Meeting facility

Reviews of Hilton Garden Inn Montreal Midtown

4 out of 5
Hilton Garden Inn Montreal Midtown
6939 Decarie, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 326 out of 510 reviews" "
Rating 8 - Good. 104 out of 510 reviews" "
Rating 6 - Okay. 35 out of 510 reviews" "
Rating 4 - Poor. 21 out of 510 reviews" "
Rating 2 - Terrible. 24 out of 510 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alufa

Liked: Cleanliness, amenities, property conditions & facilities
The person that checked me in was very rude and had an attitude. But everyone else was very good overall good hotel
Stayed 2 nights in May 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Chanysse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a walk to get to the metro, but other than that perfect
Stayed 2 nights in May 2024
Response from Imobach Gil on 13 May 2024
Dear Chanysse,Thank you for taking the time to rate us. We are delighted to see that you have given the maximum rating of 5 out of 5 to your stay. Your satisfaction is our top priority, and we are glad that you had a pleasant time with us. If you have any additional comments or suggestions to share, please feel free to send them to us. We hope to have the pleasure of welcoming you back to our establishment on your next visit.Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Habeeb

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Imobach Gil on 13 May 2024
Cher Habeeb,Nous vous remercions d'avoir pris le temps de nous évaluer. Nous sommes ravis de voir que vous avez attribué la note maximale de 5 sur 5 à votre séjour. Votre satisfaction est notre priorité absolue et nous sommes heureux que vous ayez passé un agréable moment parmi nous. Si vous avez des commentaires supplémentaires ou des suggestions à partager, n'hésitez pas à nous les faire parvenir. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement lors de votre prochaine visite.Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal

10/10 Excellent

NRI Distribution

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 2 nights in Apr 2024
Response from Imobach Gil on 3 May 2024
Dear Guest,Thank you very much for taking the time to leave us your feedback and for giving us a perfect rating! We're thrilled to hear that our staff made your stay enjoyable. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another equally exceptional experience.Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

6/10 Okay

Martine

Stayed 3 nights in Apr 2024
Response from Imobach Gil on 16 May 2024
Dear Martine,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are sorry to see that your experience didn't fully meet your expectations.We would love to hear more about how we can improve and make your next stay more enjoyable. Please feel free to reach out to us directly with any specific comments or suggestions.Thank you again, and we hope to have the opportunity to better serve you in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice building with friendly and great service from the staff. Restaurants and shopping close by (walking distance).
Stayed 2 nights in Apr 2024
Response from Imobach Gil on 25 Apr 2024
Dear Liam,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be very nice and that you enjoyed the friendly and excellent service provided by our staff.It's fantastic to know that our convenient location near restaurants and shopping added to the enjoyment of your stay. We strive to make our guests' experiences as convenient and enjoyable as possible, and we're glad to hear that it made a positive difference for you.We hope to have the pleasure of welcoming you back for another wonderful stay soon. If there's anything else we can assist you with or if you have any suggestions for how we can further enhance your experience, please don't hesitate to let us know.Warm regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

8/10 Good

johan

Liked: Cleanliness, staff & service, property conditions & facilities
A great new hotel. Great Gym and a good restaurant on premise. The only negative is that the highway is noisy.
Stayed 3 nights in Apr 2024
Response from Imobach Gil on 25 Apr 2024
Dear Johan,Thank you for choosing to stay with us and for sharing your feedback! We're thrilled to hear that you enjoyed our new hotel, as well as the amenities like our fantastic gym and on-site restaurant.We understand that the noise from the highway was a downside for you, and we apologize for any inconvenience it may have caused. We constantly strive to provide a comfortable and peaceful environment for all our guests, and we'll certainly take your feedback into consideration as we continue to improve.We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to enhance your experience next time, please feel free to let us know.Warm regards,Imobach Gil Front Office ManagerHilton Garden Inn Montreal Midtown

8/10 Good

Haim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Mar 2024
Response from Imobach Gil on 13 Apr 2024
Cher Haim,Merci d'avoir pris le temps de laisser votre avis sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour dans l'ensemble. Si vous avez des suggestions pour améliorer votre expérience à l'avenir, n'hésitez pas à nous les faire savoir. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Monteral Midtown

10/10 Excellent

joel

Stayed 1 night in Apr 2024
Response from Imobach Gil on 3 May 2024
Cher Joel,Nous vous remercions infiniment d'avoir attribué la note parfaite à votre séjour chez nous ! Votre satisfaction est notre plus grande récompense. Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal Midtown

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No housekeeping on our second day. Front desk could not tell me why.
Stayed 3 nights in Apr 2024
Response from Imobach Gil on 13 Apr 2024
Dear Pablo,Thank you for taking the time to leave a review of your recent stay. We are pleased to hear that you enjoyed your time with us.Regarding your comment about housekeeping on your second day, please note that we provide limited service on the second day of your stay, which includes garbage removal and towel replacement. This is a standard practice to ensure the comfort and privacy of our guests. We apologize for any confusion or inconvenience this may have caused and appreciate your understanding.We hope to welcome you back for another enjoyable stay in the future.Warm regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Edward, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, with professional and affable staff. A close walk to the Métro, restaurant and stores. The restaurant was a very nice touch.
Stayed 4 nights in Mar 2024
Response from Imobach Gil on 6 Apr 2024
Dear Edward,Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our facility to be very nice and our staff to be professional and affable. It's great to know that our location was convenient for you, with easy access to the Métro, restaurants, and stores.We're especially pleased that you enjoyed our restaurant. We strive to provide a delightful dining experience for all our guests, and we're thrilled that we hit the mark with you.We look forward to welcoming you back on your next visit.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Vladimir

Stayed 2 nights in Aug 2023
Response from Imobach Gil on 25 Apr 2024
Dear Vladimir,Thank you for taking the time to rate your recent stay with us! We're delighted to see that you had a fantastic experience during your time at our hotel. Your perfect score means a lot to us and serves as a great source of motivation for our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another memorable stay. If there's anything specific you loved about your visit or any suggestions you have for us to make your next stay even better, please don't hesitate to reach out.Warm regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in NDG area
Stayed 2 nights in Mar 2024
Response from Imobach Gil on 6 Apr 2024
Dear Maria,Thank you for your review! We're glad to hear that you enjoyed our property in the NDG area. We strive to provide a pleasant and comfortable experience for all our guests, and we're delighted that you had a positive stay with us. We hope to welcome you back again soon!Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Great staff. Great for families. Very clean rooms
Stayed 2 nights in Mar 2024
Response from Imobach Gil on 6 Apr 2024
Dear Kristi,Thank you for your wonderful review! We are thrilled to hear that you had an amazing stay with us and that you found our staff to be great. It's fantastic to know that our hotel is great for families and that you found the rooms to be very clean.Your feedback is greatly appreciated, and we look forward to welcoming you and your family back for another fantastic stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

8/10 Good

Rosemarie

Stayed 1 night in Mar 2024
Response from Imobach Gil on 13 Apr 2024
Chére Rosemarie,Merci d'avoir pris le temps de laisser votre avis sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour dans l'ensemble. Si vous avez des suggestions pour améliorer votre expérience à l'avenir, n'hésitez pas à nous les faire savoir. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal Midtown

10/10 Excellent

Kevin

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Imobach Gil on 24 Mar 2024
Cher Kevin,Un grand merci d'avoir pris le temps de laisser une évaluation parfaite pour votre récent séjour parmi nous. Nous sommes ravis de savoir que vous avez passé un agréable moment parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable à Hilton Garden Inn Montreal Midtown.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal Midtown

8/10 Good

AJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not in a great area. The shopping in the area leaves a lot to be desired.
Stayed 1 night in Mar 2024
Response from Imobach Gil on 24 Mar 2024
Dear AJ,Thank you for taking the time to share your feedback with us. We are sorry to hear that the location of our hotel did not meet your expectations.While we strive to provide a comfortable stay for all our guests, we understand that the surrounding area and shopping options are also important factors. We apologize if the area did not meet your needs during your stay.Your comments are valuable to us, and we will take them into consideration as we continue to improve our services. We hope that despite this, you were able to enjoy your stay with us and that we may have the opportunity to welcome you back in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Imobach Gil on 24 Mar 2024
Cher Jamie,Un grand merci d'avoir pris le temps de laisser une évaluation parfaite pour votre récent séjour parmi nous. Nous sommes ravis de savoir que vous avez passé un agréable moment parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable à Hilton Garden Inn Montreal Midtown.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal Midtown

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Imobach Gil on 18 Mar 2024
Cher Stephen,Merci d'avoir pris le temps de laisser une note parfaite pour votre récent séjour chez nous. Nous sommes ravis de savoir que vous avez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour dans la région.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal Midtown

10/10 Excellent

Suzanne

Travelled with family and small children
Liked: Amenities
The staff were very helpful and friendly the rooms are very clean and comfortable
Stayed 1 night in Mar 2024
Response from Imobach Gil on 7 Mar 2024
Dear Suzanne,Thank you for your kind words. We are delighted to hear that you found our staff helpful and friendly, and that you enjoyed our clean and comfortable rooms. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Aseneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay the room was very clean, the staff was wonderful, I was so glad that you provided free breakfast and other dining options on the property, thank you, we had a wonderful time.
Stayed 3 nights in Feb 2024
Response from Imobach Gil on 7 Mar 2024
Dear Aseneth,Thank you for your wonderful review. We are thrilled to hear that you had a great stay with us and that you found our rooms very clean and our staff wonderful. We are also glad that you enjoyed our complimentary breakfast and dining options on the property.Your feedback is truly appreciated, and we look forward to welcoming you back for another wonderful stay.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

aidas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Imobach Gil on 18 Mar 2024
Cher client,Merci d'avoir pris le temps de laisser une note parfaite pour votre récent séjour chez nous. Nous sommes ravis de savoir que vous avez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour dans la région.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal Midtown

8/10 Good

Salim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close proximity to where we wished to be in the area. Service level not up to expectations. The cleaner did not leave any face and hand towels. I went to the reception desk at 9.30 pm at night and requested for some. Was told it was going to be right away. Never received them. Had to go down the following morning and ask again. Only then it was received within reasonable time.
Stayed 3 nights in Feb 2024
Response from Imobach Gil on 7 Mar 2024
Dear Salim,Thank you for sharing your feedback with us. We are pleased to hear that our hotel's location was convenient for your needs.However, we are disappointed to learn that the service you received did not meet your expectations. Please accept our sincere apologies for the oversight with the towels. This does not reflect the high standards we strive to maintain. Rest assured, we will address this issue with our housekeeping team to ensure it does not happen again.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Parking is very limited
Stayed 3 nights in Feb 2024
Response from Imobach Gil on 7 Mar 2024
Dear Chantal,Thank you for your review. We are pleased to hear that you found our staff very friendly.Regarding the parking, we apologize for any inconvenience caused by the limited availability. We understand the importance of convenient parking for our guests and will take your feedback into consideration as we look for ways to improve our services.We appreciate your understanding and hope to welcome you back for another pleasant stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Desmond

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful. Lobby area was awesome. My room was large, also the bathroom was large.
Stayed 3 nights in Feb 2024
Response from Imobach Gil on 7 Mar 2024
Dear Desmond,Thank you for your fantastic review! We are delighted to hear that you found our hotel beautiful and that you enjoyed our awesome lobby area. It's great to know that your room and bathroom were spacious, providing you with a comfortable stay.Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable experience.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wxcellent hotel and restaurant
Stayed 1 night in Feb 2024
Response from Imobach Gil on 7 Mar 2024
Dear Chris,Thank you for your review! We are thrilled to hear that you enjoyed our excellent restaurant and hotel facilities. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience in the future.Warm regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

8/10 Good

DARLENE

Not enough parking, came back from an evening out and could not find parking, had to park in the other lot…
Stayed 1 night in Feb 2024
Response from Imobach Gil on 7 Mar 2024
Dear Darlene,Thank you for your feedback. We apologize for any inconvenience you experienced with parking during your stay. We understand the importance of convenient parking for our guests and will look into ways to improve the situation.We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.Best regards,Imobach GilFront Office ManangerHilton Garden Inn Montreal Midtown

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible stay at Hilton hotel
We went to Montreal to celebrate new year with family, and this turned out to be the worst stay in Hilton hotels in my entire life. First, this hotel staff made us waiting till 5:30 pm to provide a room. We were told that they would waive the parking fees for the stay to compensate the discomfort. While checking out the front desk lady confirmed that it has been taken care off. However, I could see the charges on my bill and credit card statement. I tried to resolve it over phone and email but nobody was helpful. So I had to dispute the charges through the credit card company. In our second day, this hotel staff removed all the towels from our room the and didn't provide any fresh towels. When we asked for it after returning to our room, they made us call them several times and made us wait until night , and delivered a couple of towels which were not sufficient for a family of 4. I heard the towel shortage problem from many other guests during our stay. Terrible housekeeping service and front desk was not at all helpful. I'll not recommend this hotel at all
Stayed 2 nights in Dec 2023
Response from Imobach Gil on 17 Feb 2024
Dear Guest,We are deeply sorry to hear about the challenges you faced during your stay with us. It is unacceptable that you had to wait for your room and experienced issues with the parking fees and towel service. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused.Please know that we take your feedback seriously and have shared it with our team to ensure that such incidents do not occur in the future. We are committed to providing the highest level of service to all our guests, and we regret that we fell short of your expectations on this occasion.Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in our hotel.Warm regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

8/10 Good

Emily

Stayed 2 nights in Feb 2024
Response from Imobach Gil on 24 Mar 2024
Chere EmilyUn grand merci d'avoir pris le temps de laisser une évaluation parfaite pour votre récent séjour parmi nous. Nous sommes ravis de savoir que vous avez passé un agréable moment parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable à Hilton Garden Inn Montreal Midtown.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montreal Midtown

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Imobach Gil on 17 Feb 2024
Dear Amit,Thank you for giving us a perfect rating! We are thrilled to hear that you had an excellent stay with us. If you have any feedback or suggestions on how we can continue to improve and provide even better service, please feel free to share.We look forward to welcoming you back for another fantastic stay in the future!Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Imobach Gil on 8 Feb 2024
Cher Menachem,Nous vous remercions infiniment d'avoir attribué la note parfaite à votre séjour chez nous ! Votre satisfaction est notre plus grande récompense, et nous sommes ravis de savoir que vous avez pleinement apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montréal Midtown

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024
Response from Imobach Gil on 8 Feb 2024
Cher Gabriel,Nous vous remercions infiniment d'avoir attribué la note parfaite à votre séjour chez nous ! Votre satisfaction est notre plus grande récompense, et nous sommes ravis de savoir que vous avez pleinement apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable.Cordialement,Imobach GilDirecteur de la RéceptionHilton Garden Inn Montréal Midtown

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Imobach Gil on 27 Jan 2024
Dear Vince,Thank you so much for your perfect 10 out of 10 score! We are thrilled to hear that you had an exceptional experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet or exceed your expectations. If there's anything specific you loved about your stay or any suggestions you have for us, please feel free to share.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Melanie-France

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay close to the subway and restaurants. Clean property with cheerful staff and beautiful rooms. Area in behind the motel is a bit sketchy but honestly we didn’t have issues. Hotel itself felt safe. Starbucks, bakery and a small grocery store within a 2 minute walk. I would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Imobach Gil on 27 Jan 2024
Dear Melnie-France,Thank you for choosing to stay with us and for taking the time to share your positive experience! We're delighted to hear that you enjoyed your time at our hotel.It's great to know that our proximity to the subway and local restaurants added convenience to your stay. We're also pleased that you found our property clean, with cheerful staff and beautiful rooms. Creating a safe and welcoming environment for our guests is always a top priority, and we're thrilled to hear that you felt secure during your stay.We appreciate your honest feedback about the area behind the hotel. While we cannot control the surroundings, we're glad that it didn't impact your overall experience, and you felt safe within the hotel itself.We look forward to welcoming you back on your next visit, and please feel free to reach out if there's anything specific you loved or any suggestions you have for us. Your feedback is invaluable to us!Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel itself is amazing. The rooms are spacious and very clean, the entire hotel is very clean. I used the gym everyday. The only reason why I can't give this hotel is five stars is the location. It is not in the best of neighborhoods and there is not much by it to do.
Stayed 6 nights in Dec 2023
Response from Imobach Gil on 27 Jan 2024
Dear Linda,Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about our hotel facilities, particularly the spacious and clean rooms, as well as the well-maintained gym. We're thrilled to hear that you had a positive experience during your stay.We understand that location plays a significant role in our guests' overall experience, and we appreciate your honesty in expressing your concern about the neighborhood. We regret that the location did not meet your expectations. While we strive to provide a comfortable and enjoyable environment within our hotel, we acknowledge that external factors, such as the surrounding, are beyond our control.Your feedback is important to us, and we will certainly take it into consideration as we continually work to enhance the overall guest experience.We hope that despite the location, you had an otherwise pleasant stay with us, and we would be grateful for the opportunity to welcome you back in the future.Kind regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Gloriya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Imobach Gil on 27 Jan 2024
Dear Gloriya,Thank you so much for your perfect 10 out of 10 score! We are thrilled to hear that you had an exceptional experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet or exceed your expectations. If there's anything specific you loved about your stay or any suggestions you have for us, please feel free to share.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

6/10 Okay

SEPIDEH

Stayed 2 nights in Jan 2024
Response from Imobach Gil on 17 Feb 2024
Dear Guest,Thank you for taking the time to rate your stay with us. We hope you had a comfortable experience overall. If there's anything specific you'd like to share or if there was anything we could have done to improve your stay, please don't hesitate to let us know. Your feedback is important to us as we strive to make every guest's stay exceptional.We hope to welcome you back for an even better stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Briare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Imobach Gil on 27 Jan 2024
Dear Briare,Thank you so much for your perfect 10 out of 10 score! We are thrilled to hear that you had an exceptional experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet or exceed your expectations. If there's anything specific you loved about your stay or any suggestions you have for us, please feel free to share.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Michael, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Professional, friendly personnel. Bright, colorful ambiance. Extremely clean facility.
Stayed 1 night in Jan 2024
Response from Imobach Gil on 27 Jan 2024
Dear Michael,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience during your stay.Our team takes great pride in providing professional and friendly service, and it's always rewarding to know that our efforts have made a positive impact on our guests. We're thrilled that you enjoyed the bright and colorful ambiance of our hotel; creating a welcoming atmosphere is something we strive for.Maintaining a clean facility is a top priority for us, and we're glad to hear that our efforts have not gone unnoticed. Your satisfaction is our ultimate goal, and we appreciate your kind words.We look forward to welcoming you back to our hotel in the future. Your feedback is valuable to us!Kind regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing.
Stayed 1 night in Jan 2024
Response from Imobach Gil on 18 Jan 2024
Dear Jon,Thank you so much for taking the time to share your positive experience with us. We're thrilled to see that you enjoyed your stay at our hotel.It's wonderful to know that our accommodations met your expectations and that you had a pleasant overall experience. Our team strives to provide exceptional service, and your feedback is truly rewarding.We appreciate your score and the opportunity to host you. Looking forward to welcoming you back for another fantastic stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Imobach Gil on 18 Jan 2024
Dear Laith,Thank you so much for taking the time to share your positive experience with us. We're thrilled to see that you enjoyed your stay at our hotel.It's wonderful to know that our accommodations met your expectations and that you had a pleasant overall experience. Our team strives to provide exceptional service, and your feedback is truly rewarding.We appreciate your score and the opportunity to host you. Looking forward to welcoming you back for another fantastic stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Shah

Stayed 2 nights in Jan 2024
Response from Imobach Gil on 18 Jan 2024
Dear Shah,Thank you so much for taking the time to share your positive experience with us. We're thrilled to see that you enjoyed your stay at our hotel.It's wonderful to know that our accommodations met your expectations and that you had a pleasant overall experience. Our team strives to provide exceptional service, and your feedback is truly rewarding.We appreciate your score and the opportunity to host you. Looking forward to welcoming you back for another fantastic stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

4/10 Poor

Leonid

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for the shampoo several times, no refills. No slippers. Overall, ok. Still a room for improvements.
Stayed 3 nights in Dec 2023
Response from Imobach Gil on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience you faced with the availability of shampoo and the absence of slippers.Your feedback is crucial, and we will address these issues with our housekeeping team to ensure that our guests receive the amenities they need promptly. We are committed to making improvements, and your input is valuable in helping us achieve that.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

6/10 Okay

Erdinc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not so fancy!
Stupid bathroom doors. They don’t lock properly and because they are sliding doors, there’s always a gap between the door and the wall. The showers are seperate from the pool. You have to take shower and walk, then enter the pool.
Stayed 4 nights in Jan 2024
Response from Imobach Gil on 18 Jan 2024
Dear Erdinc,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the bathroom doors and the layout of the showers in relation to the pool.Your comments are important to us, and we will certainly look into addressing the issues with the bathroom doors to ensure a more secure and private experience. Additionally, we appreciate your input regarding the shower arrangement, and we will consider how we can improve the convenience for our guests.We value your feedback and hope to have the opportunity to provide a more comfortable and enjoyable stay on your next visit.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

6/10 Okay

Firas

Stayed 1 night in Jan 2024
Response from Imobach Gil on 18 Jan 2024
Dear Firas,Thank you for taking the time to provide feedback about your stay. We appreciate your honest rating and would like to hear more about your experience to better understand areas where we can improve.Your satisfaction is our priority, and we value your input. If there are specific aspects that you believe need attention or if there's anything we can do to enhance your future visits, please feel free to share more details.We hope to have the opportunity to welcome you back and provide a more satisfactory experience.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

2/10 Terrible

Punerdeep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No door at washroom no parking
Stayed 2 nights in Dec 2023
Response from Imobach Gil on 18 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input, and we regret any inconvenience you experienced regarding the absence of a door in the washroom and the parking situation.Your comments are valuable to us, and we will take them into consideration as we continuously work to enhance our guest experience. We understand the importance of these aspects and will explore options to improve in these areas.We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

6/10 Okay

Nada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Imobach Gil on 8 Feb 2024
Cher Nada,Nous vous remercions d'avoir pris le temps d'évaluer votre séjour parmi nous. Votre avis est précieux pour nous et nous aide à nous améliorer continuellement afin d'offrir une expérience exceptionnelle à nos clients.Si jamais vous avez des suggestions ou des commentaires spécifiques à partager, n'hésitez pas à nous en faire part. Nous sommes là pour vous offrir un service de qualité et nous voulons nous assurer que chaque aspect de votre séjour réponde à vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir et de vous offrir une expérience parfaitement satisfaisante.Cordialement,Imobach Gil Directeur de la RéceptionHilton Garden Inn Montreal Midtown

10/10 Excellent

Jiayi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Imobach Gil on 18 Jan 2024
Dear Jiayi,Thank you so much for taking the time to share your positive experience with us. We're thrilled to see that you enjoyed your stay at our hotel.It's wonderful to know that our accommodations met your expectations and that you had a pleasant overall experience. Our team strives to provide exceptional service, and your feedback is truly rewarding.We appreciate your score and the opportunity to host you. Looking forward to welcoming you back for another fantastic stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown

10/10 Excellent

Ashley Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Imobach Gil on 18 Jan 2024
Dear Ashley,Thank you so much for taking the time to share your positive experience with us. We're thrilled to see that you enjoyed your stay at our hotel.It's wonderful to know that our accommodations met your expectations and that you had a pleasant overall experience. Our team strives to provide exceptional service, and your feedback is truly rewarding.We appreciate your score and the opportunity to host you. Looking forward to welcoming you back for another fantastic stay in the future.Best regards,Imobach GilFront Office ManagerHilton Garden Inn Montreal Midtown