Title: Mercure Moulins Hotel de Paris Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=4516&destination=Moulins%2C+Allier%2C+France&selected=3584934&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Moulins Hotel de Paris Travelers can indulge in rejuvenating spa treatments at this Moulins retreat, then relax poolside or venture out to explore the historic surroundings. ## Photo gallery for Mercure Moulins Hotel de Paris ![Seasonal outdoor pool, pool umbrellas, pool loungers - Mercure Moulins Hotel de Paris (Moulins)](https://images.trvl-media.com/lodging/4000000/3590000/3585000/3584934/6bc26883.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest - Mercure Moulins Hotel de Paris (Moulins)](https://images.trvl-media.com/lodging/4000000/3590000/3585000/3584934/d7a3b601.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Turkish bath/hammam, body wraps, body scrubs, facials - Mercure Moulins Hotel de Paris (Moulins)](https://images.trvl-media.com/lodging/4000000/3590000/3585000/3584934/d919095a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Mercure Moulins Hotel de Paris (Moulins)](https://images.trvl-media.com/lodging/4000000/3590000/3585000/3584934/facdcac1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, individually decorated, individually furnished - Mercure Moulins Hotel de Paris (Moulins)](https://images.trvl-media.com/lodging/4000000/3590000/3585000/3584934/e1d7c078.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Moulins, Mercure Moulins Hotel de Paris offers a perfect relaxation spot. Enjoy body wraps and Ayurvedic treatments at the spa, swim in the seasonal outdoor pool, and use in-room WiFi. Guests consistently praise the attentive hotel staff. ## Reviews 8.4 Very good ## Popular amenities - Pool - Spa - Pet-friendly - Free Wi-Fi - Breakfast available - Parking available £116 includes taxes & fees 26 Apr - 27 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Standard Twin Room, 1 Double or 2 Single Beds ![Standard Twin Room, 1 Double or 2 Single Beds | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/4000000/3590000/3585000/3584934/0c9c0418.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 1 Double or 2 Single Beds 8.8 Excellent 11 reviews - 215 sq ft - Sleeps 2 - 1 Double Bed OR 2 Single Beds ### View all photos for Standard Room, 1 Double Bed ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/4000000/3590000/3585000/3584934/9ec6181e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed 10.0 Exceptional 2 reviews - Sleeps 2 - 1 Double Bed ### Family Room, Multiple Beds - Sleeps 4 - 1 Double Bed and 2 Single Beds ### Privilege, Suite, 1 Double Bed - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMoulins-Hotels-Mercure-Moulins-Hotel-De-Paris.h3584934.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMoulins-Hotels-Mercure-Moulins-Hotel-De-Paris.h3584934.Hotel-Information) ## About the area Located in Moulins, Mercure Moulins Hotel de Paris is in the city centre and near the airport. La Mal Coiffee Prison and Maison Mantin are notable landmarks, and if an activity is on the agenda, visit Avenelles Golf. Don't miss out on a visit to Le PAL Amusement and Animal Park. Make sure you don't miss outdoor adventures like ecotours and hiking/biking trails, or hop on a bike for hire nearby and take a self-guided tour around Moulins. [Visit our Moulins travel guide](https://www.expedia.co.uk/Moulins.dx4516) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.56811%2C3.33053&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n0ZacMH5FNOi23LofDWIj6WQyOk=) 21, rue de Paris, Moulins, Allier, 3000 ### What's nearby - ![Maison Mantin](https://images.trvl-media.com/place/553248621532504048/85f8c203-9109-4ee5-830b-226f643155e7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maison Mantin 1 min walk \- 0.1 miles - ![Musée Anne de Beaujeu](https://images.trvl-media.com/place/553248621532504047/1f144e7d-9f08-48bb-89b2-c5310e8e4e37.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Musée Anne de Beaujeu 1 min walk \- 0.1 miles - ![Moulins Cathedral](https://images.trvl-media.com/place/6234837/6526e3a7-60c4-4b34-9b44-b28e80ae33b8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Moulins Cathedral 3 min walk \- 0.2 miles - ![Centre National Du Costume De Scene](https://images.trvl-media.com/place/6234839/0bc138fa-7ade-4763-bcbd-bf5c0126bb81.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Centre National Du Costume De Scene 17 min walk \- 0.9 miles - La Mal Coiffee Prison 3 min walk \- 0.2 miles ### Getting around - Moulins-sur-Allier Station 13 min walk - Clermont-Ferrand (CFE-Clermont-Ferrand - Auvergne Intl.) 76 min drive ### Restaurants - Campanile Moulins - Avermes 1 min walk - Le Glasgow 7 min walk - Don Camillo 8 min walk - Le Trait D'union 8 min walk - Valentino 8 min walk ## About this property ### Mercure Moulins Hotel de Paris Upscale hotel near Maison Mantin Located close to Musée Anne de Beaujeu and Moulins Cathedral, Mercure Moulins Hotel de Paris provides a terrace, dry cleaning/laundry services and a bar. Indulge in Ayurvedic treatments, a facial and a massage at the on-site spa. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - A seasonal outdoor pool, along with sunloungers and pool umbrellas - Buffet breakfast (surcharge), self-parking (surcharge) and a water dispenser - Bike parking, concierge services and tour/ticket information - A lift, coffee/tea in reception and a banquet hall Room features All guest rooms are individually furnished, and include amenities, such as free WiFi and desk chairs, in addition to safes and sound-insulated walls. Other amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and baths or showers - 82-cm LCD TVs with premium channels - Electric kettles, heating and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/15000000/14740000/14733300/14733272/24cb5f44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Styles Moulins Centre Moulins - Pet-friendly - Free Wi-Fi - Air-conditioning - Games room 8.4 Very good 274 reviews £100 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=14733272&PinnedHotelID=14733272&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/1000000/10000/4400/4399/84ad0717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Moulins Sud Moulins - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 275 reviews £80 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=4399&PinnedHotelID=4399&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/12000000/11670000/11664100/11664085/421e6338.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### B&B HOTEL Moulins Toulon‑sur‑Allier Toulon-sur-Allier - 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Kitchen - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 328 reviews £63 includes taxes & fees 25 Apr - 26 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-25&endDate=2026-04-26&selected=13479145&PinnedHotelID=13479145&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=3584934&PinnedHotelID=3584934&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3584934,14733272,4399,11664085,33919476) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (EUR 8 per day) - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person - A bar/lounge - Coffee and tea in common areas ### Things to do - Bicycle cleaning area - Bicycle storage - Full-service spa - Seasonal outdoor pool ### Family friendly - Laundry facilities - Seasonal outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 4 meeting rooms - Coworking space ### Outdoors - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 2 treatment rooms - Ayurvedic treatments - Body scrubs - Body wraps - Facials - Massage - Spa open daily - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 2 buildings - 3 floors - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1834 - Comprehensive recycling policy - Double-glazed windows - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 82-cm LCD TV with premium cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Cleaning products are eco-friendly - Desk - Desk chair - Eco-friendly toiletries - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - LED lighting - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:30 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: EUR 60 ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 10 per pet, per night Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age. - Destination fee: EUR 0.10 per person, per night. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 18 per person - Self-parking fee: EUR 8 per day - Pet fee: EUR 10 per pet, per night - Service animals are exempt from fees - Late check-out fee: EUR 60 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from June to September Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### National rating This property has received its official star rating from the French Tourism Development Agency, ATOUT France. ### Property is also known as de Paris Moulins Hôtel de Paris Moulins Mercure Moulins Hotel Paris Opening May 2017 Mercure Hotel Paris Opening May 2017 Mercure Moulins Paris Opening May 2017 Mercure Paris Opening May 2017 Mercure Moulins Hotel Paris Mercure Moulins Paris Mercure Moulins Hotel de Paris (Opening May 2017) Mercure Moulins Paris Moulins Mercure Moulins Hotel de Paris Hotel Mercure Moulins Hotel de Paris Moulins Mercure Moulins Hotel de Paris Hotel Moulins ## Frequently asked questions ### Does Mercure Moulins Hotel de Paris have a pool? ### How much does it cost to stay at Mercure Moulins Hotel de Paris? ### Is Mercure Moulins Hotel de Paris pet-friendly? ### How much is parking at Mercure Moulins Hotel de Paris? ### What time is check-in at Mercure Moulins Hotel de Paris? ### What time is check-out at Mercure Moulins Hotel de Paris? ### Where is Mercure Moulins Hotel de Paris located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Moulins Hotel de Paris Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 66 8 - Good 42 6 - Okay 11 4 - Poor 9 2 - Terrible 4 ## Reviews Verified ### 10/10 Excellent #### Jill 23 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities What a terrific staff in an incredibly historical environment steeped in history. We love this place. Moulins is off the beaten path but an amazing little city with tons to offer. Hotel Mercure, in the heart of the city, is a gem! ##### Jill Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Mike 23 Jun 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stopover Very good exceeded expectations all-round. Very quiet comfortable room ##### Mike Verified ### 6/10 Okay #### yvonne 4 Sept 2025 Liked: Cleanliness, staff & service in general the property was ok, but it was very VERY badly isolated , we could hear the neighbours above us walking. room was ok but small , bathroom was good. we had a small balcony , perfect for sitting outside . ##### yvonne Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### James 3 Oct 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would recommend The hotel is centrally located and within walking distance of everything Moulins has to offer. We stayed on Sunday and the restaurant was closed as was most of the rest of the town, but a café steps from the front door was open. The room was fairly small but the splendid bathroom made up for it! The staff were courteous and helpful' ##### James Verified ### 10/10 Excellent #### bruce 24 Sept 2012 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A jewel of a hotel at a great price I was carried away by this newly renovated hotel, and would recommend it highly to anyone. Excellent location, beautiful hotel, with great rooms, very nice big bathroom, spacious room. Excellent helpful and engaging staff at reception, and an exceptional reasonable price . Ate at the restaurant and it was a great value, with excellent food (far surpassing a supposedly highly rated cuisine we had the night before elsewere). Can't praise this jewel enough ##### bruce Verified ### 8/10 Good #### Isabelle 24 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bon sejour. Un bemol: la wifi: une catastrophe! ##### Isabelle Stayed 2 nights in Feb 2020 Verified ### 10/10 Excellent #### Verified traveller 6 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were lovely and well appointed. Most staff spoke a little English so communication was not an issue. I liked having access to the spa however perhaps there should be one point of payment to prevent Being confused. There was no access to a restaurant which would have been nice to know at the time of booking. ##### Verified traveller Stayed 9 nights in Jul 2019 Verified ### 8/10 Good #### julndy 27 Aug 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely hotel It was a lovely surprise, I did not expect very much due to lack of research. Chose this hotel purely because it is next to the main tourist attractions in town. The build is a very well kept, stately period building, and the décor fits the period very well, and all the modern comfort is there too. Excellent bathroom with multi-functional shower, and heated towel racks, etc. The room is well lit, with various reading lights, bed, and pillows are comfortable, dressing gown and slippers are provided. However breakfast is quite ordinary, 16 euro/person, I suppose it is alright. ##### julndy Verified ### 8/10 Good #### Verified traveller 5 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities No restaurant for dinner. No other comments I'm just adding the extra characters required ##### Verified traveller Stayed 2 nights in Jun 2019 Verified ### 10/10 Excellent #### Christer 5 Nov 2025 Liked: Cleanliness, staff & service, amenities Ja ##### Christer Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Armelle Le 1 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort très bel hôtel ##### Armelle Le Stayed 1 night in Sep 2025 Verified ### 2/10 Terrible #### DOMINIQUE 2 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities Commençons par le positif : chambre spacieuse - bon emplacement prés des commodités et sites a visiter - parking facile - bâtiment imposant dont on perçoit la splendeur passée. Le positif s arrête là pour nous. Je crois qu il y a des chambres rénovées...ce n est pas le cas de la 203 que nous occupions et qui a grand besoin d un bon rafraichissement. Odeur nauséabonde de renfermé ou moisi ? dès l ascenseur et vraiment présente dans la chambre. impossible d ouvrir les fenêtres en grand pour s en débarrasser. Literie et draps comme la chambre... très usagers Bouilloire en panne. On m en fourni une autre youpi : je vais pouvoir me faire un petit thé réconfortant ! Ah non zut ! Il.n y a que 2 tasses a expresso dont une contenant encore un reste de sucre du précédant occupant j imagine... on a fait avec les verres a dent de la sdb... Petit déjeuner dans la même lignée confitures Bonne Maman Viennoiseries pas fraîches. De quoi faire rechauffer des crêpes super ! Mais pas de spatules pour s en servir....Voilà... pas digne du tout d un 4 étoiles. C est la 1ere fois que nous sommes déçus d un Hôtel Mercure. ##### DOMINIQUE Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Jean 23 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nous avons fait une halte au Mercure Moulins Hôtel de Paris (Moulins, Allier) lors d’un déplacement, et ce fut une très belle surprise. L’accueil a été chaleureux et professionnel, avec un personnel attentif et souriant. Nous avons eu la chance d’être surclassés, et la chambre était tout simplement superbe : spacieuse, élégamment décorée et parfaitement équipée. Un grand merci à toute l’équipe pour la qualité du service et cette belle expérience. Une adresse que nous recommandons sans hésiter ! ##### Jean Stayed 1 night in Jun 2025 Verified ### 8/10 Good #### ANNIE 10 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 10/10 pour la beauté de l’hôtel. Magnifique hôtel, hélas pour cette catégorie la chaîne Mercure n’est pas à la hauteur de l’endroit et du prix. Gros trous à l’entrée du parking privé payant 8€, très jolie chambre 202 mais moquette tachée, 60€ pour un départ tardif à 13 h au lieu de midi c’est exorbitant. Pas de pince au petit déjeuner pour saisir les viennoiseries. Des petits détails qui pourraient être facilement résolus. ##### ANNIE Stayed 1 night in Feb 2025 Verified ### 2/10 Terrible #### Verified traveller 19 Sept 2024 Disliked: Staff & service, property conditions & facilities, room comfort #### A éviter absolument : surbooking régulier Dans le cadre d'un déplacement professionnel, nous avions une réservation de 5 chambres, déjà payées, pour un montant total de 850€. A notre arrivée, le personnel nous annonce qu'il y a eu du surbooking, que l'hôtel est complet et qu'il manque une chambre. L'alternative proposée est un autre hôtel situé à 45 minutes à pied (sachant que nous n'avions pas de voiture). Aucun geste commercial n'a été effectué et nous avons même dû régler la taxe de séjour (2€/chambres). Concernant le remboursement de la chambre manquante, le personnel s'est dédouané en nous demandant de gérer ça avec le site de réservation. Je précise également qu'une autre personne, qui ne faisait pas parti de notre groupe, a également été confrontée à la même situation, le même jour. Ce qui atteste d'un problème régulier et récurrent (tout comme d'autres commentaires sur cet hôtel qui confirment le problème). ##### Verified traveller Stayed 1 night in Sep 2024 Verified ### 8/10 Good #### THERESE 27 Aug 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Séjour agréable.Manque aide bagage, sans ascenseur Séjour pour un mariage dans la région de Moulins. Logés dans la maison annexe, sans ascenseur, au 2eme étage, sans aide pour montée notre bagage, mais au calme. Une piscine petite, extérieur. Parking voiture 8€. Beau centre ville visité à pied. ##### THERESE Stayed 1 night in Aug 2024 Verified ### 4/10 Poor #### François 23 Aug 2024 Liked: Staff & service, property conditions & facilities, room comfort Nous avons payer 210 € avec booking La chambre avec Mercure en direct était à 140 € Inadmissible !!!!! ##### François Stayed 1 night in Aug 2024 Verified ### 8/10 Good #### Didier 24 Mar 2024 Liked: Cleanliness, property conditions & facilities, room comfort Bon séjour mais bien trop chaud dans la chambre! ##### Didier Stayed 2 nights in Mar 2024 Verified ### 10/10 Excellent #### Verified traveller 20 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Très satisfaisant ##### Verified traveller Stayed 1 night in Jul 2023 Verified ### 6/10 Okay #### Pascal 4 Mar 2023 Liked: Cleanliness, amenities, property conditions & facilities Bel hôtel mais l’accueil surtout à l’arrivée très impersonnel. Accor ferait bien de proposer une formation à la relation client. Je viens dans cet hôtel depuis longtemps mais je commence à me lasser. Travailler dans l’hôtellerie c’est de soucier de fidéliser la clientèle : poser des questions, s’intéresser à l’autre. Et… expliquer comment fonctionne le buffet du petit déjeuner. ##### Pascal Stayed 1 night in Mar 2023 Verified ### 10/10 Excellent #### Alain 1 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Très bien reçu hôtel confortable et très bien tenu central, personnel aux petits soins geste commercial apprécié A conseiller vivement pour la visite de Moulins ##### Alain Stayed 1 night in Aug 2022 Verified ### 10/10 Excellent #### ANNE 28 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel de choix à Moulins Fantastique hôtel et encore je n'ai pas vu le SPA... Charme qui mélange l'ancien - tel un petit château - et le moderne avec tout le confort. Lit gigantesque ! ##### ANNE Stayed 2 nights in Feb 2022 Verified ### 8/10 Good #### Verified traveller 26 Nov 2021 Liked: Staff & service, property conditions & facilities Disliked: Room comfort Séjour agréable mais le matelas de la chambre était particulièrement inconfortable et glissait du sommier. La fenêtre ne pouvait être ouverte entièrement, ce qui n'est pas très agréable. ##### Verified traveller Stayed 1 night in Nov 2021 Verified ### 8/10 Good #### SONIA 12 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### plaisant séjour agréable, personnel accueillant ras séjour professionnel je reviendrais avec plaisir ##### SONIA Stayed 1 night in Oct 2021 Verified ### 4/10 Poor #### GEORGES 27 Sept 2021 Liked: Cleanliness Disliked: Staff & service #### Séjour tres moyen Accueil tres moyen. A notre arrivée personne à l'accueil nous avons du chercher quelqu'un.Aucun renseignements sur la ville meme pas un plan. Petit déjeuner tres moyen le pain était de la veille ,les oeufs brouillés tout sec. 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