Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Nicest staff and beautiful room

Posted 26-Jun-2016
Pros: Room and breakfast. It had the waffle maker which was nice.
The staff here were the nicest hotel staff I've come across in a long time. I typically travel 2-3 times a year, and hands down the staff here were the best I've encountered in the last 5 years. The view from the room was amazing. Right on the riverwalk. That meant it was close to everything we wanted and we felt comfortable walking around at night. I took pictures at midnight, and the pictures I got close to the hotel were amazing. Not only in a good section of town, but I felt no safety issues in the neighborhood it was in.
5out of 5
by A verified traveller from Indiana

Posted 09-May-2016
The front desk staff were great!!! So helpful and answered all questions asked!!
5out of 5
by Yoshito

This traveller left a rating score only Posted 26-Apr-2016 on Hotels
3out of 5
by steve from plainfield IL

rude staff

Posted 22-Apr-2016 on Hotels
Would have had a great stay, only after booking my room through hotels.com the hotel also charged my card for the stay as well. After calling a few days later they refunded the extra charge (as rudely as they could). And now a week later I still have not seen the refund for the extra charge, and still have the 200$ hold on my card for damages that hasent come off.
5out of 5
by Shirley from Greenville

Posted 22-Apr-2016 on Hotels
Breakfast was sensational!
5out of 5
by Debra

Posted 22-Apr-2016 on Hotels
We saw a performance at the Riverside. We were able to walk to the theater from the hotel. And having the hotel on the Riverwalk was an unexpected bonus. We'll definitely stay here again.
5out of 5
by A verified traveller

Family get fogether

Posted 21-Apr-2016 on Hotels
very good breakfast buffet
5out of 5
by Amanda from Chicago

Couples weekend getaway

Posted 18-Apr-2016 on Hotels
Stayed in a suite with another couple, it was a great room 2 bedrooms, 2 bathrooms and a great kichenette! Breakfast was okay. Staff was helpful and friendly.
5out of 5
by Laven from Superior, WI

Perfect getaway

Posted 15-Apr-2016 on Hotels
It was awesome, the service we great the rooms are HUGE and the floor to ceiling windows with high ceilings are amazing, great variety for breakfast, a mall a block away, room service, tons of shopping and food!!
4out of 5
by A verified traveller from Wisconsin

Loved the location

Posted 14-Apr-2016
Loved the location. Walking distance from shopping and food as well as several event locations. The hotel staff was very helpful and nice. The bed was comfy. Room could have used a larger tv. For those who like windows... the floor to ceiling windiws were amazing! Would definitely stay there again!