Upon arrival we were told that the hot tub was down, they would call the next day to get someone to fix it, it was never fixed during the stay, the GM gave points to our IHG account for inconvenience, when we arrived to our room we noticed that the bed was small and realized that it was a queen and not a king that we payed for, contacted the GM about this and his statement was that the REGULAR GUEST comes first before 3rd party reservations. This should not be a acceptable response provided to any guest, and they were sold out so it was nothing he could do, we could just check out without penalty, we had an event to get to so we stayed and looked to figure it out later, on this stay we were placed in a handicap room, and our main door had to constantly be jiggled and worked on by my son otherwise you could just push the door open and walk in, ice machine in the fridge did not work so the staff had to bring up ice from the employee break room. I have stayed at plenty of Candlewood Suites over the years but I have never had a manager insinuate that my money was not good enough because I booked through a 3rd party, also when I asked a employee what the price difference was between a king and queen room was he said between 12.00 - 15.00 bucks per day, I told him why I inquired about that and his response was oh its not that much no big deal. What a great group of people working at this establishment.