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Reviews of Nyumbani Hotels & Resorts - Moshi

3 out of 5
Nyumbani Hotels & Resorts - Moshi
Rengu Street, Near Kibo Tower, Moshi

Reviews

6.6
Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 3 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

jair

Disliked: Staff & service, property conditions & facilities, room comfort
The room don’t have talls , when arrive , no shampo at the badroom, no soap
Stayed 2 nights in Dec 2023
Response from Manager on 7 Feb 2024
Sorry for late supply of the amenities. This is noted and corrected.Thank you.

8/10 Good

RAMA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Ssemakula

Stayed 3 nights in Jun 2023
Response from Nyumbani Moshi on 3 Jan 2024
Dear customer we appreciate your business and your comments. We promise to continue to improve our standards.Thank you for your stay.

2/10 Terrible

Steve, Tanzania

Disliked: Property conditions & facilities, room comfort
High-cost hotel providing low-end accommodations
First, the things that worked: Wifi was decent and air conditioning worked well Things that were bad about this hotel: No hot water either day, they worked on it and said it was fixed but it never worked, no new room like promised for water heater not working. Bed felt more like a box spring than a mattress. Noise from nearby bars was extremely loud and there is no soundproofing in the hotel so it kept me up to 5 am. The door to the patio did not have a latch on the door frame so there was no way to secure it and had never been a way to secure it to the street. I have traveled Tanzania and stayed in a variety of hotels and this was the most expensive while being the worst hotel I have stayed out. Stay somewhere else, you will feel better about it.
Stayed 2 nights in Nov 2017

4/10 Poor

Ayodele

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great experience, utilities were getting faulty frequently.

6/10 Okay

Elsa, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Love the people and their great service
The room costs high for it's current state. The deluxe room I got was not spacious and nice as it looks in the Hotel.com listing. Worst is the bathroom because it just fills with water everytime you use the shower - and water dries up so slow that it's dangerously slippery the whole 2 nights we were there. The ref and safe were not working but they replaced them when requested so I suggest the hotel checks those before the customer arrives and make sure everything is working. The only good thing was the great people that welcomed us and tried to make our stay a better one. By the way, the hotel did not have a clue I paid in full for my stay. I have to forward to the Manager the Hotel.ca confirmation email before they cleared my portfolio and let me check out. We were delayed a bit. The Manager was very nice and very apologetic and did not really want to give me a hard time but of course he wants to make sure the hotel gets paid. So i think they need to get better communication from Hotel.com about reservation and full payment. Lastly, i suggest Hotel.com reviews the list of amenities in this hotel and update them accordingly.

6/10 Okay

Jane, North Shields

Liked: Cleanliness
Moshi hotel stay
Hotel overall was okay....a last minute job, the best perhaps of what was available. Off the main road but easy to find, reasonable neighbourhood although didn't go out once we got there as too late. The room was nice, clean and of average size, the TV however was very limited with periodic no reception. Tea and coffee was available but trying to get some cold milk instead of the powdered stuff for a cup of tea proved difficult (more an understanding issue). The bathroom was lovely..fab shower but unfortunately it had a leak into the bedroom (easily sorted I'm sure). The staff were lovely, very helpful and approachable. The main negative though had to be the breakfast.... absolutely the worst one we have had in a hotel...anywhere. It was a necessary stop off on our way to Arusha as time was against us...would we stay again...only if they improved the breakfasts, however overall an expensive stay taking everything into account.

8/10 Good

Ryan, Pietermaritzburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option for Moshi
Reception staff were very polite and helpful. Overall the hotel was good by Moshi standards. The nightclub up the road is fairly noisy until about 2 a.m Food was good and restaurant staff were very attentive and efficient.

8/10 Good

Fredrik, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med centralt läge.
Trivdes verkligen på det här hotellet. Rent och fräscht och fantastisk personal.

4/10 Poor

Lutz, Dresden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war kompliziert...
Die angegebene Rufnummer des Hotels war unbrauchbar.Mir schwante schon was....Meine vorausbezahlte Buchung war dann nicht vorhanden. Obwohl ich alle Nachweise gedruckt und per email vorzeigen konnte war es wahrscheinlich nur meinem Safariguidezu verdanken dass ich das Zimmer dann doch noch bekam. Das Zimmer 332 war nicht gerade in einem guten Zustand. Nach dem Duschen stand jedesmal das gesamte Bad komplett unter Wasser. Aber mir war es letztendlich hakuna matata, da ich in Moshi einen schönen Marathon hatte... Last not least solte ich bei der Abreise den ganzen Aufenthalt noch einmal bezahlen. Aber das nicht mit mir....