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"Hôtel was good but the staff was not. We had a hard time finding the parking and no one was able to help "

"We had a very pleasant stay at this hotel. It is perfectly located in the city centre, only a 5-minute walk from the old town. The room was spacious, clean, and well equipped, and we really enjoyed the view of the river in Rouen from our window. The staff were very attentive, kind, and welcoming throughout our stay. Parking was also available, which was helpful, even though spaces could not be reserved in advance. Overall, it was a very comfortable and enjoyable experience, and we would gladly stay there again."

"Good communal areas, nice room , decent breakfast"

"The rooms are a bit minimalist, but quite clean and well-arranged, with updated bathrooms. The folks at the front-desk were friendly and enormously helpful - really excellent service. However, on day #2 all but one of my towels was taken away and not replaced, and on the following day the room was not cleaned, so I spent two days with a single towel. (I'm sure I could have asked for one, but I didn't have time.) Other than issues with the housekeeping, the hotel is basic but very comfortable, and the breakfast and the front-desk staff are top notch. Note that it is a bit of a walk to sights like the Cathedral (at least 20 minutes) and to the train station (25 minutes)."

"Good location. Friendly staffs. Excellent restaurant. Nice room. Big space. Every thing is perfect. "

"The hotel room is exact setting like the room I had in ibis style, but this room is much higher. The parking entrance is very narrow. Also, when I arrived at the hotel, the staff didn't give clear instructions on the password and the parking zone until we asked about it. I first got the password for the main gate, then I drove around the car park and couldn't figure out which parking slots were available, as they all seemed to be blocked by barriers. My friend had to ask the staff again, and only then did they tell us that the yellow zone is for Novotel's guests. It took me half an hour to park the car. "

"Decent breakfast, good walking distance to sights. Dinner was good. Parking garage was a bit nerve-wracking to get into but nice to have a spot. Staff were pleasant."

"Whilst we did not use the spa facilities, they looked very welcoming as did the entire Hotel which is well situated in the historic old part of Rouen"

"Very good location and nice staff "