Monroe Holidays from £344

Staff was very nice

Polite staff, welcome champagne, Derby event, Sparkling clean room, Easy valet service, and walkable location to restaurants across the street if you wish to dine outside of the hotel. Will definitely return!

Not sure what issues the restaurant was having...it was closed

The host was unfriendly and targeting. After receiving paid confirmation, the host called and inquired on the reason for stay and adamantly referred to the community as “protected” with closely monitored noise ordinances. Mind you, the apartment is directly across for the stadium. The area is riddled with the homeless population. Another conversation centered around “no parties” allowed and strict guest limits. At no time did we discuss or suggest we were having a get together and our reservation was a party of 2 with a 6 party posted limit. We had to contact customer service because the host encouraged us to cancel via the app due not being a “good fit” for this protected community. I would be mindful of hosts who charge outrageous security deposits for short stays. I would not recommend this property. There are other great places nearby and more friendly who offer more amenities.

If I am going to critique my stay I would start with the bar and Starbucks. Food was bad and coffee was horrible. However that is not the entire story. I checked out this morning 7/14 at 4am and the gentleman at the front desk was so helpful and went way beyond the call of duty. He as much as ran down the street chasing my uber to direct them to the hotel as she kept missing it. He was so nice! The night before another front desk man had called around to get quotes for me. Everyone was so nice and the hotel is beautiful w turn down service.