — When we arrived, the hotel had a cigarette smell in the lobby. Once we got to the room, it was so tiny and very stuffy. We immediately noticed it wasn’t the right room however, we didn’t mention anything to the staff members because we didn’t want to make too big of a deal. We got the AC running, and there was a rotten/dairy smell coming from the vent. We again did not want to make a big deal, we were there for only a few nights, so just wanted to suck it up. That night it was so difficult to sleep, the AC stops running when there’s no motion in the room and the windows do not open for any air to circulate. The next day, once we got back to the room. The smell from the AC was worse than the day before. We decided to reach out to the front desk and got our room changed. The staff was kind enough to do that change for us. I do want to note, for the price that we are paying to stay at the hotel, I was expecting the Customer Service to be higher. The second room was much better and the AC no longer had that smell. The AC is pretty loud and there are random buzzing noises during the night. In the second room the sheet on top of the blanket had two blood stains - We just threw it off. I recommend to avoid staying on floor seven :) Cheers and enjoy your stay my friends!

Definitely an older property. But reasonably priced considering the area. The staff was very friendly and helpful.

The room itself was very nice. The staff were completely unhelpful (e.g., took 30 mins to get a wine opener, every time I called the front desk it was a long time before someone picked up, no valet there upon arrival, etc.). The drinks at the pool were overpriced and poor quality. Overall, compared to the price point we paid, the service level of the facility was not up to par.

Even though our check in was delayed due to housekeeping, we loved the upgrade to an ocean view room. The room was well lit, well maintained rooms, the beds were really comfortable. I traveled with my special needs young adult and it was a wonderful stay for us. We loved the access to the beach, the pool was great for all of us, there were pool and beach towels available to us everyday, we loved having a supermarket near by. We can't wait to go back!

Paradise