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Reviews of InterContinental Saint Paul Riverfront, an IHG Hotel

4 out of 5
InterContinental Saint Paul Riverfront, an IHG Hotel
11 Kellogg Blvd E, St. Paul, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Julia M on 8 May 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

2/10 Terrible

Leticia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures are.misleading to a decent property theres nomention to only use their valet parking cause the area is unsafe and with human feces, broken glass and pee. We didnt care loosing the money we paid foe 2 nights we left as soon as seeing how smal and damaged the room was. Thare was no way we could sleep with the wind noise
Stayed 2 nights in May 2024
Response from Julia M on 8 May 2024
Thank you for your review from your stay. We do apologize that you had this experience. Unfortunately the parking area you described is a separate location from ours but we will bring your concerns up with the City so they can adress this.

2/10 Terrible

David

Disliked: Staff & service
I called ahead of time to inform the hotel that the person would only have their ID on them. They didn’t have a credit card on them. I informed them they could use my card on file with the booking for any incidentals. They said it would be ok. I cannot comment the current status of the property or the area simply because I was just trying g to provide a safe place for the night for the person checking in for one night. I understand the hotel has a policy. But when I’m informed that the individual checking in would be able to check in with just their ID I was under the impression that things would be ok. The hotel night manager explained that all their employees are aware of the check in policies and that a card would be necessary. The employee I spoke with obviously was not aware and needs further training or should be relieved of his position. So this is the reason for making this review. Don’t inform the person who booked the reservation for someone else who was only seeking refuge for the night and would be gone the following morning.
Stayed 1 night in May 2024
Response from Kim B on 3 May 2024
We are so sorry to hear about the unfortunate circumstance. It is true that our hotel policy requires all of our guests to provide a card for incidentals. Being that this reservation was booked under a third party, we do require a physical card present upon check in for incidentals. We truly apologize that you were misinformed of this policy.

8/10 Good

Jesus

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Julia M on 26 Apr 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

10/10 Excellent

LEAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very pleasant staff! Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Julia M on 23 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excellent

Christine, Saint Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, close to Excel and other local establishments. Staff very friendly!
Stayed 1 night in Apr 2024
Response from Kim B on 22 Apr 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

4/10 Poor

Kyle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have always had good luck with this chain in other places, but this place is nothing like them. The parking facility was full of trash, urine in the elevators and stairways, and although signs pointed to the hotel those entrances were locked. The lobby was more normal but the elevator was the smallest I have ever seen at a hotel . They said they were in the process of enhancing them , but there was a long wait to get on them to go up and they stopped at every floor on the way down. Lots of guests complaining. The room itself was dingy and we were not able to get the temperature in the room down even if we set the temp to 60. It was a hot box. The view of the river was great but the rest was just way off from expectations. The staff did the best they could to keep things going but were overwhelmed by the situation. A lot of work to do before I would choose this hotel again.
Stayed 1 night in Apr 2024
Response from Kim B on 22 Apr 2024
Thank you for your feedback. We are disappointed to know that you did not enjoy your stay here. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel staff, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Kim B on 18 Apr 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Mindi

Stayed 4 nights in Mar 2024
Response from Julia M on 11 Apr 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

8/10 Good

Dawn, Akeley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Julia M on 11 Apr 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great service and all around good experience!
Stayed 2 nights in Apr 2024
Response from Kim B on 7 Apr 2024
Thank you for your great feedback. We are glad you enjoyed your stay! We look forward to welcoming you again for future visits.

6/10 Okay

Jamie

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Room smelled of smoke. Windows broken. Food pricy. Elevators not working well. A sunken mattress.
Stayed 1 night in Apr 2024
Response from Robbie on 7 Apr 2024
We are sorry to hear of your poor experience while here with us, we truly wish we could have delivered a better experience while you were here with us, and look forward to using your much appreciated feedback to continue to improve in the future.

6/10 Okay

Cheyenne

Business traveller
Liked: Staff & service
We booked two rooms and one rooms air conditioning wasn't working. They were moved to a new room where the shower showed evidence of no proper cleaning. The walls are paper thin and you can hear everything the person next door is doing which made it inconvenient for sleeping purposes. The curtains in all rooms were quite dirty and dusty.
Stayed 3 nights in Apr 2024
Response from Julia M on 11 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
severe water damage in our room
Stayed 3 nights in Mar 2024
Response from Julia M on 5 Apr 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. The room carpet wasn't fresh. It smelled like feet. And they should offer complimentary breakfast for guest especially if they don't have simple accommodations like free parking.
Stayed 1 night in Mar 2024
Response from Julia M on 5 Apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excellent

Elisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ended up with a bill on my account from the hotel bar that they quickly removed after check out. Valet parking was easy, friendly and fast. Rooms are not the quietest, can hear adjoining rooms and it didn't appear that there is a fan in the room to help block out neighbors.
Stayed 1 night in Mar 2024
Response from Julia M on 5 Apr 2024
Thank you for your review from your stay. We are so glad that you enjoyed your stay and that our staff was able to assist you with all your needs. We hope to see you back again soon!

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located with an easy walk to the Xcel center, they were ready and prepared for a couple events located there that day... They were able to get us checked in early to our room so we didn't have to wait until after the Wild game we went to. Valet parking made things seamless and easy!
Stayed 1 night in Mar 2024
Response from Julia M on 27 Mar 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Robbie on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback. Hope to see you again in the future.

10/10 Excellent

Timothy Michael

Travelled with group
Liked: Staff & service, property conditions & facilities
Loved the location and view
Stayed 1 night in Mar 2024
Response from Julia M on 27 Mar 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

4/10 Poor

Natosha

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Julia M on 27 Mar 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel's highlight was definitely the staff. The room was really small and the "priority" floor our room was on (18) was seriously nothing special. Parking was a very short walk to the hotel in a parking ramp nearby. I was disappointed at the cost as well - too high for what we got. An event we were attending was held at the hotel, so that's why we stayed there - will probably skip this location the next time we're in the area.
Stayed 1 night in Mar 2024
Response from Julia M on 27 Mar 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
room never got serviced march 8th. they never dropped extra towell after asking for one. coffee was not restocked.
Stayed 2 nights in Mar 2024
Response from Julia M on 10 Mar 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

4/10 Poor

Sam

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Kim B on 3 Mar 2024
Thank you for your feedback. We apologize your stay was not as great here. We hope you give us another chance for future visits. Thank you for visiting.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Julia M on 29 Feb 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

8/10 Good

JANETTE

Stayed 1 night in Feb 2024
Response from Julia M on 27 Mar 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

8/10 Good

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service and the room was nice. Could have been more quiet at night.
Stayed 17 nights in Feb 2024
Response from Julia M on 22 Feb 2024
Thank you for your review from your stay! We are happy you enjoyed your overall time with us. We hope to see you back in the future

2/10 Terrible

Tristan

Stayed 3 nights in Feb 2024
Response from Julia M on 27 Mar 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing! Will be staying there again hands down! We felt famous!
Stayed 1 night in Feb 2024
Response from Julia M on 19 Feb 2024
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities.

10/10 Excellent

marcia, churdan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to attend the Madonna concert in St. Paul. The staff was super friendly and everything was perfect.
Stayed 1 night in Feb 2024
Response from Julia M on 17 Feb 2024
Thank you for your review from your stay with us! We are glad that you enjoyed our central location in downtown and the staff were able to make your stay perfect! We hope to welcome you back again soon!

2/10 Terrible

Georgina, Shakopee

Ridiculous on sight parking cost, shabby cosmetic look in hallways only 2 of the 2 elevators working during a busy event with only 6 persons able to take elevators at a time
Stayed 1 night in Feb 2024
Response from Julia M on 11 Feb 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fine mix of high onsite and easily walkable amenities was great!
Stayed 2 nights in Dec 2023
Response from Julia M on 6 Feb 2024
Thank you for choosing the Intercontinental St. Paul as your hotel of choice during your last visit to Saint Paul. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We hope to see you back again soon!

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit of elevator issues and could use some things updated.
Stayed 7 nights in Jan 2024
Response from Julia M on 11 Feb 2024
Thank you for your review! We apologize if our elevator upgrade was inconvenient for you. We do look forward to these being completed soon. We hope to welcome you back to improve your stay,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, elevator Mx was a small issue.
Great location. We stayed in Feb but the weather was warm and the rooms had too much heat being pumped in. The maintenance folks had to unlock the window vents to let cool air in so we didn’t sweat each night. Elevator maintenance was also being done so there were lines to get to your floor at peak use times. Other than those issues, our stay was great and the hotel customer service was friendly. Very convenient to downtown activities too.
Stayed 4 nights in Jan 2024
Response from Julia M on 6 Feb 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
Elevator situation not good.
Stayed 1 night in Feb 2024
Response from Julia M on 6 Feb 2024
Thank you for taking the time to write a review of your recent stay. We are hoping to get the elevators all up and running as soon as we can but we are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Dorthy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Julia M on 6 Feb 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

10/10 Excellent

Tiffiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely enjoy staying here. It's our second time and it's still very nice, but food is super expensive here.
Stayed 1 night in Feb 2024
Response from Julia M on 6 Feb 2024
Thank you for taking the time to review our hotel the Intercontinental St. Paul. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us again!

10/10 Excellent

Michele

Stayed 1 night in Jan 2024
Response from Julia M on 30 Jan 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

6/10 Okay

Konstance

Liked: Cleanliness, staff & service
This was a nice place but the mattress was not comfortable and there was no chair or table to sit at in the room.
Stayed 2 nights in Jan 2024
Response from Julia M on 28 Jan 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than accommodating. Clean rooms. Overall 10/10 stay.
Stayed 1 night in Dec 2023
Response from Julia M on 28 Jan 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Ty

Stayed 1 night in Jan 2024
Response from Julia M on 28 Jan 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Bright

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Julia M on 13 Jan 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

10/10 Excellent

Luis

Travelled with family
Liked: Amenities
Stayed 11 nights in Dec 2023
Response from Julia M on 13 Jan 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the futur

2/10 Terrible

Katessia

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Julia M on 13 Jan 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Dec 2023
Response from Julia M on 6 Jan 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excellent

Shatae

Travelled with partner
Liked: Cleanliness, staff & service
Need microwaves for guests.
Stayed 1 night in Dec 2023
Response from Julia M on 13 Jan 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023
Response from Kim B on 21 Jan 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Julia M on 11 Feb 2024
Thank you for your review from your stay. We are glad that you had a wonderful stay with us. We hope to see you back on your next visit to Saint Paul!

2/10 Terrible

Darin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Restaurant closed at 9:45 - should have been open until 10, bar, closed at 9:55 should have been open until 11. Poor Service!
Stayed 1 night in Dec 2023
Response from Julia M on 19 Dec 2023
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intercontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

8/10 Good

Timothy Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Response from Julia M on 17 Feb 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julia M on 19 Dec 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.