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Reviews of Novotel Moscow City

4 out of 5
Novotel Moscow City
Presnenskaya Naberezhnaya, 2, Moscow

Reviews

8.8

Excellent

Rating 10 - Excellent. 428 out of 771 reviews" "
Rating 8 - Good. 256 out of 771 reviews" "
Rating 6 - Okay. 54 out of 771 reviews" "
Rating 4 - Poor. 23 out of 771 reviews" "
Rating 2 - Terrible. 10 out of 771 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Bek

Stayed 1 night in Feb 2022
Response from Quality and Attitude Manager on 7 Sept 2022
Dear Bek. Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel comfortable and safe. We strive to improve the service every day focusing on the wishes of our guests. We will be happy to welcome you back again! Best regards, Irina Naumova

10/10 Excellent

Anastasiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The staff is super nice. The hotel is clean an well decorated. It was a plesure to stay.
Stayed 2 nights in Jan 2022
Response from Quality and Attitude Manager on 21 Feb 2022
Dear Anastasiya, thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Simone

10/10 Excellent

Batradz

Stayed 3 nights in Dec 2021
Response from Quality and Attitude Manager on 7 Sept 2022
Dear Batradz, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, Irina Naumova

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 2 nights in Dec 2021
Response from Quality and Attitude Manager on 19 Jan 2022
Dear Keith, thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Simone

10/10 Excellent

darcy

Stayed 8 nights in Oct 2021

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service
Great place to stay. The rooms were clean and comfortable. The staff was very helpful. They printed things I needed for No charge. Bar staff was very good and friendly.
Stayed 5 nights in Oct 2021
Response from Quality and Attitude Manager on 8 Nov 2021
Dear Elena! Thank you for choosing Novotel! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Best regards, Elena Simone

10/10 Excellent

Bernadett, Budapest

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Modern lobby was great
Stayed 4 nights in Oct 2021
Response from Quality and Attitude Manager on 8 Nov 2021
Dear Bernadett, Thank you for your positive feedback and high quality assessment. We will be happy to welcome you back again! Best regards, Elena Simone

10/10 Excellent

Oleg, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

jeyson

Stayed 17 nights in Aug 2021
Response from Quality and Attitude Manager on 30 Sept 2021
Dear Jeyson, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, Elena Simone

6/10 Okay

Alaguraj

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good to stay
The property is very cleanliness to stay. Overall, I have enjoyed a good time.
Stayed 3 nights in Sep 2021
Response from Quality and Attitude Manager on 20 Sept 2021
Dear Alaguraj. Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service
It was a nice stay. Very clean hotel
Stayed 2 nights in Aug 2021
Response from Quality and Attitude Manager on 16 Sept 2021
Dear Yelena. Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, Elena Simone

8/10 Good

Ali

Travelled with group
Liked: Staff & service
Stayed 5 nights in Aug 2021
Response from Менеджер по стандартам и качеству. on 30 Aug 2021
Уважаемый Ali. Благодарим Вас за высокую оценку! Я рада, что Вам понравился наш отель и его услуги. Нам приятно, что мы смогли оправдать Ваши ожидания. С нетерпением ждем Вас снова! С наилучшими пожеланиями, Елена Симонэ

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean, bad wifi, and fridge.
Overall the hotel is good, service is excellent. But the room had some issues. Every other day the refrigerator would start flashing at night, i.e. light turning on and off, in a dark room that got annoying. There was smell when you turn on the faucet sometimes. The doors to the bathroom dont get shut, and vent isnt that strong. The toilet started running water endlessly. TV has bad reception and hdmi input doesn’t work even though it was cleverly designed into furniture. With that said each time they fixed the issue in less than 5 minutes, and service and cleanliness were stellar at the hotel.
Stayed 4 nights in Aug 2021
Response from Quality and Attitude Manager on 9 Aug 2021
Dear Guest. Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. Let me kindly explain that our technical department works 24/7 and an employee can come at any time convenient for you to fix any problem. Please accept our most sincere apologies for this inconveniences for you. We hope for your understanding and will be glad to see you again as our guest to correct negative impression! Best regards, Elena Simone

10/10 Excellent

Kairat Satkyn

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a good hotel and great location. Staff is nice. Breakfast is amazing. However, the internet is horrible. Even after I had pointed out that it did not work nothing was done about it. Also the house keeping could have done a better job.
Stayed 2 nights in Jul 2021
Response from Quality and Attitude Manager on 8 Jul 2021
Dear Guest. Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel comfortable and safe. We strive to improve the service every day focusing on the wishes of our guests. Your comments will be conveyed to the management for further consideration. Kind regards, Elena Simone

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Quality and Attitude Manager on 22 Jun 2021
Dear Vanessa. Thank you for your feedback. We will be happy if you visit us again! Best regards, Elena Simone

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location
Stayed 1 night in May 2021
Response from Менеджер по стандартам и качеству. on 9 Jun 2021
Уважаемый Гость, Спасибо за оценку нашего отеля. Будем с радостью ждать Вас в гости вновь! С наилучшими пожеланиями, Елена Симонэ

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice and clean hotel with good view. I recommend!
Stayed 3 nights in May 2021
Response from Anna Bakumenko, Quality Manager on 14 May 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

F

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2020

10/10 Excellent

Klavdiia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Анна Бакуменко, менеджер по качеству on 21 Aug 2020
Дорогой Гость,спасибо за оценку!

8/10 Good

Ruslan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

2/10 Terrible

Vladislav

Disliked: Cleanliness, staff & service, room comfort
Dirty hotel with non-friendly and bad service.
Hotel is awful and dirty. Upon entrance we met cleaning stuff in the middle of the hall, floor was still wet and soapy. The lady at the reception refused to check us in, as my gf did not have passport with her (while the room was booked on me solely) and scanned copies did not suffice. Overall awful experience, will never come back.
Stayed 1 night in Mar 2020
Response from Arina Simonyan Guest relations specialist on 11 Mar 2020
Dear Guest, Many thanks for your review. We are sorry that your experience did not meet your expectations. Let us kindly advise you that according to the Russian federation law all guests who arriving in the hotel must have passport for make a registration by migration service. Thank you for understanding. Thank you for taking the time to share your feedback and we will be happy to welcome you back at our hotel again! Sincerely, Arina Simonyan Guest relations specialist

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Guest Relations Specialist on 26 Feb 2020
Thank you for taking the time to tell us about your experience at the Novotel Moscow City. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you again at the Novotel Moscow City Sincerely, Artem Kholomeev Guest Relations Specialist.

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Arina Simonyan Guest relations specialist on 27 Jan 2020
Dear Guest, Thank you for your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Arina Simonyan Guest relations specialist on 27 Jan 2020
Dear Guest, Thank you for the feedback! We hope to welcome you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

4/10 Poor

Sad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, not friendly Choose another one The location is not so good
Stayed 3 nights in Jan 2020
Response from Arina Simonyan Guest Relations Specialist on 27 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Moscow City. I am sorry that your experience did not meet your expectations about service in our hotel. We appreciate your sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arina Simonyan Guest relations specialist

10/10 Excellent

Hashem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. nice staff perfect location
Stayed 13 nights in Dec 2019
Response from Arina Simonyan Guest relations specialist on 27 Jan 2020
Dear Guest, Thank you for your feedback. It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

8/10 Good

DU HYUN

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Recommendable
Food was delicious and room was comfortable
Stayed 7 nights in Dec 2019
Response from Arina Simonyan Guest relations specialist on 27 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We are glad that you appreciated breakfast and rooms in our hotel. Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

8/10 Good

Alex, Moscow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good center location with good breakfast and very friendly staff.
Stayed 1 night in Nov 2019
Response from Arina Simonyan Guest Relations Specialist on 22 Jan 2020
Dear Guest, Thank you for the feedback! We are glad to know you benefited from our location & breakfast in our hotel. Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Artem KholomeevGuest Relations Specialist on 29 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest relations specialist

10/10 Excellent

Tatyana

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Artem Kholomeev Guest Relations Specialist on 29 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. We are glad that you appreciated service and location of the hotel. We take note of your comments.We appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Artem Kholomeev Guest rrelations specialist

10/10 Excellent

Chun Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Artem Kholomeev Guest Relations Specialist on 29 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Artem Kholomeev Guest relations specialist

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good business hotel
Good location with lots of restaurants, stores and gyms nearby. Good buffet breakfast. Comfortable rooms. Reasonably priced.
Stayed 2 nights in Sep 2019

6/10 Okay

Vahan, Yerevan

Travelled with family
Liked: Cleanliness, staff & service
Location was good. Staff was good but it was cold in the room
Stayed 3 nights in Sep 2019
Response from Arina Simonyan Guest Relations Specialist on 27 Jan 2020
Dear Guest, Thank you for your feedback. We are so happy to know that you benefited from our location and our staff was helpful. The thermostat of the air temperature in the room can be set under individual parameters. We are always happy to adjust the air temperature according to your wishes. We will be glad to welcome you again very soon! Sincerely, Arina Simonyan Guest relations specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Arina Simonyan Guest Relations Specialist on 27 Jan 2020
Dear Guest, Thank you for your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

6/10 Okay

Sebastien

Liked: Staff & service, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

N.O, New York

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap hotel in a good location. Poorly made everything inside the hotel but expected for the price. Some rooms are filled with cigarette smoke. Hotel stuff is great however and provide quick responses.
Stayed 3 nights in Aug 2019

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good for most thing. Sadly let down by service and the fact no air con. I asked many times for them to come fix and always got told someone would come, but sadly never did. The room was 27+ all night so not a good sleep. I ended up just leaving and checking into another hotel
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

naeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, excellant rooms
Great hotel in the 'business' side of Moscow. Initial impressions was a bit bad, Check-in was a bit meh, they kept asking about some sort of hotel registration that our last hotel were supposed to give. No idea but they had to call the the hotel to verify some sort of thing. Didnt help that the check-in attendant felt like he's doing you a favour to simply process the check-in. With that out the way, the rest of the stay was fantastic. Room was spacious, immaculate cleanliness and a good view toward the river and skyscrapers. Location is convenient with the metro just across the road, the Afimall is a great neighbour, a few steps away and you're inside a fairly big shopping mall. (The Uniqlo is great and tax-free!) Several Halal eateries also available. Across the road (where the metro is) there are several smaller coffee shops and a laundromat opening soon so this hopefully will help future travelers! Wifi was decent, about a 10meg line with no device limitations. Breakfast was a decent spread. Needed a bit of space as it gets a bit chaotic during busy periods. However the variety was good. While it is a bit far (20 to 30min by metro) to major sites, its still in a good, safe area. The shops generally close at 10pm so you have ample time to get things done.
Stayed 6 nights in Aug 2019

10/10 Excellent

OPHIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great and nice property, right next to the Metro, easy access everywhere. Also next to a shopping center. Plenty of things to do in Moscow City.
Stayed 4 nights in Jul 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Anna Bakumenko, Quality & Attitude Manager on 31 Jul 2019
Thank you for your response!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2019
Response from Anna Bakumenko, Quality & Attitude Manager on 31 Jul 2019
Thank you for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It was easy to access and it is right in the middle of Moscow city
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019