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Reviews of James Motel

2 out of 5
James Motel
370 NY-17M, Monroe, NY

Reviews

3.2
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 1 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 12 out of 17 reviews" "

2.2/10

Cleanliness

3.6/10

Staff & service

2.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Really nothing good to say
Stayed 1 night in Jul 2023

8/10 Good

Jeffery

Stayed 1 night in Jul 2023

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Worse than expected not worth the price
Stayed 1 night in Jul 2023

4/10 Poor

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The unit we stayed in was in pretty rough shape. Window taped shut. Missing door chain lock. Tv didn’t work. Everything looked dirty and worn out. It was cheap though.
Stayed 1 night in Jul 2023

2/10 Terrible

Tiffany

Stayed 2 nights in Jul 2023

2/10 Terrible

Sonia

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
booked a room w 3 beds but was told at check in that one of “the beds” was a mini couch. not long enough for human legs. check in woman was kind enough to offer another another room, and her service was great. however both rooms were filthy, stained carpets, dirty microwaves, very weak air conditioning, & unclean linen which smelt like whoever stayed there before… there was a bandaid and long strands of hair in one the beds. clearly hadn’t been cleaned for God knows how long. worst part was this stain on one of the beds. abominable. never experienced anything like this level of filth in my life. clearly the maids are not even remotely doing their jobs - which is unacceptable. this place is gross and disgusting and frankly should be shut down. AVOID AT ALL COSTS
Stayed 2 nights in Jul 2023

2/10 Terrible

Jalel

Disliked: Cleanliness, staff & service, property conditions & facilities
Hi I need a refund because the hotel didn’t accept me They was close and they didn’t even answer the phone. Thanks
Stayed 1 night in Jul 2023

4/10 Poor

Po Wing

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NOTHING EXCEPT THE WIFI, WE ORDER A DOUBLE ROOM BUT THEY SAID EXPEDIA OVER BOOKED SO THEY GAVE US 2 SINGLE ROOMS, UNFORTUNETLY THE ROOMS ARE EXTREME DIRTY AND UNORGANIZED, THE WASHROOM SMALL AND ....I DON'T KNOW HOW TO SAY, THE TOWELS ARE UNCLEAN SO WE WENT TO WALMART TO BUY NEW ONE. WE FELT BAD BUT W HAVE NO CHOICE SO WE TOOK IT. WE STRONLY NOT RECOMMEND EXPEDIA NOTTO TAKE THIS HOTEL AND THIS ONE IS NOT CHEAP THOUGH
Stayed 1 night in Jul 2023

2/10 Terrible

Lew

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Floors were dirty. Microwave was dirty with food splatters and crumbs. Coffee maker was dirty. So disgusting you would not want to.use it. TV remote was dirty. Table tops were dirty even though covered with glass tops that obviously hadn't been wiped. There were rings from cups and smeared gunk on bedside tables and side table. Towels were thin and had hair on them. Handles were sticky. Window blinds had missing and broken slates. Lamps were dirty.
Stayed 1 night in Jun 2023

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing I checked in and out, I don’t know how Expedia lists places like that you should go and check the properties out before you advertise them
Stayed 2 nights in Jun 2023

2/10 Terrible

Jenny

Stayed 1 night in Jun 2023

2/10 Terrible

keith

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T EVEN THINK ABOUT STAYING HERE!
Had to go elsewhere. The woman at the desk...stoned out of her mind...could not find my reservation. We waited 20 mins, then had to leave to catch my daughter's graduation dinner, or miss it. Had to pay through the nose for a last minute hotel nearby. The outside was disgusting . The office...a smoke filled dump. Horrible.
Stayed 1 night in May 2023
Response from Managment on 30 May 2023
Hello, we apologize for your inconvenience. Unfortunately, when booking your reservation, we were not notified until the last minute and we did not confirm the reservation with them as we were booked for the rooms requested. We would like for you to give us a try again another time.

2/10 Terrible

Cyd Marie

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Cons: 1. The screen door was falling apart. 2. You can smell the sewer coming from the bathroom drain. 3. The insulation is terrible, I can hear the next door neighbor groaning. 4. The one in the picture as shown in hotels.com, expedia.com is not the same room. The room given to us is delapidated, and the front desk can't find our expedia reservation. 5. Cleanliness ??? The floor is very sticky, and the bathroom is gross. 6. Me and my husband paid $112 for 1 night, and it was not worth it. $50 would be the fair price $15 for demand. 7.Expedia and hotel.com should verify the condition of the property to make sure it match the pictures being submitted by the owners. Pros: 1. A bed to rest and no bed bugs.
Response from Managment on 19 May 2023
I am sorry to hear this was your experience. When you called and spoke with Expedia and me, you had only said the room smelt like smoke. We would have gladly changed your room to make it more accommodating.

10/10 Excellent

Jorge

Stayed 1 night in Jul 2023

2/10 Terrible

Brigitte

Disliked: Cleanliness, staff & service, property conditions & facilities
Pire expérience de ma vie! La chambre n’avait pas été lavée, le lit n’était pas fait et ça sentait la cigarette, épouvantable. Je n’ai même pas mis un pied dans la chambre et je suis repartie. Je ne peux pas croire que Expédia a des liens vers ce motel. Je suis vraiment déçue.
Stayed 1 night in Jul 2023