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Reviews of Luau Resort by Panhandle Getaways

3.5 out of 5
Luau Resort by Panhandle Getaways
5000 South Sandestin Boulevard, Miramar Beach, Miramar Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Melinda

Travelled with family
Property was okay.
Stayed 4 nights in Apr 2024
Response from PHG on 26 Apr 2024
Melinda, thank you so much for your valued feedback!

8/10 Good

Emily

Liked: Cleanliness
Disliked: Room comfort
Great resort, horrible bed.
Everything was great except the bed. It was horrible and our back and hips hurt the entire trip.
Stayed 5 nights in Aug 2023
Response from PHG on 31 Oct 2023
Emily, thank you so much for your valued feedback!

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Jul 2023
Response from PHG on 14 Aug 2023
Laura, thank you so much for your valued feedback!

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Limited access to amenities without additional cost and parking was difficult to find. Overall not a bad place though.
Stayed 3 nights in Jun 2023
Response from PHG on 6 Jun 2023
Miranda, thank you so much for your valued feedback!

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Loved space and layout of room, balcony with view was excellent. Disliked our first night without electricity in the master bedroom due to last tenant tripping the breaker. Also the rooms lack of cleanliness especially bathroom, it needs a full detail service - walls, shower tile, doors, lightswitches need cleaning. Caulking in bathtub was an amature job, not the quality that this room should have. The size of the TV in the bedroom is too small. Including at least first morning coffee would be a great added touch.
Stayed 4 nights in Sep 2022
Response from Panhandle Getaways on 21 Sept 2022
Thank you for the review! We appreciate your feedback and we'll share it with our team.

10/10 Excellent

Loucheiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from PHG on 11 Apr 2022
Loucheiz, thank you so much for your valued feedback!

6/10 Okay

Angela, Snellville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The overall resort was nice and relaxing. However, the actual condo unit we stayed in was not clean. It was a good unit as far as location. But we were very disappointed in regards to the lack of cleanliness. The floor was filthy, it was dusty, the bathroom was not clean. The owner of this unit should visit his cleaning staff.
Stayed 3 nights in Oct 2021
Response from PHG on 12 Oct 2021
Angela, thank you so much for your valued feedback! We are addressing your concerns.

10/10 Excellent

Tegina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful weekend
Stayed 3 nights in Sep 2021
Response from PHG on 22 Sept 2021
Tegina, thank you so much for your valued feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was convenient to the beach, shopping and great breakfast spots. The room was clean enough, but had a few minor repairs that could be made. The pool was great and parking was close by and felt quite safe!
Stayed 4 nights in Aug 2021
Response from PHG on 9 Aug 2021
Thank you so much for your valued feedback!

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2021
Response from PHG on 9 Aug 2021
Thank you so much for your valued feedback!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in May 2021
Response from PHG on 11 May 2021
Michael, thank you so much for your valued feedback!

10/10 Excellent

chett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view
Was great all around
Stayed 4 nights in Apr 2021
Response from PHG on 14 Apr 2021
Chett, thank you so much for your valued feedback!

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from PHG on 13 Apr 2021
Jose, thank you so much for your valued feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from PHG on 13 Apr 2021
Thank you so much for your valued feedback!

6/10 Okay

Iris, Tennessee

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My condo was very dusty. Other than that it’s comfortable
Stayed 4 nights in Aug 2020
Response from PHG on 2 Sept 2020
Iris, thank you so much for your valued feedback! We are addressing your concerns, but are pleased you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Destin
The stay was excellent. The bathtub was dirty when we checked in, but we washed it and enjoyed the rest of our stay.
Stayed 6 nights in Aug 2020
Response from PHG on 25 Aug 2020
Thank you so much for your valued feedback!

10/10 Excellent

Charles B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanddestin Condo
Great place to stay. Very clean the only thing is if you book through Hotels.com they don't tell you about a $259 additional fee on the front end. Would have been nice to know that before booking. Otherwise the place is in a great location to the Sandestin area.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY WAS GOOD THE ONLY PROBLEM WAS THE VIEW TO THE OCEAN WAS LIMITED WITH OTHER BUILDINGS
Stayed 5 nights in Jul 2019
Response from PHG on 1 Aug 2019
Thank you so much for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience with Panhandle Getaways was great. Our trip was a last minute booking and the representatives helped us through the reservation process without any problem. The Luau Resort property was gorgeous and our views were amazing. It was a great trip and hopefully we can go again in the near future.
Stayed 3 nights in Jun 2019
Response from PHG on 2 Jul 2019
Thank you so much for your feedback! We look forward to your return!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our condo had not nearly enough cookware and silverware.
Stayed 5 nights in May 2019
Response from PHG on 13 Jun 2019
Thank you so much for your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2018
Response from The Panhandle Getaways Team on 15 Aug 2018
Thank you! Smiles, The Panhandle Getaways Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017
Thank you very much for taking the time to submit a review!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth it.
Checking in took almost 2 hours and the codes did not work. Elevators were slow and no one answered the phones at any of the restaurants, shops, etc. large resort but slow or no response for services. The room was way overpriced for size.
Stayed 3 nights in May 2017