Exterior

Reviews of Hampton Inn Monroe

2.5 out of 5
Hampton Inn Monroe
1565 N Dixie Hwy, Monroe, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 144 out of 273 reviews" "
Rating 8 - Good. 89 out of 273 reviews" "
Rating 6 - Okay. 15 out of 273 reviews" "
Rating 4 - Poor. 8 out of 273 reviews" "
Rating 2 - Terrible. 17 out of 273 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Renae

I was charged for my stay directly by the hotel, despite the fact that I had already paid via Expedia. When I called to report the issue, the hotel never called me back and never refunded my money.
Stayed 1 night in Mar 2024

8/10 Good

John E., Fort Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, reasonably priced motel in Monroe, MI
Stayed 2 nights in Mar 2024

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness is great.safe and comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

kelly, hobe sound

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very personable. Friendly and kind
Stayed 2 nights in Feb 2024

10/10 Excellent

Carmen

Stayed 1 night in Feb 2024

6/10 Okay

Michael, Fairfield

Stayed 1 night in Jan 2024

10/10 Excellent

Melvin

Stayed 1 night in Jan 2024

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service/ check in / bogus charge
Check in was a disaster. The gentleman at the front desk could barely understand or speak English. We arrived early on business around 830 am. Check in didn’t occur until after 2 pm. Upon checking out 3 days later a charge of $18 was issued. Nothing was purchased and corporate has been notified of this and still not resolved.
Stayed 3 nights in Dec 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place.
Great hotel. Very nice staff. Everyone was convinced that it was haunted. Super clean and the pool was so warm.
Stayed 1 night in Nov 2023

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was nice, clean, and the staff was awesome. Will use again
Stayed 3 nights in Nov 2023

10/10 Excellent

Francis

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Stayed 3 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
very close to high way, staff was very pleasant and helpful at a late check in
Stayed 1 night in Oct 2023

10/10 Excellent

warren, mount vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems. Saved some $ by staying here instead of Detroit for the Queen concert. Breakfast was only 6-9. One more hour...until 10 would have been nice.

10/10 Excellent

Bonita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop over for the night, very nice accommodations and great breakfast.
Stayed 1 night in Oct 2023

6/10 Okay

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Couldn’t check in for near 30 minutes even though I had booked ahead AND paid already online. Front desk worker (not in any type of uniform or professionally dressed) said the card reader was working. When we began to talk about canceling and going elsewhere he had us try and it worked flawlessly. How convenient. Room was ok overall but our door lock wouldn’t catch on its own so the door could be pushed open unless you ensured you pressed on it near the knob for it to catch. Bed really wasn’t comfortable and the pillows were small and a mix of fluffy and firm but both very flat.
Stayed 1 night in Oct 2023

10/10 Excellent

Megan

Amazing
Stayed 1 night in Sep 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing really unique
Stayed 1 night in Jul 2023
Response from Mary Kathryn on 28 Sept 2023
Christian,Thank you for choosing Hampton Inn Monroe, we appreciate your feedback.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
The only problem was the water was only at best lukewarm for the shower. Never warmed up.
Stayed 1 night in Sep 2023
Response from Mary Kathryn on 18 Sept 2023
Karen,Thank you for taking the time to leave feedback on your time spent here with us.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mary Kathryn on 18 Sept 2023
Terri,Thank you for choosing Hampton Inn Monroe. I am so glad to see that you enjoyed your time spent here with us!

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place just smell of marjuana
Stayed 1 night in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Jasmine,Thank you for the review. We will be addressing your concerns with the team. We hope you enjoyed your stay!

8/10 Good

Caroline, Redmond

Travelled with partner
Liked: Cleanliness, staff & service
Friendly
Stayed 2 nights in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Caroline,We take pride in our friendly staff, thank you for such a kind remark. We hope to see you again at Hampton Inn Monroe.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Caitlin,Thank you for taking the time to leave a pleasant review for Hampton Inn Monroe. We greatly appreciate it, and we hope to see you again!

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Deborah,I am glad to see that you enjoyed your stay here at Hampton Inn Monroe. Thank you for leaving a positive review.

6/10 Okay

Kelsy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Charging for electric vehicles is available, but there’s an additional fee and there are only 2 charging stations.
Stayed 1 night in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Kelsey,Thank you for bringing to our attention the demand for a more efficient electric vehicle charging station. Your feedback has been notes, and I hope you enjoyed your stay!

8/10 Good

Andrew

Stayed 1 night in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Andrew, thank you for leaving a positive review for Hampton Inn Monroe. We hope to see you again!

10/10 Excellent

Janet

Stayed 1 night in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Janet,Thank you for taking the time to leave us a 5 star review, it is greatly appreciated. We hope you chose to visit Hampton Inn Monroe again in the future.

10/10 Excellent

Dror

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean and comfortable, and staff were friendly and professional. I arrived at the breakfast area 5 minutes before the 9am closing time, yet the staff did not hurry to remove the food items and even checked if we've taken everything we wanted before they did so.
Response from Mary Kathryn on 31 Aug 2023
Dror,I am elated to see that you enjoyed your entire experience staying with us here at the Hampton Inn Monroe. Thank you for taking the time to leave such kind words about your stay. We hope to see you again!

8/10 Good

Paula, Peoria

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Mary Kathryn on 31 Aug 2023
Paula,Thank you for the quick review. We hope that next time you visit the Hampton Inn Monroe you receive 5/5 service.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer vacation
Our stay met our expectations of cleanliness and comfort. No problems checking in. The breakfast was tasty and quick. Perfect stay for our traveling experience.
Stayed 2 nights in Jun 2023
Response from Mary Kathryn on 31 Aug 2023
Norma,Thank you for the kind words. I am so glad that you enjoyed the breakfast and our quick check in process. Us at Hampton Inn Monroe thank you for the kind review. We hope to see you again.

2/10 Terrible

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mary Kathryn on 31 Aug 2023
Carrie,I am so sorry to see that you did not enjoy your time with us. I apologize for any inconveniences that you faced during your stay.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint that I had, is that there is very limited parking for those of us pulling a boat trailer.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, the staff was alright, but the people above us were pounding around on the floor from about 11pm-1am so it was hard to sleep
Stayed 1 night in Jun 2023

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good option for the price. Clean property with reasonable rate.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Checking in
The guy who checked us in had no clue what he was doing he charged my card for the room twice after i told him Several times i paid for the room already though Hotels.com then the 3rd time he charged me the Accidental charge for the room for 2 rooms.so now i have 3 charges on my card from this hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I had a king room and it was very clean. It had a microwave and mini fridge. Breakfast was good.
Stayed 1 night in Jun 2023

2/10 Terrible

Dana

Tried to cancel reservation but can’t get through to anyone so therefore I got charged!
Stayed 1 night in Jun 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Noisy.
Stayed 1 night in Apr 2023

10/10 Excellent

karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Margaret

Stayed 1 night in Apr 2023

8/10 Good

Gwenyth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a very quiet area and clean. We have stayed before would like to arrive earlier so we could take advantage of the Red Lobster. I do have to mention that when we stayed last year my laptop was left in the room, it disappeared totally when we tried to have it couriered to me at home, never showed up it was stolen which I don't like to mention but it sure wasn't nice to have that happen, I had to purchase another one and luckliy the Geek Squad was able to recover everything for me on my new one.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable. Breakfast was good.
Stayed 1 night in Mar 2023

4/10 Poor

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and unfriendly staff
Room service never came by for the entire week to give clean towels or toilet paper or change the sheets in the bed. Office staff had broken English and were not polite.
Stayed 2 nights in Mar 2023