Minnehaha Falls

I arrived at 1555 to check in and was told my room wouldn’t be ready for another 30-45 minutes. I was incredibly disappointed. Also, no apology given, no explanation, just your room isn’t ready! If it was 1400 or something I’d understand, but to arrive right at check-in time and not be able to get your room is not good. Also, while we waited we decided to go to the restaurant. We sat about 8 minutes and no one came to take our orders nor introduce themselves. Severs and the hostess walked by several times. We decided to leave! It was such a bad experience and I will never return to the hotel nor their restaurant!