Front of property – evening/night

Reviews of Hotel Faubourg Montreal

3 out of 5
Hotel Faubourg Montreal
155 Rene Levesque Boulevard East, Montreal, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 1349 out of 3326 reviews" "
Rating 8 - Good. 1166 out of 3326 reviews" "
Rating 6 - Okay. 465 out of 3326 reviews" "
Rating 4 - Poor. 195 out of 3326 reviews" "
Rating 2 - Terrible. 151 out of 3326 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Close to two metro lines, 15 minute walk to the old port and it is in the heart of downtown.
Stayed 2 nights in Apr 2024
Response from Adam Arab on 25 Apr 2024
Thank you so much for your top rating and for your review! It's a pleasure to hear you had a wonderful stay with us! Have a great day!

6/10 Okay

Jenna

Travelled with partner
Liked: Amenities
The building was old and a bit tired but the bedding was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Jean-Jacques on 24 Apr 2024
Thank you for your review and for your good rating!We are glad to hear you enjoy the comfort of our bedding!Renovation works will start very soon to modernize our hotel!Have a great day!

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice staff and spacious room. Close to shopping, restaurants and old Montreal.
Stayed 6 nights in Apr 2024
Response from Jean-Jacques on 24 Apr 2024
Thank you so much for your very good rating and lovely review!We are delighted you enjoyed the location of the hotel, service provided by our team and size of the room!Have a great day!

8/10 Good

Fee Chun

Travelled with partner
Liked: Cleanliness
With breakfast and underground parking, already a win win. Most of the hotels will offer a self paid parking but not right underneath the hotel for which is very convenient. Good location.
Stayed 3 nights in Apr 2024
Response from Jean-Jacques on 23 Apr 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your very good rating and nice review!We are delighted you enjoyed our amenities and location of the hotel!Have a great day!

10/10 Excellent

Alla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything was very good
Stayed 2 nights in Apr 2024
Response from Jean-Jacques on 22 Apr 2024
Thank you so much for your top rating and for your review!We are delighted you had a wonderful stay with us!Have a great day!

8/10 Good

Melyssa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good breakfast, clean room, we were upgraded to a suite without any aditional cost so that was a really nice surprise. I would have given the place 5 stars if it weren't for the noise. We could hear people in the rooms around us and in the hallway way too clearly and were woken up several times in the night. Also the bed was a bit too firm for me but that's just a preference. Overall a great stay maybe just plan to bring some ear plugs especially if you're a light sleeper!
Stayed 1 night in Apr 2024
Response from Jean-Jacques on 22 Apr 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your excellent rating and for your review!I am sorry that the hotel was noisy the night you stayed with us, do not hesitate to contact Front Desk for assistance.Have a great day!

8/10 Good

Nathan

Travelled with family
Liked: Amenities, property conditions & facilities
For the price I was happy with the place and everywhere I needed to go was in walking distance
Stayed 2 nights in Apr 2024
Response from Jean-Jacques on 22 Apr 2024
Thank you for sharing your recent stay with us!It's a pleasure to hear you enjoyed the location of the hotel.Have a great day!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness
Property was ok needs to be updated very old carpet is very dorty throughout rooms need a facelift
Stayed 2 nights in Apr 2024
Response from Jean-Jacques on 22 Apr 2024
Thank you for your top rating and for your review!We are pleased to inform you that renovation works will start very soon to modernize our hotel!Have a great day!

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Affordable with a great location.
Stayed 7 nights in Apr 2024
Response from Karine HADDADI on 19 Apr 2024
Hello Jason, Thank you for the rating, We look forward to welcome you again soon

8/10 Good

Nowshir

Business traveller
Liked: Cleanliness, amenities
The property is dated and in need of renovation and updating. But the staff are very friendly and helpful. Rooms are huge and spacious
Stayed 1 night in Apr 2024
Response from Karine HADDADI on 18 Apr 2024
Hello Nowshir, We appreciate your feedback, thank you We hope to see you soon.

4/10 Poor

EsSam

Disliked: Cleanliness, property conditions & facilities
Rooms are very dark and outdated. Carpets were visibily dirty with dirt patches. Room service didn't bother to vacuum the carpets. Lack of light makes it worst
Stayed 2 nights in Apr 2024
Response from Adam Arab on 18 Apr 2024
We're truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we apologize for the issues you encountered during your stay. If you decide to give us another chance, we will do our utmost to provide you with a much-improved experience.

8/10 Good

Emily

Travelled with group
Liked: Amenities, property conditions & facilities
Great location, everything you need it walking distance. The room could definitely use some tlc but overall I good experience and would visit again.
Stayed 2 nights in Apr 2024
Response from Karine HADDADI on 18 Apr 2024
Hello Emily, Thank you for your feedback, We hope to see you soon.

10/10 Excellent

Cynthia

Liked: Property conditions & facilities
Very easy and quick check-in
Stayed 1 night in Apr 2024
Response from Karine HADDADI on 18 Apr 2024
Hello Cynthia, thank you for your feedback !

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karine HADDADI on 18 Apr 2024
Hi Sam, Thank you for your feedback

10/10 Excellent

renso, Gatineau

Liked: Cleanliness, amenities, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from Adam Arab on 15 Apr 2024
Thank you for your perfect rating! We're delighted that you had such a positive experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Younan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Friendly staff great location
Stayed 2 nights in Apr 2024
Response from Adam Arab on 15 Apr 2024
Thank you for your perfect rating! We're delighted that you had such a positive experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Faith

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Cozy
Stayed 1 night in Apr 2024
Response from Adam Arab on 15 Apr 2024
Thank you for your perfect rating! We're delighted that you had such a positive experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, amenities
So convenient to everything. Nice clean rooms and suites. Parking a bit pricey ($32 tax). We go back time after time.
Stayed 1 night in Apr 2024
Response from Karine HADDADI on 15 Apr 2024
Hello Eric, Thank you for your feedback, we are glad to hear that you enjoyed your stay.Our parking lot has an exclusive advantage, You can enter and leave the parking lot several times during your stay without having to pay extra, compared to other parking lots in the city center. See you next time

10/10 Excellent

Amina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adam Arab on 15 Apr 2024
Thank you for your perfect rating! We're delighted that you had such a positive experience with us. We look forward to welcoming you back again soon!

4/10 Poor

Gautam

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Adam Arab on 15 Apr 2024
We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we apologize for any shortcomings during your stay. We hope to have the opportunity to better serve you in the future.

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the hotel but the parking fee was expensive.
Stayed 2 nights in Apr 2024
Response from Karine HADDADI on 15 Apr 2024
Hello Francisco, Thank you for your feeedback, we are glad to hear that you enjoyed your stay with us. Our parking lot has an exclusive advantage, You can enter and leave the parking lot several times during your stay without having to pay extra, compared to other parking lots in the city center.See you next time

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
NO KITCHENETTE. You will get a refrigerator and microwave. Thats it! No utensils, no plates, bowls, glasses or cups (except paper), cookware such as pans or pots, etc. Be forewarned.
Stayed 5 nights in Apr 2024
Response from Arab Adam on 14 Apr 2024
Hello, thank you for your feedback. We apologize if you thought the kitchenette was a fully equipped kitchen. We hope this small incident won't change your mind about returning to our establishment for a better stay.

10/10 Excellent

Eden

Business traveller
Liked: Cleanliness, amenities
People are very nice.
Stayed 2 nights in Apr 2024
Response from Karine HADDADI on 15 Apr 2024
Hello Eden, Thank you for your feedback, Our team works hard every day to offer you the best possible service.

8/10 Good

Stephane

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice rooms, downtown
Stayed 1 night in Apr 2024
Response from Karine HADDADI on 15 Apr 2024
Hello Stephane, Thank you for your feedback

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in. Our room tv wasn't working and we got switched to another room no problem. It's close to Chinatown, the mall, IGA and some restaurants. Nice free breakfast. The rooms are big and cozy. I would definitely go back.
Stayed 4 nights in Apr 2024
Response from Karine HADDADI on 12 Apr 2024
Hi Nathalie, Thank you for your feedback. We are delighted to know that you enjoyed your stay.See you soon !

10/10 Excellent

Lina Marcela

Liked: Cleanliness, property conditions & facilities
Good breakfast- Downtown
Response from Karine HADDADI on 12 Apr 2024
Hi Lina MarcelaThanks for the rate!We look forward to seeing you again soon.

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very convenient location near St Denis Street. Construction was an issue to access the parking lot.
Stayed 1 night in Apr 2024
Response from Adam Arab on 11 Apr 2024
Thank you very much for your perfect rating! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you again!

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The description said there was a kitchenette. There was only a fridge and a small microwave same as any cheap motel room. No cook-top no toaster no kettle no oven no dishes no cutlery nothing at all in the cupboards or drawers. If you can't cook a simple meal you do not have a kitchenette. Impossible to prepare a grocery store salad kit. impossible to toast a bagel. Impossible to cook pasta for bottled pasta sauce. Had to ask at the reception for paper plates and wooden cutlery same as available at the breakfast bar. What a huge environmental waste. I feel completely misled.
Stayed 5 nights in Mar 2024
Response from Jean-Jacques on 10 Apr 2024
Thank you for your review and for your rating.We are sorry for the misunderstanding but kitchenette is always made of a fridge, a sink and a microwave, no cooker (with a cooker it becomes a kitchen). We can understand your disappointment but the description of the kitchenette is on Expedia.We only use recycle items for breakfast according to the policy of Montreal.Have a great day

6/10 Okay

Beatrice

Disliked: Property conditions & facilities
I liked the bed and breakfast even if they can improve the variety of choice of their breakfast. However the room or appartment was not vacuumed and you can smell the dust...difficult to breathe for someone who have some allergies. Too much noise from the heater.
Stayed 1 night in Apr 2024
Response from Jean-Jacques on 8 Apr 2024
Thank you for your review and for your good rating.I am very sorry to hear the room wasn't perfectly clean, do not hesitate to contact Front Desk for any issue.Warm regards,

10/10 Excellent

Francois, Cantley

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jean-Jacques on 8 Apr 2024
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!

8/10 Good

mindy

Travelled with family
Liked: Property conditions & facilities
Very walkable
Stayed 3 nights in Apr 2024
Response from Jean-Jacques on 6 Apr 2024
Thank you so much for your very good rating and for your review!It's a pleasure to hear you enjoyed the location of the hotel.Have a great day!

10/10 Excellent

Vivian

Travelled with group
Super convenient location to restaurants and stores. Also, just a ten minute walk from MTelus venue.
Stayed 1 night in Apr 2024
Response from Adam Arab on 5 Apr 2024
Greetings from Hotel Faubourg Montreal! Thank you so much for your excellent rating! We are delighted you enjoyed the location of the hotel, Have a great day!

10/10 Excellent

Tam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk receptionist was super sweet and friendly, she got us checked in quickly and answered our questions. The location was central to everything we wanted, and complimentary breakfast was super appreciated
Stayed 4 nights in Mar 2024
Response from Jean-Jacques on 3 Apr 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating and lovely review!It's such a pleasure to hear you enjoyed the service provided by our team, location of the hotel and our breakfast!Have a great day!

10/10 Excellent

Lloyd

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arab Adam on 4 Apr 2024
Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from Jean-Jacques on 22 Apr 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your rtop rating!We are delighted you had a wonderful stay with us!Have a great day!

4/10 Poor

Allan

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean-Jacques on 3 Apr 2024
Thank you for your review and for your rating!We are sorry if we couldn't meet your expectations during your last visit.Do not hesitate to contact us to give more information.Warm regards,

10/10 Excellent

Raylene

Liked: Cleanliness, property conditions & facilities
Great room great breakfast perfect location
Stayed 5 nights in Mar 2024
Response from Jean-Jacques on 3 Apr 2024
THank you so much for your top rating!We are delighted you enjoyed our breakfast menu and location of the hotel.Have a great day!

10/10 Excellent

Lhassan

Stayed 2 nights in Mar 2024
Response from Jean-Jacques on 21 Apr 2024
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!

6/10 Okay

Hiroshi, NOVI

Travelled with family
Liked: Property conditions & facilities
I stayed at a suite room with two bedrooms, it was roomy and good enough to stay with family. But sofa and furnitures were worn and old. Breakfast place was too busy. I felt that outside of the hotel was a bit unsafe after dark.
Stayed 3 nights in Mar 2024
Response from Jean-Jacques on 1 Apr 2024
Thank you for sharing your recent stay with us.For breakfast, we have a second room, maybe you did notice it?We hope you had a pleasant stay with us,Have a great day!

10/10 Excellent

Lhassan

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 30 Mar 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating, we are delighted you had a wonderful stay with us!Have a great day!

6/10 Okay

Deepak

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is great but the breakfast area is too small and crowded and very few options. They were very strict about the check out time at 11 and they didn’t even extend for 30 mins. Front office was terrible. There were people but only few were helping customers. They don’t pick calls at night.
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 30 Mar 2024
Dear guest, Thank you for sharing your recent stay with us, and I am sorry to hear that we were not able to meet your expectation for your last visit. We hope to give our guests the best customer service but on occasions may fall short of our goal. Please accept our sincere apologies for any inconvenience you have experienced. We have addressed these matters with our front office and will undertake additional training to improve our service.Warm regards

10/10 Excellent

Susan, Scarborough

Stayed 2 nights in Mar 2024
Response from Karine HADDADI on 18 Apr 2024
Hi Susan, Thank you for your feedback

8/10 Good

RENATA

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Adam Arab on 28 Mar 2024
Thank you for your rating. We appreciate your feedback. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a miscommunication as far as payment options at check in which was quickly resolved. I am still waiting for refund of my deposit as the clerk was unable to complete the transaction upon discharge.
Stayed 2 nights in Mar 2024
Response from Arab Adam on 29 Mar 2024
Thank you for your rating. We're glad to hear that your overall experience was positive. We apologize for any inconvenience caused by the miscommunication regarding payment options at check-in. We're glad to hear that it was quickly resolved. We appreciate your feedback and hope to have the opportunity to welcome you back again soon.

8/10 Good

Loukas

Stayed 1 night in Mar 2024
Response from Adam Arab on 15 Apr 2024
Thank you for your rating. We appreciate your feedback and will strive to improve to provide an even better experience for you in the future. We hope to have the opportunity to welcome you back again soon!

8/10 Good

Adel

Stayed 1 night in Mar 2024
Response from Jean-Jacques on 27 Mar 2024
Un grand merci a vous pour cette très bonne note!Nous sommes ravis que le séjour se soit bien déroulé!Au plaisir de vous recevoir à nouveau!Cordialement

10/10 Excellent

Young Jun

Travelled with pets, Travelled with partner
Liked: Amenities
Not bad for the price
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Thank you for your top rating!We are delighted you had a great stay with us!Warm regards

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!

6/10 Okay

Ray

Liked: Cleanliness
Disliked: Property conditions & facilities
My only major dislike was the smell of the living room and kitchen area. It was so off putting that I avoided staying in the room. It needed a good ozone treatment. The hotel lobby, elevator and hallway smelled okay. Fortunately, the bedroom was okay. Loved the dining room. Staff is the lobby was just amazing, especially the front end staff who called.a can for me.
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Thank you for taking time to share you recent stay with us!I am very sorry to hear something was wrong with the smell in the room! Do not hesitate to ask for a room move if you are not happy with the room,Have a great day!

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Un grand merci a vous pour cette très belle note!Nous espérons que le séjour s'est bien passé!Au plaisir de vous recevoir a nouveau!