Verified review
4/10 Poor
Cynthia H.
11 Mar 2025
Liked: Cleanliness, check-in, communication, location
Okay however there were issues
I'll begin with the positive...1) Great property manager. He was responsive and helpful. Answered every call and addressed my concerns.2) Quiet area. 3) Close drive to Cannery Drive and Fisherman's Wharf4) Affordable but should be less in my opinion considering the age of the property5) It appears that the bathrooms have been updated6) Comfortable bedNow, for the negative...1) The first room...the sink stopper didn't work. The water would not drain. This was rectified right away.2) All of the towels were stained. And I do mean all of the towels. This too was rectified right away.3) There was some type of animal scratching in the wall. I had to call the front desk again. He came right away and heard what I described. I was moved to a different room. This was handled immediately.4) The room I was moved to was right next door which was convenient. It was clean. However, the toilet was not functioning properly. I had to pour water down the toilet bowl so that it would flush. I was exhausted from traveling and all of the other issues with the first room. It was late so I decided to wait until the next day right before I checked out to report it to the very nice front desk man. It's a no frills spot to crash for a short stay. By no means should you expect the Ritz-Carlton. However, the manager could not have been nicer. He answered every call and came to assist me each time. That's more than some of the high-end hotels do.
Stayed 1 night in Mar 2025