2 bars/lounges, 2 beach bars, swim-up bar, poolside bar
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Reviews of The Royal Sonesta San Juan

4 out of 5
The Royal Sonesta San Juan
5961 Isla Verde Avenue, Carolina

Reviews

8.8

Excellent

Rating 10 - Excellent. 1001 out of 1566 reviews" "
Rating 8 - Good. 294 out of 1566 reviews" "
Rating 6 - Okay. 124 out of 1566 reviews" "
Rating 4 - Poor. 69 out of 1566 reviews" "
Rating 2 - Terrible. 78 out of 1566 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chimere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property excellent service
Stayed 5 nights in May 2024
Response from The Royal Sonesta San Juan on 9 May 2024
Thank you for your feedback!

10/10 Excellent

Shanika

Travelled with partner
Liked: Amenities
Relaxing
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 9 May 2024
Thanks you for your review!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Royal Sonesta was a good experience. The only thing that was a bummer was that our bathroom had a small leak in the ceiling. Other than that, the stay and all the amenities were great, right on the beach.
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 8 May 2024
Thank you for your feedback. We are glad you enjoyed your stay and we will be addressing the leak issue.

6/10 Okay

Julian

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 8 May 2024
Thank you for your feedback.

10/10 Excellent

Nadiyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is awesome. The package with breakfast and cocktails is a plus. The pool and beach access is convenient and the privacy of the beach was also great. Definitely recommend.
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Greetings Nadiyra,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Yuramis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, cuando reserva con expedía leer bien porque te cobran un fee extra por Resord, encarece más el precio.
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Saludos Yumaris,Muchas gracias por su reseña y excelente puntuación. Esperamos volverla a ver pronto.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice property , everything in walking distance . Will definitely come back
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Greetings Michael,Thank you for your excellent review. We hope to have you back soon!

6/10 Okay

Daymarcus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. If you want a balcony with chairs choose poolside view. Regular balcony with ocean view offers no chairs to sit out on balcony.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Greetings Daymarcus,hank you for your feedback and review. We hope to see you back soon!

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love my stay
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 6 May 2024
Thank you for your feedback! We hope to see you back soon!

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 6 May 2024
Thank you for your feedback!

10/10 Excellent

JESUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to be back again soon.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 5 May 2024
Greetings Jesus,We hope you can be back sooner than later!

10/10 Excellent

Samantha L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing !!
Stayed 3 nights in Feb 2024
Response from The Royal Sonesta San Juan on 5 May 2024
Greetings Samantha,Thank you for your excellent stay. We hope to see you back soon!

8/10 Good

Shonda D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and clean. Very close to the beach which was great for others in my party. I liked the hot tub and spent most of my time there. It would have been great if there were self-laundry services, if not on the resort then nearby. We took advantage of the most fascinating and unfortunately dirty excursions on offer. There were some staff that were very helpful and kind and a few that were indifferent and couldn't be bothered. The food was very good and we went exploring and had a great meal at a restaurant not far from the hotel. It would be helpful if the amenities could be listed and where to find them. Didn't like having a room on the ground floor with people passing by and the ability to see in your room. We asked to change rooms and were told it could be done the next day. When the next day arrived, no one knew anything about the request. I originally requested a balcony room but not sure my definition and their idea of balcony meant the same. The resort is in a good location. We used Uber services which was great so didn't need to think about parking. The hotel sent a cute birthday cake for my daughter's birthday which was a very thoughtful gesture.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 5 May 2024
Greetings Shonda,Thank you for your excellent review and feedback! Happy belated birthday to your daughter! I hope she enjoyed the birthday cake.

10/10 Excellent

Malika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for vacation
Stayed 3 nights in Jun 2023
Response from The Royal Sonesta San Juan on 4 May 2024
Thank your for your feedback!

10/10 Excellent

Leida

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean the staff are really nice and polite
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 4 May 2024
Thank you for your review.

10/10 Excellent

Cynthia

Liked: Amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 4 May 2024
Thank you for your feedback!

6/10 Okay

April Daine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Your pools close at 9, food at restaurants expensive for what u pay 2 stay, n check in not friendly.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a relaxing 4-night stay. Quiet at night so we could recharge on sleep, pool area had a great vibe, and the beach was perfectly groomed and gorgeous. Would definitely come back!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Sebastian,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Sonesta is a beautiful resort right on the beach! The rooms are nice, the beds so comfortable but most of all, the customer service was awesome! They take good care of the vacationers! Love the place and will be back!
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Chris,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Lakieya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Lakieya,Thank you for your excellent review. We hope to see you back soon!

2/10 Terrible

Dagoberto

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad management mangers are not helpful
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 1 May 2024
Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta San Juan. We deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta San Juan.

10/10 Excellent

Anthony R

Travelled with partner
Staff is amazing!! Food on site is great and the property and room were clean and well kept. Well be back again.
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 30 Apr 2024
Greetings Anthony,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Jessica Y

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful! The house keepers were very helpful and clean very well!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 29 Apr 2024
Greetings Jessica,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 28 Apr 2024
Greetings Maura,Thank you for your review. We hope to see you back soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly, welcoming and professional staff.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 26 Apr 2024
Thank you for your review!

10/10 Excellent

Ignacio Martinez, Fond Du Lac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so very friendly and accommodating! It was my first time in Puerto Rico and I can't wait to come back next year. I will be definitely be booking with Sonesta again!
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 25 Apr 2024
Thank you for your review Ignacio! We are glad you had a great time with us and look forward to see you again!

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 25 Apr 2024
Thank you for your feedback!

10/10 Excellent

Virginia

Travelled with partner
Liked: Amenities, property conditions & facilities
The property was beautiful The furniture just slightly outdated Valet people over very fast and helpful Front desk did not accommodate And there was no late check out
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 22 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay at Sonesta! Would definitely be back, love the beach area and foos optiona around town.
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 22 Apr 2024
Thank you for your feedback! We look forward to see you back!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute, we arrived everyone was incredibly friendly and helpful. Nestor checked us in and guided us through our entire stay. He is incredibly knowledgeable and more than willing to Help make our trip the best it could be. The food and the drinks were great. The bed was incredibly comfortable and the ocean view is perfect. I highly recommend staying at the Royal Sonesta
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 Apr 2024
Greetings Heather!We're glad to hear you had a wonderful stay with us. Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

christie, ringgold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Highly recommend!!!
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 Apr 2024
Greetings Christie,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Veronica Grace

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Water way too cold
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 Apr 2024
Greetings Veronica,Thank you for your excellent review and feedback. We hope to have you back soon!

10/10 Excellent

Damarys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, my room was ocean view. Big room friendly staff. Hotel is less than 10 minutes from hotel. Valet pricey I wouldn’t rent a car. Uber is a great option. Also lots of restaurants in the area within walking distance . Would definitely return.
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 19 Apr 2024
Greetings Damarys,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Mary

Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly. We didn’t love wearing the wrist bands and the elevator was very slow. Overall, a solid, safe place to stay.
Stayed 2 nights in Apr 2024
Response from The Royal Sonesta San Juan on 16 Apr 2024
Greetings Mary,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Leeza

Stayed 1 night in Apr 2024
Response from The Royal Sonesta San Juan on 3 May 2024
Thank you for your review!

8/10 Good

Leslie Denise

Travelled with family
Liked: Staff & service, amenities
We had a double queen, ocean view room. The view was amazing and the room beautifully appointed. However, it had a damp smell and was cold at night. There were three of us in our room but we kept getting just two washcloths. We longed for a microwave and a laundry room to wash and dry our clothes---especially our swimsuits. The hotel should implement a guest portal to track incidentals instead of placing additional funds on hold once the required deposit amount is exceeded. Finally, more food options, please! Maybe blaze a trail and become PR's first true all-inclusive resort.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 12 Apr 2024
Greetings Leslie,Thank you for your excellent review and feedback. We're happy to hear you enjoyed the spectacular view from your room. Our apologies for the inconvenience with the A/C.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time Would highly recommend
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 12 Apr 2024
Greetings Jessica,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 12 Apr 2024
Greetings Claire,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Lorene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place we've stayed in a long time and we plan to come back. We dont usually go back to the same place because we like exploring new areas but we WILL return here. Every one of the staff we've met have been incredible, the pools and surrounding areas are beautiful and spotless. Easy access to the beach and restaurants, etc. Love love love!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 11 Apr 2024
Greetings Lorene,Thank you for your amazing words and review. We're looking forward to have you back soon!

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from The Royal Sonesta San Juan on 30 Apr 2024
Greetings,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.
Stayed 1 night in Apr 2024
Response from The Royal Sonesta San Juan on 11 Apr 2024
Greetings Rodrigo,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Noemio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 6 Apr 2024
Greetings Noemio,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 6 Apr 2024
Greetings Felicia,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Royal Sonesta San Juan on 29 Mar 2024
Thank you for your feedback!

10/10 Excellent

DAVID

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful , drinks a little weak but loves the place
Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 27 Mar 2024
Greetings David,Thank you for your excellent review. We hope to have you back soon!

10/10 Excellent

David Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Royal Sonesta San Juan on 27 Mar 2024
Greetings David,Thank you for your great review!

10/10 Excellent

Silvia Lynn

Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 16 Apr 2024
Greetings Silvia,Thank you for your amazing review. We hope to have you back soon!

10/10 Excellent

daniel j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent 4 night stay was excellent. The facilities are great but the real value of the hotel are its people. Friendly, helpful, and courteous at every station; the best of whom was William at the front door. The Sonesta, as well as Puerto Rico, couldn't have a better ambassador! I look forward to returning!
Stayed 4 nights in Mar 2024
Response from The Royal Sonesta San Juan on 21 Mar 2024
Greetings Daniel,Thank you for your excellent review. We're glad you had a great stay. We hope to see you back soon!

8/10 Good

Cynthia

Property is a little worn. Electronic door to room hallway was not working, which is a security issue. I had to have maintenance come in and repair the slider door to my patio, which would not open. Another another security issue if you had to get out that door.
Stayed 1 night in Mar 2024
Response from The Royal Sonesta San Juan on 27 Mar 2024
Greetings Cynthia,Thank you for you great review and feedback. I apologize for the inconveniences with the doors.