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The room ordered on line was not the room we were assigned. Plumbing of bathroom sink amateurish, and size of bed smaller than the queen requested. The room itself was small and crowded. Not worth the price paid.
My second stay here, and definitely not my last.
I can't sleep well unless the room is dark, and these are the best blackout shades I've ever found in a hotel room! Despite being close to the 494 Freeway, the room is absolutely quiet. The bed is very comfortable. The restaurant serves breakfast and dinner, and has excellent hamburgers. It's convenient to the freeway, and close to gas stations and a Perkins restaurant about a mile south. I think I've found my go-to hotel for my Minneapolis stays.
Great location around the airport. Extremely clean property, and I am surprised by their indoor pool. The room I got has plenty of space for two people and is comfortable to stay.
Check in was easy. Price was good and room was large, clean and quiet. Very comfortable bed and pillows. Shuttle to the airport was easy to schedule and on time. Great Thai restaurant was right down the street and easy to walk to. Highly recommend.
This may be my new go-to hotel when I visit Minneapolis. As a senior, solo woman traveler, I feel safe in this part of Richfield.
It's easy on/off 494 at Lyndale.
The restaurant is open during breakfast and dinner, and has EXCELLENT hamburgers.
It has a small but usable pool and a Jacuzzi.
It's convenient to several gas stations (when you have to gas up before returning your rental car).
It's about a mile from the nearest Perkins, Cub supermarket, and Holiday gas station/convenience store.
They should mention (in their list of amenities) that they DO have microwaves and small refrigerators in the rooms.
They have washers and dryers on the ground floor. The only weird part is that they only take credit cards.
The beds are more comfortable than mine at home (plus I don't have to fight for blankets with my husband or the cats)..
The front desk staff was so kind and friendly and the room was very comfortable! I really enjoyed my stay.
Brenna
Stayed 7 nights in Aug 2023
Response from TD on 8 Sept 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us and we hope to see you again in the future!
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us and we hope to see you again in the future!
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us and we hope to see you again in the future!
8/10 Good
John
3 Sept 2023
Liked: Cleanliness, staff & service
John
Stayed 2 nights in Sep 2023
Response from TD on 8 Sept 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We hope to see you next time your in town. Let us know what else we can improve on to get that 5 out of 5 score. Until next time!
I stay at hotels all over the country. The front desk lady, Esther, has amazing customer service and made things that much better at check in and requesting new key cards, extending the stay, etc. Hotel and room are clean, comfortable, and great value. Will definitely be back!
Jarrod
Stayed 10 nights in Aug 2023
Response from TD on 8 Sept 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wonderful stay with us. I relayed your kind compliments to Esther and she was happy to read them. We hope to see you again in the future!
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive good or bad as it helps us better serve our guests. We hope to see you again when your travels bring you back to the area.
Thank you for taking the time to provide us feedback we appreciate all the feedback we receive good or bad as it helps us better serve our guests. We hope to see you again when your travels bring you back in the area.
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear we were convenient for you. We hope you choose to stay with us again and please feel free to tell us what else we can improve on to get that 5 out of 5 review from you. Until next time!
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We hope to see you again in the future!
6/10 Okay
Kawthar
14 Aug 2023
Disliked: Staff & service
Meh
Kawthar
Stayed 5 nights in Aug 2023
Response from TD on 8 Sept 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. I'm sorry to hear you had a meh experience at our hotel. I have brought this up to our GM and housekeeping manager and I am truly sorry your experience was not an exceptional experience. We hope you can give us another chance so we can you show you your last stay was an exception.
Nice and clean. Only thing the Curtains were not black out.
Nicole
Stayed 1 night in Jul 2023
Response from TD on 8 Sept 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. I'm sorry to hear your room didnt have blackout curtains. I have spoken with our Maintenance manager and we have checked all our rooms to make sure they have blackout curtains and made sure they work. We hope to see you in the future so we can give you a room with blackout curtains.
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We hope to see you again in the future!
My stay for first two days was good. Saturday and Sunday our room was refreshed. Monday and Tuesday our room was not refreshed, the lines were not changed, we did not get clean towels. We did not have a sign on the door,we did not have any sign in our room. To indicate that they cannot enter the room. I hope in the future service will be better.
Randy
Stayed 5 nights in Jul 2023
Response from TD on 8 Sept 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. I'm sorry to hear our housekeeping didn't refresh your room. I have spoken to our Housekeeping manager and general manager about this situation, so in the future this should not happen again. We hope you choose to stay with us again so we can show you how our housekeeping has improved.
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We hope to see you again in the future!
Room was very clean. Front desk staff was very friendly. This was my second time staying here and would definitely stay here again.
Laura
Stayed 1 night in Jul 2023
Response from TD on 17 Aug 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. I have relayed this to my front desk team, we are happy to hear your kind review and hope to see you again in the future!
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a good stay with us. The next time your in let us know what we can do to get that 10 out of 10, thank you and have a good day!
6/10 Okay
Jeanne
18 Jul 2023
Jeanne
Stayed 1 night in Jul 2023
Response from TD on 29 Jul 2023
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. I'm sorry to hear you didnt enjoy your stay. We try very hard to please all our guests as best as possible. I am truly sorry we missed the ball during your stay. I hope you choose to stay with us again so we can show you your last stay was an exception. Hope you have a wonderful day.