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"We really enjoyed our stay the reception staff were very helpful on arrival and stored our cases until check in. Similarly the bar staff were very welcoming and we had a lovely relaxing time at the spa and thoroughly enjoyed our treatments. Our rooms were perfect and very comfortable the shower was so easy to use. In the evening our meal was great as was the service. Again in the morning breakfast was of a high standard and the staff very helpful. We enjoyed a walk in the grounds after check out."

"It was fresh and had variety"

"Very convenient location, good breakfast."

"Travis was great at check in, really friendly. Room is very dated, bed and pillows not the comfiest, shower not very powerful. Parking at Union Square cost over £20 for 15 hours parking, shame for the hotel that Union Square removed the parking deal for guests. Fire alarm went off just as we got into bed but the staff were great and got us back in our rooms as quickly as they could. "

"We stayed 2 nights and paid £114 per night for bed and breakfast in a Heritage room called Irvine. The soundproofing in the room was shocking with a loud humming noise coming from behind our bed and the noise of doors slamming and guests talking. When I reported this to receptionist she acknowledged that the humming noise was from the room next door’s plumbing. I was not offered a different room. We were visited by both a spider and cockroach in the bathroom. I would therefore strongly recommend not to stay in the room called Irvine. The breakfast was OK. The croissants and muffins were fresh but when they were gone they were gone. My advice is to go for breakfast early. The porridge from the menu was very good and I would recommend it. IMO the property needs a lot of money spent on renovation and as an example the windows need replacing throughout the property. IMO most of the younger staff need extra training to help them understand better customer service. Overall our stay was a below average experience for a 4 star hotel, but reasonable value for money."

"Excellent service thanks "

"Overall, the hotel is “very tired” and in need of substantial investment. Obviously living in past glories."

"Staff members were friendly, and helpful"

"Fantastic ambiance"