City view

Reviews of Comfort Suites Downtown

2.5 out of 5
Comfort Suites Downtown
1214 Crescent St, Montreal, QC

Reviews

7.6

Good

Rating 10 - Excellent. 275 out of 1003 reviews" "
Rating 8 - Good. 376 out of 1003 reviews" "
Rating 6 - Okay. 195 out of 1003 reviews" "
Rating 4 - Poor. 95 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sharron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of downtown
Stayed 3 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for providing your feedback and rating, Sharron. I am pleased our location served you well and that you enjoyed your stay with us. I hope that you will visit us again soon!

8/10 Good

Darren

Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for rating your recent experience with us, Darren. I am pleased your overall stay was satisfactory and we will work hard to continue to improve. We hope that you will visit us again soon!

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service
The property itself is a little older but it’s not like I was expecting 5 star beauty. The rooms were big and there is a balcony. Staff was great. And we could check in early. It was perfect!
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for your lovely review, Samantha. I am so very happy to know that you enjoyed a comfortable stay in our spacious rooms and that our staff was welcoming and helpful. We hope that you come back to visit us again soon!

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a great location —walking distance from many bars, restaurants, stores, and clubs. Room was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for your review, Hannah. I am pleased our location served you well for your visit and that your room was comfortable and clean. We hope that you will visit us again soon!

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the middle of everything
Stayed 2 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
I am delighted our location served you well and that you enjoyed your stay with us, Sharron. Thank you for this lovely review and we hope that you will visit us again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was my second stay at hotel, staff there is amazing. Location good as well, walking distance to many bars ,restaurants and of course Bell Center
Stayed 3 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
I am so very pleased to know that our staff was so helpful and welcoming and happy that our location served you well. We hope that you will come back and visit us again very soon, Shawn!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness
Fantastic location in terms of the Bell Centre and the rate we paid was good. Would stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for sharing your feedback, Elizabeth. I am delighted our location served you well and that our rates were a good value. We look forward to seeing you again the next time you visit Montreal.

8/10 Good

mandi, Gorham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Apr 2024
Thank you for rating your recent stay with us, Mandi. I am pleased to know your experience was satisfactory and I hope that you will visit us again soon and enjoy an even superior stay.

10/10 Excellent

Kaursimran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is excellent.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
I am so very pleased to know our staff was welcoming and helpful. Thank you for this lovely review and we hope that you will come back and visit us again very soon.

8/10 Good

Mitch

Travelled with family, Business traveller
Place is getting old and time for some updates Other then that good place to stay
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thank you for sharing your feedback, Mitch. Please know that we are working on updates and I am pleased that your stay was satisfactory. I do hope that you will visit us again for an even superior stay in the future.

4/10 Poor

Sheila

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is not clean. The seventh floor smells. We had to move floors
Stayed 2 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
Please accept our apologies for not having provided a beautifully cleaned room. It is our goal to ensure every guest enjoys an exceptional stay. We will work hard to improve and hope that you'll give us another chance to better serve you in the future.

4/10 Poor

Zaman

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as good as customer service as I liked. Hard to get information out of the hotel reps.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
I am saddened to note that your stay with us was disappointing and that our staff was not helpful and welcoming during your stay. We will work hard to make improvements and I do hope that you will give us another opportunity to better serve you next time you visit Montreal.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location
Stayed 5 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
I am so very pleased you enjoyed a wonderful stay with us, Debbie. Thank you for rating your recent stay and we very much hope that you will come back and visit us again soon.

8/10 Good

Marc

Stayed 2 nights in Mar 2024
Response from Hotel Management on 30 Apr 2024
Thank you for rating your recent stay, Marc. I am happy to note that you were satisfied with your stay and we hope that you will visit us again during future travels for an even superior stay.

6/10 Okay

Kerry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Convient location close to everything in Downtown Montreal. Older building, could use some upgrades, flooring, better balcony door (seals better). Units do however have what you need for short stays...
Stayed 4 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
Thank you for providing feedback on your recent visit, Kerry. I am pleased our location served you well, though I do apologize for the dated aspects of the hotel. We are working to make improvements and I hope that you will come back and enjoy a superior stay in the future.

8/10 Good

Paul, Toronto

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
Thank you for rating your recent stay with us, Paul. I am pleased to note your visit was satisfactory. We will continue to work hard to provide an excellent experience for our guests and we hope you will come back and visit us again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Apart from having to leave the car in a public parking lot in front of the hotel - and having to leave the keys with the attendant… this is a perfect and affordable place to stay in downtown Montreal. Warning to dog owners. There is no grassy area for them to use around the hotel. Concordia had a very small patch of grass around the corner but they have security guards telling you that there are no dogs allowed (we broke that law 😆). Bit of a pain.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
I am delighted you enjoyed your stay with us, Cynthia. I do apologize that it was difficult to find a nice grassy area for your pets. I do hope that you'll come back and visit us again the next time your travels bring you through Montreal.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Amenities
Decent hotel and everything was in walking distance
Stayed 4 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
Thank you for letting us know about your recent stay, Jeff. I am pleased our location served you well and please know we work hard to continuously improve our services. I do hope that you'll come back and visit us again during future travels so we can provide an even superior experience.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service
Good for a weekend trip with friends but not long term stay
Stayed 2 nights in Mar 2024
Response from Hotel Management on 14 Apr 2024
Thank you for your review, Thomas. I am pleased you enjoyed your weekend getaway. We will continue to work to improve our services and I do hope that you will choose us again the next time you head to Montreal.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Met the need just right.
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Apr 2024
I am so very pleased you enjoyed a wonderful stay with us, Annie. Thank you for sharing your experience with us and we look forward to seeing you again during future travels.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option for watching a Montreal Canadiens game if you're looking for something budget-friendly. It's nothing fancy, but it works if you're for something that is close to the Bell Center for a good price.
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Apr 2024
I am delighted our rates provided you with an excellent value and that our location served you well, Jessica. I hope you enjoyed the game and we look forward to providing another exceptional stay the next time you head to Montreal.

8/10 Good

carol-lyne, memramcook

Liked: Cleanliness, staff & service
nice place
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Apr 2024
Thank you for this review, Carol-Lyne. I am pleased you enjoyed your stay and do hope that you will return the next time you travel to Montreal.

10/10 Excellent

Mentor

Travelled with family
Liked: Staff & service, amenities
It was good place and polite staff
Stayed 3 nights in Mar 2024
Response from Hotel Management on 23 Apr 2024
I am pleased to know our team was welcoming and that you enjoyed your stay with us. I hope that you will visit us again during future travels so we can provide another excellent experience.

8/10 Good

tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is old. The rooms are good but need some painting and patch up work. The hallways need renovation. Room windows need to be replaced. Couldnt open the door to the balcony. But thats ok. We only slept there for overnight . Morning continental free breakfast was ok. There was enough to eat. Front desk staff was professoonal. There is no pool at this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Apr 2024
Thank you for sharing your feedback, Tracy. I am pleased that our staff was welcoming and that breakfast was satisfactory, though I do apologize that there were repair needs and dated aspects. Please know we are working on improvements and do hope that you will visit us again during future travels so we can provide a superior stay.

8/10 Good

Carol Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 23 Apr 2024
Thank you for rating your recent stay with us, Carol Ann. I am pleased to know your stay was satisfactory and hope that you will come back the next time your travels bring you to Montreal.

6/10 Okay

Jody

Stayed 8 nights in Mar 2024
Response from Hotel Management on 17 Apr 2024
Thank you for rating your recent stay with us, Jody. Please know that we are working on improvements and I do hope that you will give us another chance to better serve you in the future.

8/10 Good

Germaine, Shannon

Liked: Staff & service
loved the proximity to the Bell Centre with 3 Irish pubs in front of hotel, restaurants close. did not like the vagrants all around and in front of hotel
Stayed 8 nights in Mar 2024
Response from Hotel Management on 14 Apr 2024
Thank you for sharing your feedback with us, Germaine. I am pleased our location served you well, though I do apologize the area made you nervous. Please know our staff will always prioritize guest comfort and safety and will address concerns from our guests. I hope that you will choose us again during a future visit so we can provide an even superior stay.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you want to be located downtown and steps away from the Bell Center.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 24 Apr 2024
I am so very happy to know that you enjoyed a wonderful stay in a convenient location, Catherine. We very much hope that you will come back and visit us again soon!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent to work with.
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Apr 2024
Our team is dedicated to providing an exceptional experience for our guests and I am so happy to know our staff was welcoming and helpful during your stay. We hope that you will come back and visit us again soon, Sean.

8/10 Good

Cesar Henrique R

Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Apr 2024
Thank you for rating your recent stay with us. I am pleased your enjoyed your visit and we hope that you will come back again soon!

8/10 Good

ELVIS

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 May 2024
Thank you for rating your recent stay with us. I am happy that your experience was satisfactory and we will hopefully see you again for an even superior stay during future travels.

6/10 Okay

Antonietta

Liked: Staff & service
Great location
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 May 2024
Thank you for providing feedback on your recent stay with us, Antonietta. I am happy to know that our location served you well and we hope that you will come back to visit us again soon!

6/10 Okay

Andrew

Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 May 2024
Thank you for rating your experience with us, Andrew. Our team will use this feedback to work hard to improve. I hope that you will give us another chance to better serve you in the future.

8/10 Good

Deepak

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 May 2024
Thank you for rating your stay, Deepak. I am pleased your overall experience was satisfactory and I hope that you will choose us again the next time you visit Montreal.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location. Close to everything you can hope for as visitor.
Stayed 1 night in Mar 2024

8/10 Good

Caroline, Sherbrooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our one night stay in the city. Room large enough for 2 adults and 3 kids. Breakfast had all the necessary.
Stayed 1 night in Mar 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in service was excellent, I was impressed with the room ( big, clean, and beautiful) I definitely come back and totally recommend it 👏👏👏👏👍
Stayed 1 night in Feb 2024

10/10 Excellent

Alma

Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Apr 2024
I am delighted you enjoyed a wonderful stay with us, Alma. We hope to see you again soon!

8/10 Good

Dustin

Stayed 1 night in Feb 2024

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good stay, Great staff
The hotel is a good spot to rest your head. Nothing of WOW factor, but good location, and the staff are very attentive. The breakfast was good; waffle maker, good juice, not the best coffee. Coffee shops all around if you have discerning tastes. Dog friendly, $25 a night. The property is a bit older. Overall a great stay. I felt safe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Scott

Stayed 1 night in Jan 2024

6/10 Okay

Hayley

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The first room I went into was a MESS. But the staff were so nice and gave us a new room. I think if they did renovations, the building could be amazing!
Stayed 1 night in Jan 2024

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Sarah

Travelled with family
Disliked: Property conditions & facilities
i liked that it was close to Bell Center. It was run down and showing its age. Very noisy from other clients and street noise.
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
The pull out bed wasn’t fit to sleep on. No sheets for it either. We needed up not being able to use the pull out bed.
Stayed 3 nights in Jan 2024

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service
Location was great, we were in town for a hockey game so we were able to walk to the bell centre easily. The downside was the shower but over all hotel was fine. Location was more important 😁
Stayed 2 nights in Jan 2024

10/10 Excellent

kennikanoraa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Property conditions & facilities
The room was terribly dated Worst experience
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enough room for family of five, right in the heart of downtown.
Stayed 2 nights in Dec 2023