Indoor spa tub

Reviews of Best Western Plus Milwaukee Airport Hotel & Conference Ctr

3 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 433 out of 1279 reviews" "
Rating 8 - Good. 335 out of 1279 reviews" "
Rating 6 - Okay. 230 out of 1279 reviews" "
Rating 4 - Poor. 152 out of 1279 reviews" "
Rating 2 - Terrible. 129 out of 1279 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! Close to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is amazing! Staff was very friendly and helpful. Free shuttle was great.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is due for an update. The mattresses have a sag in them they are so worn. The free breakfast experience was a joke! It is located in a run down area of the hotel, freezing cold. When we arrived there were no plates out, no cups, only coffee for a drink, only 2 cereals out, spilled sticky stuff on floor. My daughter and I went back to our room and brought our own food back. The second day we tried to go there was milk out but no cereal, yogurt spilled on floor not attended to, no attendee around...the most bizarre experience. They have filtered water stations around the hotel, but all the jugs were empty. The fan in our room made such a terrible noise that we had to shut the whole until off to sleep. The toilet overflowed the first morning. The one positive is that they were very responsive to sending someone to our room after the toilet overflowed and were able to fix it we didn't have to change rooms, which might have been better...
Stayed 3 nights in Mar 2024

4/10 Poor

Bradley

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Got a room here mainly for the hot breakfast. Got in really late thanks to delayed flights. Go down for breakfast in the morning and all they have out is eggs amd cold toast! I would never go back to this best western
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for a night but staff was friendly and the room was clean and comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Gregory

Travelled with partner
Bags of trash by waste receptacles My guess, short staffed. Room was very comfortable. Restaurant was 'Temporarily' Closed.
Stayed 1 night in Mar 2024

10/10 Excellent

SHANTELL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice host
Stayed 1 night in Mar 2024

4/10 Poor

TIMOTHY, Sheboygan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to park and get a shuttle to the airport, but the first shuttle is full, giving Ursula only 45 minutes to check bags and clear security at the airport..
Stayed 1 night in Mar 2024

6/10 Okay

Laurel

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Kathy

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel is close to the airport.
Stayed 1 night in Mar 2024
Response from Brandon Rocha on 7 Mar 2024
Lori,Im glad you had a 5/5 experience, I hope to see you again!

4/10 Poor

Jacqueline

Business traveller, Travelled with partner
Disliked: Amenities
Worst hotel stay I’ve ever had! We had to call to the front desk twice to try and have something done about the noise, guests were propping their doors open to talk to each other and had children running around the halls after 1 am, it was so unbelievably rude. Noise control clearly isn’t a priority and guests treat the hotel like it’s their own place to party on a Saturday night.
Stayed 1 night in Mar 2024
Response from Brandon Rocha on 7 Mar 2024
Jacqueline,Thank you for taking the time to provide us with some feedback regarding the overall experience. I am saddened that other guests impacted your experience with us. I will be working with my front office team to brain storm ways of addressing guests who are impacting out other guest's experience within the hotel.

6/10 Okay

Shedika

Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you valued guest for the feedback, what would have made the experience a 5/5?

2/10 Terrible

Brandon

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst breakfast at a Best Western ever. This actually was the worst breakfast options we’ve ever had at any hotels. Stay at a lot of best westerns, and this was far from up to standards. Limited options, multiple bins, and racks that were completely empty every morning for breakfast. Breakfast was never on time and one day nonexistent due to no staffing. The hotel is very loud. We could hear everything neighbors were saying, and anyone in the hallway. It sounded like they were in our room. Elevator is broke as well. With all of our issues best western to their credit did offer a full refund. However, they then charged us $180 which was a pain to get reimbursed again.
Stayed 3 nights in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Brandon,Thank you for taking the time to provide us with some feedback of the overall experience. What you mentioned is not the standard we are trying to build at BWP Milwaukee. we as leadership are working with precision to ensure we turn around the areas that greatly impact the experience! Brandon RochaFront Office Manager

4/10 Poor

Terry, Marshfield

Travelled with family
Disliked: Property conditions & facilities
Our stay at the hotel was very disappointing. Upon checking in we were not informed the elevators to our second floor room were not working. There were in fact no elevators that worked, and it appeared they have not been working for quite awhile. Due to this, we had to lug our luggage up and down the steps ourselves. The room was very noisy with people yelling and jumping until at least 3:00 a.m. We had an early flight, so we were unable to get any sleep. Carpeting in the hallways and rooms does not look clean, and needs replacing. Parking at the facility was good and convent. Van transportation to and from was very good!
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Terry, Thank you for taking the time to tell me about your overall experience you had with us. If I were in your shoes, I would feel the same way if not worse since I work in hospitality for a long time. Your concerns will not go unnoticed or addressed. We are working with precision to ensure we turn your concerns are resolved so other guests aren't impacted.Brandon RochaFront Office Manager

6/10 Okay

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very close to airport. Desk staff was extremely helpful and friendly when i had to cancel one of my two room's which came up unexpectedly. Beds were not the most comfortable.
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Lori,Thank you for taking the time and providing us with some feedback of the overall experience you had with us. I'm saddened to hear it that the beds weren't the most comfortable. I will be addressing this with the housekeeping manager in hopes of finding out what brand of beds we have. This will help facilitate us buying these beds. I am glad the front desk staff was able to help you with your cancellation concern while being very friendly.Brandon RochaFront office manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you!

6/10 Okay

Cheryne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in took half hour. The desk person was so slow. Our room didn't get serviced one day that i asked them too. So that evening when i saw it wasn't serviced i went to desk for new towels. What i got was 4 washcloths, 5 hand towels, 4 bath mats, NO BATH TOWELS that i needed. Our trash cans were full. The key cards didn't work well. Terrible service.
Stayed 4 nights in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Cheryne,Thank you for taking the time and providing us some feedback of the overall service and experience. We provided you. I'm very disappointed that we dropped the ball on multiple levels. I will be working with the leadership within the departments that impacted your experience in hopes to create a plan of action that will help us become a better hotel, if we ever get the chance in hosting you again, I would love to offer you a complimentary upgrade. I appreciate you bringing these concerns up to me, we will become a better hotel because of you!Brandon RochaFront office manager

4/10 Poor

cynthia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was disappointed the restaurant was closed. Wished I was notified. But became very annoyed when the elevator was out of service. I understand how this happens however felt it should of been disclosed to me before I stood there with 4 heavy bags having to make two trips up! Felt I should have been given option of first floor if I chose. Poor customer communication and service. This hotel has become very challenging as far as amenities I think I’m going to have and when not it seems as if no one cares. Think I will try a different hotel next time.
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Cynthia,Thank you for taking the time to provide us with some feedback of the overall experience you had with us. Overall what you experience at our hotel it's not the standard. We are trying to build and maintain. While there are some things you mentioned that are out of our control as a staff, the customer service side of the situations are definitely things. The staff can always control. I hope you take this response into consideration when booking again. I will be working with my front office team to address the concerns you mentioned there are controllable. If we ever get the honor hosting you again, I would love to offer you a complementary upgrade!Brandon Rocha Front office manager

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Guy running breakfast room had an attitude, like he didnt want to be there, have had breakfast on weekends, always great , but first time on week day, wasnt very good, not many choices as weekend, and what did get was either out or getting old, not sure is guy running it his fault or not
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for taking the time to provide us some feedback of the overall experience you had with us at the hotel. I'm disappointed how you were received at breakfast this is not the standard. We are trying to build here at the hotel. We are working with precision to ensure your concerns are addressed, your feedback will certainly help us become a better running hotel. if you are ever back in town and we have the honor in hosting you, I would love to offer you a complementary upgrade into one of our spacious suites.Brandon RochaFront office manager

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Lisa,Thank you for taking the time to providing us with some feedback of the overall experience you had with us. What would've made your experience a five out of five, we are always trying to become a better hotel! I hope to see you again sometime soon.Brandon RochaFrom office manager

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness
Pool area was very dirty, pizza boxes everywhere. Garbage not taken out. Kids running around yelling in the hallways
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for taking the time in providing us with feedback of the overall experience you had with us at the hotel. As someone who is part of leadership, I am disappointed that the poor area was dirty. I know how critical the pool area is for our guest, and it is unfortunate that it wasn't clean enough for you to enjoy. While it is hard to control, other guest and noises, I will be working with our front desk department in hopes to create a plan of action to address, unsupervised children who are very noisy. If we ever get the honor of hosting you again, I would love to offer you a complementary suite upgrade!Brandon RochaFront office manager

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were nice. Room was freezing cold
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Renee,Thank you for taking the time and providing us with feedback of the overall experience you had with us at the hotel. By any chance did you bring up the temperature of your room with the front desk? I'm sure they would have been willing to send our engineer to help you with the temperature in your room.

6/10 Okay

Kati, Eau Claire

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Hotel is fine if you can get it for cheap. The wing we were in is clearly the old smoking side as the halls still have that stale smoke smell. Beds fine, pillows terrible. The included “breakfast buffet” was a joke. We went at 8AM on a Friday morning and there were 3 pieces of stale bread, one ugly looking bagel, no juice whatsoever at the “juice bar,” the waffle make laid broken in pieces on the counter. There were some non-egg-like scrambled eggs and some sausage, both clearly been sitting for hours. Coffee wasn’t even good. But I got the room for $60 so it served its purpose as a place to sleep.
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Kati,Thank you for taking some time to provide us some feedback of the overall experience you had with us at the hotel. What you described is not the level of service or the standard we are trying to build here at our hotel. I will be using all of your feedback to create plans of action, in hopes that other guest ever gets impacted the way you did. If we ever have the opportunity to host you again, I would love to offer you a complementary upgrade to one of our spacious suites.Brandon RochaFront office manager

10/10 Excellent

Trisha

Stayed 1 night in Feb 2024

2/10 Terrible

Valerie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Valerie,Thank you for taking the time to provide us feedback. I am disappointed that we were able to provide a one out of five overall experience. What would have made the experience a lot better?Brandon RochaFront office manager

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

6/10 Okay

Bob

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom floor was sticky and felt dirty to walk on with bare feet. There was a stain on one of the bed sheets like someone wet the bed and the sheets were not changed ore the stain was never removed when washed either way. Not acceptable.
Stayed 1 night in Jan 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for providing us with some feedback up the overall experience you had with us at the hotel. The level of experience is not the standard. We are trying to establish here at the hotel. I will be working with the housekeeping manager in order to create a plan of action. If . Your feedback is valued and appreciated.!Brandon RochaFront office manager

2/10 Terrible

Sarah, Slinger

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
See prior response...

2/10 Terrible

Sarah, Slinger

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter woke up with bed bug bites on her face, the elevator was broken, and the pool area was dirty
Stayed 1 night in Feb 2024
Response from Brando Rocha on 7 Mar 2024
Sarah,The level of cleanliness you experienced is not the standard. We are trying to build here at the hotel. I will be working with the housekeeping manager to create a plan of action that will ensure this does not ever happen to any other guest again. without you reporting this, it would go unnoticed and unattended to. Your feedback is valued and appreciated.

2/10 Terrible

Elida

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was so dirty, I had to clean the room. I also found mouse traps in the room which is disgusting!
Stayed 3 nights in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Elida,Thank you for providing us some feedback of the overall experience you had with us at the hotel. The level of cleanliness, you experiences not the standard. We are trying to build here at the hotel. I will be working with the housekeeping manager to create a plan of action in order , ensure no other guest impacted in such a way. If we ever get the honor and hosting you again, I would love to offer you a complementary upgrade into one of our spacious suites.Brandon RochaFront office manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool and breakfast were outstanding, especially considering the inexpensive price!
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for providing us some feedback of the overall experience! I'm glad you had a good time. I hope to see you sometime soon again!

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, accommodation. Within walking distance from the airport if necessary. Smelled like Burger King. Shower was lukewarm. Cold water was quite cold.
Stayed 1 night in Feb 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for providing some feedback of the overall experience he had with us at the hotel. I'm sorry that the hotel didn't smell too appealing to you, I will be addressing this with our housekeeping staff in hopes we can address your concerns. Overall, I'm happy to hear you left satisfied!

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024

4/10 Poor

Nancy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Shower didn’t work. Heater didn’t work. No food during breakfast. That’s all I can say.
Stayed 1 night in Jan 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for providing feedback of the overall experience you had with us at the hotel. I'm disappointed that we weren't able to provide you with an exceptional overall experience. I will be working with all department heads in order to create a plan of action that will help facilitate exceptional experiences for our hotel guests. If we ever get the honor hosting you again, I would love to offer you a complimentary upgrade into one of our spacious suites.!Brandon RochaFront Office manager

10/10 Excellent

CHRIS

Stayed 1 night in Jan 2024

8/10 Good

Gino

Liked: Staff & service
Good price and was convenient
Stayed 1 night in Jan 2024
Response from -Vanessa. on 6 Feb 2024
Gino, thank you for taking the time to complete the survey, we appreciate your feedback and hope to see you again! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

8/10 Good

RAUL, Hales Corners

Stayed 1 night in Jan 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for providing us with some feedback of the overall experience you had with us at the hotel! I'm glad you left satisfied! I hope to see you sometime soon again!

10/10 Excellent

Juan

It was nice clean
Stayed 2 nights in Jan 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you!

8/10 Good

Dawn

Business traveller
The breakfast was awful. All food was cold and bacon burnt. No lids fit the coffee cups and one banana that was rotten. The staff were very friendly and helpful!
Stayed 1 night in Jan 2024
Response from Brandon Rocha on 7 Mar 2024
Thank you for providing us with some feedback of the overall experience you had with us at the hotel, I will be working with the department ahead in order to create a plan of action to help facilitate a turnaround of the experience you had with us during our breakfast period.

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from -Vanessa. on 6 Feb 2024
Denise, thank you for taking the time to complete the survey, we appreciate your feedback and hope to see you again! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from -Vanessa. on 6 Feb 2024
Robert, thank you for taking the time to complete the survey, we appreciate your feedback and hope to see you again! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

6/10 Okay

Mick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Specifically asked, "Does hot tub work." Told yes after attendant called maintenance. Went down--it wasn't working. Booked specifically for hot tub...
Stayed 1 night in Jan 2024
Response from -Vanessa. on 11 Jan 2024
Mick, thank you for taking the time to complete the survey as it helps us better understand the areas where we need to improve. We appreciate your feedback and hope to see you again soon! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

10/10 Excellent

Jacqlyn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from -Vanessa. on 11 Jan 2024
Jacqlyn, thank you for taking the time to complete the survey. We appreciate your feedback and hope to see you again! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

10/10 Excellent

Judy S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from -Vanessa. on 11 Jan 2024
Judy, thank you for taking the time to complete the survey. We appreciate your feedback and hope to see you again soon! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

10/10 Excellent

Shavonka

Liked: Amenities
Stayed 1 night in Jan 2024
Response from -Vanessa. on 11 Jan 2024
Shavonka, thank you for taking the time to complete the survey. We appreciate your feedback and hope to see you again soon! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from -Vanessa. on 6 Feb 2024
Kevin, thank you for taking the time to complete the survey, we appreciate your feedback and hope to see you again! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

6/10 Okay

Sarah

Stayed 1 night in Jan 2024
Response from -Vanessa. on 6 Feb 2024
Sarah, thank you for taking the time to complete the survey, we appreciate your feedback and hope to see you again! Thank you for choosing Best Western Plus Milwaukee Airport & Conference Center.

4/10 Poor

gerald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
not good, sketchy
Stayed 1 night in Dec 2023
Response from Brandon Rocha on 6 Jan 2024
Gerald,What made the experience "not good, sketchy" ?