Title: The Royal Shaza Suites Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Royal Shaza Suites Relax by three pools or enjoy massages at this versatile resort, balancing family-friendly activities with romantic evening ambiance. ## Photo gallery for The Royal Shaza Suites ![3 outdoor pools, open 7:00 AM to 6:00 PM, free pool cabanas - The Royal Shaza Suites (Mombasa)](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/83dc5a29.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - The Royal Shaza Suites (Mombasa)](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/252f4f48.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, memory-foam beds, in-room safe, individually furnished - The Royal Shaza Suites (Mombasa)](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/cf0a7d80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - The Royal Shaza Suites (Mombasa)](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/4174b635.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools, open 7:00 AM to 6:00 PM, free pool cabanas - The Royal Shaza Suites (Mombasa)](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/b2e29940.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Royal Shaza Suites offers a vibrant retreat with swim-up and poolside bars. Guests enjoy cooked-to-order breakfasts, fitness classes, and outdoor spa treatments. The property is known for its attentive service team and quality on-site dining options. ## Reviews 8.6 Excellent ## Popular amenities - On private beach - Spa - Parking included - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=106764506&PinnedHotelID=106764506&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 6 of 6 rooms ### View all photos for Standard Double Room ![Standard Double Room | Premium bedding, memory-foam beds, in-room safe, individually furnished](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/9bc62018.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.8 Excellent 3 reviews ### Highlights Separate sitting area Individually furnished Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Memory foam bed Ceiling fan - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Premium bedding, memory-foam beds, in-room safe, individually furnished](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/9b86dc8c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Individually furnished Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Memory foam bed Ceiling fan - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite, 1 Bedroom, Ocean View ![Premium bedding, memory-foam beds, in-room safe, individually furnished](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/cf0a7d80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Bedroom, Ocean View ### Highlights Furnished balcony Separate sitting area Individually furnished Private indoor hot tub Air conditioning Free cots/infant beds Kitchenette Flat-screen TV - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Family Suite, 2 Bedrooms, Ocean View ![Premium bedding, memory-foam beds, in-room safe, individually furnished](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/cf0a7d80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms, Ocean View ### Highlights Furnished balcony Separate sitting area Individually furnished Private indoor hot tub Air conditioning Free cots/infant beds Kitchenette Flat-screen TV - 2 bedrooms - Sea view - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for Family Suite, 3 Bedrooms, Ocean View ![Family Suite, 3 Bedrooms, Ocean View | Bathroom | Bathrobes, slippers, bidet, towels](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/6dfcfcb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 3 Bedrooms, Ocean View ### Highlights Furnished balcony Separate sitting area Individually furnished Private indoor hot tub Air conditioning Free cots/infant beds Kitchenette Flat-screen TV - 3 bedrooms - Ocean view - Sleeps 6 - 2 King Beds and 2 Single Beds ### View all photos for Luxury Studio Suite, Ocean View ![Luxury Studio Suite, Ocean View | Premium bedding, memory-foam beds, in-room safe, individually furnished](https://images.trvl-media.com/lodging/107000000/106770000/106764600/106764506/598bd129.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Studio Suite, Ocean View ### Highlights Furnished balcony Separate sitting area Individually furnished Private indoor hot tub Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains - Ocean view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-The-Royal-Shaza-Suites.h106764506.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-The-Royal-Shaza-Suites.h106764506.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-3.96585%2C39.75701&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VOfOvAYmuQEVh4xVex78cly3IRw=) Beach Rd, Shanzu, Mombasa, Mombasa County #### What's nearby - Bamburi Beach \- 6 min drive \- 1.9 miles - Mombasa Go-Kart \- 6 min drive \- 2.3 miles - Mtwapa Mall \- 7 min drive \- 3.2 miles - Haller Park \- 9 min drive \- 4.3 miles - City Mall \- 10 min drive \- 5.2 miles #### Getting around - Vipingo (VPG) - 34 min drive #### Restaurants - ‪Al-Mansura Restaurant - ‬6 min drive - ‪Screenshot Lounge - ‬8 min drive - ‪Severin Sea Lodge - ‬8 min drive - ‪The Moorings Floating Restaurant - ‬7 min drive - ‪Monsoon Restaurant - ‬13 min drive ## About this property ### The Royal Shaza Suites Family-friendly hotel near Bamburi Beach At The Royal Shaza Suites, you can look forward to free cooked-to-order breakfast, a swim-up bar and a poolside bar. Adventurous travellers may like the fitness classes at this hotel. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a facial, a deep-tissue massage or a body treatment. Enjoy a meal at the two on-site restaurants. In addition to a free daily manager's reception and a coffee shop/cafe, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - 3 outdoor pools and a children's pool, along with free cabanas, sunloungers and pool umbrellas - Free self-parking - A reception hall, a TV in reception and outdoor furniture - A 24-hour front desk, wedding services and a front desk safe Room features All 93 individually furnished rooms include comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas. Other conveniences in all rooms include: - Highchairs, children's slippers and free infant beds - Bidets and shampoo - 43-inch flat-screen TVs with Netflix, streaming services and digital channels - Wardrobes/cupboards, separate sitting areas and microwaves ## Similar properties ![Beach/ocean view](https://images.trvl-media.com/lodging/93000000/92160000/92159200/92159197/96186593.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SHERATTON BEACH VILLAGIO HOTEL Mombasa - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 27 reviews £48 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=92159197&PinnedHotelID=92159197&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (USD 15.00 per person)](https://images.trvl-media.com/lodging/117000000/116860000/116850100/116850021/2e1d782d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Milele Beach Hotel Mombasa - Pool - Kids’ pool - Parking included - 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18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=6429819&PinnedHotelID=6429819&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/24000000/23050000/23047600/23047545/27aedc82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azul Margarita Beach Resort Mombasa - Pool - Kids’ pool - Parking included - Free Wi-Fi 7.6 Good 52 reviews £43 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=23047545&PinnedHotelID=23047545&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/2ac21f8d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sapphire Mombasa - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 79 reviews £55 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4020000/4016400/4016348/eb7ef635.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sarova Whitesands Beach Resort & Spa Mombasa - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 325 reviews £165 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=4016348&PinnedHotelID=4016348&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/14000000/13240000/13231900/13231804/f148b494.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Severin Sea Lodge Mombasa - Pool - Breakfast included - Spa - Water slide 9.2 Wonderful 244 reviews £165 includes taxes & fees 28 Jan - 29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=13231804&PinnedHotelID=13231804&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/530000/527000/526946/bf5abca1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Reef Hotel Mombasa - Pool - All-inclusive - Parking included - Free Wi-Fi 6.8 111 reviews £75 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=526946&PinnedHotelID=526946&HadPinnedHotel=true®ionId=-1&adults=2) ![24-inch Smart TV with satellite channels](https://images.trvl-media.com/lodging/103000000/102130000/102122500/102122465/7743d422.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lux Suites Hayana Palm Apartments Nyali - Pool - Breakfast included - Kitchen - Parking included 10 Exceptional 1 review £85 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=102122465&PinnedHotelID=102122465&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM - 2 restaurants - 3 bars/lounges - A coffee shop/cafe - A poolside bar - A swim-up bar - Free daily manager's reception ### Things to do - 3 outdoor pools - Children's pool - Fitness classes - Gym - Playground - TV in common areas ### Family friendly - 3 outdoor pools - Children's pool - High chair - In-room cot - In-room microwave - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Laundry facilities - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service - Wedding services ### Business services - 1,776 square feet of conference space - 2 meeting rooms ### Outdoors - Free pool cabanas - Garden - On a private beach - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas ### Spa - 2 treatment rooms - Deep-tissue massages - Facials - In-room massages - Manicures/pedicures - Outdoor treatment areas - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 4 accessible parking spaces - Doorbell and phone notification - Front entrance ramp - Lever door handles - Lift (90 centimetre wide door) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking ### More - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Blackout drapes - Free cot - Memory foam mattress - Premium bedding ### Bathroom - Bidet - Children's slippers - Dressing gowns - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 43-inch flat-screen TV with digital channels - Netflix - Streaming services ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Meal delivery service - Microwave - Paper towels ### More - Air conditioning - Ceiling fan - Desk - Electrical adapters - Individual furnishings - Iron/ironing board - Laptop workspace - Safe - Separate sitting area ## Policies ### Check-in Check-in time starts at noon Late check-in subject to availability ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 6:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January ### Property is also known as The Royal Shaza Suites Hotel The Royal Shaza Suites Mombasa The Royal Shaza Suites Hotel Mombasa ## Frequently asked questions ### Does The Royal Shaza Suites have a pool? ### Is The Royal Shaza Suites pet-friendly? ### How much is parking at The Royal Shaza Suites? ### What time is check-in at The Royal Shaza Suites? ### What time is check-out at The Royal Shaza Suites? ### Where is The Royal Shaza Suites located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Royal Shaza Suites Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.6 Amenities ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 16 8 - Good 5 6 - Okay 1 4 - Poor 1 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### shadrack 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome place to be clean staff are friendly everything is beautiful ##### shadrack Stayed 2 nights in Aug 2025 ### 8/10 Good #### Mercy 28 Aug 2025 Liked: Cleanliness, amenities Great satff ##### Mercy Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Dazzle 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best accomodation on my trip to Kenya! ![](https://a.travel-assets.com/ugc/hotel-reviews/1eb11b5f-089d-4de0-8e7d-46b8cce97741-1751203558198.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dazzle Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Victor 26 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing hotel😍 ##### Victor Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Ammar Ahmed Hassan 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staf is great, the view from the roim an the pool is breathtaking. ##### Ammar Ahmed Hassan Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Johannes 30 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Thanks a lot for all! You were very helpful! :-) Marion & John ##### Johannes Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Michele 13 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really loved our stay here! The staff was so accommodating especially Terry at the desk! The rooms were perfect. Access to beaches were close. Really beautiful hotel would recommend! ##### Michele Stayed 6 nights in Feb 2025 ### 8/10 Good #### faustin 7 Dec 2024 Liked: Amenities, property conditions & facilities The property is good ##### faustin Stayed 8 nights in Nov 2024 ### 10/10 Excellent #### Manuel 9 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have no complaints. The location is beautiful property will maintained staff very, nice and friendly I will recommend to my friends and I will return ##### Manuel Stayed 3 nights in Feb 2025 ### 8/10 Good #### Artoosh 16 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall it is a nice place to stay. The pool and the beach too warm to swim, to be refresh and they close the pooll at 6 PM instead of at least 9 PM like most places around the world. ##### Artoosh Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Anne 12 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza ##### Anne Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Petra 30 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super super super super nice hotel Super nice stay in Royal Shaza suites, away from crowded places. It's a hidden gem. Super clean spacious rooms, nice gym, two pools (bigger and one smaller) and also a big lawn. Super friendly and helpful staff. Breakfast was really good, many options to choose. Even it's a bit further it's easy to go around. They had also one of the best massage, I suggest to try it. I would give a ⭐⭐⭐⭐⭐ ##### Petra Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Ib 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I got a very good offer to stay at the Royal Shaza suites and I am very happy to have chosen to stay here. The reception staff especially Emmanuel were very welcoming and helpful. I requested an early check in and early check out which were all accommodated for. The room was clean, spacious & quiet. I felt very safe at the property. The staff are very helpful and polite. I requested a very early breakfast for a few days which was accommodated for with no problem by the restaurant. Thanks to the chef and Charles, who served me almost every day of my stay. The laundry service are quick snd reasonably priced. There is a well equipped gym, several swimming pools, well maintained gardens and beach access to the ocean. ##### Ib Stayed 9 nights in Mar 2025 ### 4/10 Poor #### Sundeep Singh 24 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Took 45 minutes for a cocktail to arrive and the bar worker continously kept the change prompting me to challenge his poor service. Not the best situation to be in while relaxing. Had another bar employee shout at my guest for not using a towel when none were in sight hidden behind the bar. Was asked several times by security "where I was going" like he is my dad. The employees think the hotel is a strict boarding school. Breakfast and the staff serving were absolutely amazing and are great representatives of the hotel. Maybe they could teach the staff at the bar/reception/security some customer service skills. ##### Sundeep Singh Stayed 8 nights in May 2025 ### 6/10 Okay #### Mary 6 Mar 2025 Liked: Cleanliness, room comfort Disliked: Staff & service #### Fair stay in Shanzu It's ridiculous to charge 500 for toom service delivery. Very clean rooms save for the restaurant which was heavily infested by cats and roaches. The cats make it hard not to feed them hence the roaches. The bar area, did a fight occur there, there's a huge visible patch of blood which they need to scrub off thoroughly. My partner unknowingly paid cash at the bar which was never recieved but instead pocketed by the barman. Efforts to get the payment receipt was unsuccessful. That is simply stealing from both your guests and the company. Front desk staff and the hotel manager are amazing and very accommodative. Breakfast is substandard though. The food from the ala carte menu was made really good though it takes so long. Overall, we had a lovely time here and will definitely come back. ##### Mary Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Agnes 22 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit. I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :) I liked how confident and polite staff were to engage in conversations and remained both friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back. To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes ##### Agnes Stayed 4 nights in Nov 2024 ### 2/10 Terrible #### Duane 22 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!) ##### Duane Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### mahdi 1 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Einzigartig Room Freundliche personal , leckeres Essen Ich komme wieder gerne ##### mahdi Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Béatrice 23 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Établissement excessivement propre. Serviettes de bains et draps changés chaque jour. Personnel accueillant, poli, gentil, serviable. Chambre très spacieuse. Grande douche. Piscine très propre également. En revanche les matelas des transat auraient besoin d’être changés. Excellent séjour. Je recommande cet hôtel les yeux fermés ##### Béatrice Stayed 14 nights in Mar 2025 ### 10/10 Excellent #### Manuel 13 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was safe, quiet and the staff wonderful ##### Manuel Stayed 7 nights in Feb 2025 ### 8/10 Good #### Anastasia 9 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Die Unterkunft an sich ist gut. Das Personal sehr bemüht. Das Essen ist jedoch nicht gut. ##### Anastasia Stayed 6 nights in Feb 2025 ### 8/10 Good #### Verified traveller 29 Jan 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Annan kokonaisuudessa arvosanaksi 8/10 Hotelli oli siisti ja puhdas. Todella kaunis paikka. Aamuapala buffetti oli kattava ja monipuolinen. Halal ruokia oli saatavilla.Työntekijät olivat kohteliaita ja avuliaita. Kaikki oli täydellistä, paitsi pari seikkaa missä olisi parantamisen varaa. Ravintolan ruoka paitsi aamupala ei ollut hyvää sekä ruuan valmistsmisessa menee todella kauan, vaikka ravintolassa ei olisikaan muita asiakkaita. ##### Verified traveller Stayed 7 nights in Jan 2025 ### 2/10 Terrible #### Mona 26 Jul 2025 #### Hotel for those taking a break ##### Mona Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Verified traveller 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Leah 20 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Leah Stayed 3 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Travellers Beach Hotel & Club](https://www.expedia.co.uk/Mombasa-Hotels-Travellers-Beach-Hotel-Club.h30202244.Hotel-Information) > > [Side Star Beach Hotel - Ultra All Inclusive](https://www.expedia.co.uk/Side-Hotels-Side-Star-Beach-Hotel-All-Inclusive.h1191414.Hotel-Information) > > [Hotels near Fethiye Marina](https://www.expedia.co.uk/Fethiye-Marina-Hotels.0-l6322087-0.Travel-Guide-Filter-Hotels) > > [Hotels in Mulhouse](https://www.expedia.co.uk/Mulhouse-Hotels.d2345.Travel-Guide-Hotels) > > [Golf Hotels in Stratford-upon-Avon](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Golf-Hotels.0-0-d5703-tGolfHotels.Travel-Guide-Filter-Hotels) > > [Dalhousie Castle](https://www.expedia.co.uk/Edinburgh-Hotels-Dalhousie-Castle-Hotel-Spa.h552253.Hotel-Information) > > [Hotels in Portland](https://www.expedia.co.uk/Portland-Intl-Airport-Hotels.0-aPDX-0.Travel-Guide-Filter-Hotels) > > [Sarova Whitesands Beach Resort & Spa](https://www.expedia.co.uk/Mombasa-Hotels-Sarova-Whitesands-Beach-Resort-Spa.h4016348.Hotel-Information) > > [Hotels in Orihuela Costa](https://www.expedia.co.uk/Orihuela-Costa-Orihuela-Hotels.0-n6048412-0.Travel-Guide-Filter-Hotels) > > [Hotels in Riccione](https://www.expedia.co.uk/Riccione-Hotels.d4880.Travel-Guide-Hotels) > > [Cheap Hotels in United States of America](https://www.expedia.co.uk/Destinations-In-United-States-Of-America-Budget-Hotels.0-0-d201-tBudgetHotels.Hotel-Filter-Destinations) > > [Bamburi Beach Hotel - All Inclusive](https://www.expedia.co.uk/Mombasa-Hotels-Bamburi-Beach-Hotel-All-Inclusive.h5957079.Hotel-Information) > > [Hotels in Khartoum](https://www.expedia.co.uk/Khartoum-Hotels.d1915.Travel-Guide-Hotels) > > [Hotels in Kassiopi](https://www.expedia.co.uk/Kassiopi-Hotels.d6051481.Travel-Guide-Hotels) > > [Metro Inns Falkirk](https://www.expedia.co.uk/Falkirk-Hotels-OYO-Metro-Inns-Falkirk.h22202528.Hotel-Information) ### Flights > [Flights from Luton (LTN) to Fiumicino (FCO)](https://www.expedia.co.uk/lp/flights/ltn/fco/london-to-rome) > > [Flights from Hounslow (LHR) to Guwahati (GAU)](https://www.expedia.co.uk/lp/flights/lhr/gau/london-to-guwahati) > > [Flights from Paisley (GLA) to Ezeiza (EZE)](https://www.expedia.co.uk/lp/flights/gla/eze/glasgow-to-buenos-aires) > > [Flights from Hua Hin (HHQ) to Sa Khu (HKT)](https://www.expedia.co.uk/lp/flights/hhq/hkt/hua-hin-to-phuket) > > [Flights from San Pedro Sula (SAP) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/sap/lhr/san-pedro-sula-to-london) ### Activities > [Things to do in Hisaronu](https://www.expedia.co.uk/Things-To-Do-In-Hisaronu.d6055697.Travel-Guide-Activities) > > [Things to do in Los Angeles](https://www.expedia.co.uk/Things-To-Do-In-Los-Angeles.d178280.Travel-Guide-Activities) ### Packages > [Eiger](https://www.expedia.co.uk/Eiger-Grindelwald.d6067837.Attraction) ### Holiday Rentals ### General ---