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Neptune Beach Resort

Photo gallery for Neptune Beach Resort

Featured image
On the beach, white sand, beach towels, snorkelling
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers

Overview of Neptune Beach Resort

Neptune Beach Resort

4 out of 5

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Bamburi Beach, Mombasa, 83125

Explore the area

  • Popular LocationBamburi Beach3 min walk
  • Popular LocationNguuni Nature Sanctuary5 min drive
  • Popular LocationLeisure Golf Club5 min drive
  • AirportMombasa (MBA-Moi Intl.)19 min drive

Choose dates to view prices

About this area

Mombasa

Located in Mombasa, Neptune Beach Resort is on the beach. Leisure Golf Club and Mamba Village are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sacred Mijikenda Kaya Forests and Bamburi Beach. Wild Waters and Shree Cutch Satsang Swaminarayan Temple are also worth visiting. With scuba diving, windsurfing and boat tours nearby, you'll find plenty of adventures in the water.

What's nearby

  • Bamburi Beach - 3 min walk
  • Haller Park - 5 min drive
  • Nguuni Nature Sanctuary - 5 min drive
  • Leisure Golf Club - 5 min drive
  • City Mall - 6 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 19 min drive

Restaurants

  • Kahama's Sports Bar - 12 min walk
  • Il Covo Bamburi - 14 min walk
  • Yul's - 16 min walk
  • Sea Haven - 19 min walk
  • Mtwapa Paradise - 5 min drive

About this property

Neptune Beach Resort

Waterfront hotel with an outdoor pool
At Neptune Beach Resort, hit the beach, dine on-site at On-site venue or enjoy a drink at one of the hotel's 3 bars/lounges. All 78 rooms provide in-room free WiFi, balconies and TVs. Room service, coffee makers and ceiling fans are among the other amenities available to guests.
Neptune Beach Resort offers 78 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include a shower and hairdryers. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM–9:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Nightclub
  • Outdoor pool
  • Snorkelling

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Swahili

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Shower

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Mini fridge

Outdoor space

  • Balcony

More

  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Neptune Beach Mombasa
Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach Resort All Inclusive Mombasa
Neptune Resort
Neptune Beach All Inclusive Mombasa
Neptune Beach Resort Mombasa
Neptune Beach Mombasa
Hotel Neptune Beach Resort Mombasa
Mombasa Neptune Beach Resort Hotel
Hotel Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach
Neptune Beach Resort Hotel
Neptune Beach Resort Mombasa
Neptune Beach Resort Hotel Mombasa

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 12 out of 52 reviews
5 - Excellent 23%
Rating 4 - Good. 25 out of 52 reviews
4 - Good 48%
Rating 3 - Okay. 10 out of 52 reviews
3 - Okay 19%
Rating 2 - Poor. 2 out of 52 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 52 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Stayed 7 nights in Aug 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune Beach
Enjoyable
Stayed 4 nights in Mar 2019

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
My stay was okay. I am a solo female, black Tra
Stayed 2 nights in Aug 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
Stayed 4 nights in Aug 2017

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Return Visit
Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Stayed 14 nights in May 2017