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Reviews of Sonesta Select Milwaukee Brookfield

3 out of 5
Sonesta Select Milwaukee Brookfield
16865 W Bluemound Rd, Brookfield, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Reginald, LaCrosse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
road work made difficult to find, staff did not know available dining for late at night,
Stayed 1 night in May 2024
Response from Team Sonesta Brookfield on 20 May 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

soukak16

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Affordable.
Stayed 4 nights in May 2024
Response from Team Sonesta Brookfield on 20 May 2024
Thank you for your review. We hope to see you again soon!

8/10 Good

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2024
Response from Team Sonesta Brookfield on 20 May 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Minta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very pleasant
Stayed 1 night in May 2024
Response from Team Sonesta Brookfield on 20 May 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely kept up and clean
Stayed 2 nights in May 2024
Response from Team Sonesta Brookfield on 20 May 2024
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

MICHELLE, New Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in May 2024
Response from Team Sonesta Brookfield on 15 May 2024
Thank you, for your kind review. We hope to see you again soon!

8/10 Good

Toni

Liked: Cleanliness, amenities, property conditions & facilities
I thought the desk check in person could be more friendly
Stayed 1 night in May 2024
Response from Team Sonesta Brookfield on 13 May 2024
Thank you for your review. We have shared your feedback with our team to address the issue you have mentioned, and apologize for the inconvenience caused.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Team Sonesta Brookfield on 13 May 2024
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our overnight stay!
Stayed 1 night in May 2024
Response from Team Sonesta Brookfield on 12 May 2024
Thank you for your kind review. We hope to see you again soon!

2/10 Terrible

Javonda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team Sonesta Brookfield on 9 May 2024
Please contact the hotel directly to address any concerns you may have. Thank you.

8/10 Good

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Team Sonesta Brookfield on 9 May 2024
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Clarisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The free cup of Starbucks coffee was the icing of my stay. Well done
Stayed 2 nights in May 2024
Response from Team Sonesta Brookfield on 6 May 2024
Thank you for your kind review. We hope to see you again soon!

10/10 Excellent

KALIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Team Sonesta Brookfield on 6 May 2024
Thank you for your kind review. We hope to see you again soon!

8/10 Good

La Tasha

Stayed 2 nights in Apr 2024

10/10 Excellent

Astone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from Team Sonesta Brookfield on 30 Apr 2024
Thank you for the 5 of 5 review! We are glad that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home.
Stayed 12 nights in Dec 2023
Response from Team Sonesta Brookfield on 30 Apr 2024
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Customer service is good
Stayed 1 night in Apr 2024
Response from Team Sonesta Brookfield on 29 Apr 2024
Thank you, for your kind review. We hope to see you again soon!

6/10 Okay

Yer

Travelled with partner
Microwave was dirty. Soap was provided in shower but hung up so high for shorter people.
Stayed 1 night in Apr 2024
Response from Team Sonesta Brookfield on 29 Apr 2024
Thank you for your review. We will share your feedback with our team to address the issues you have mentioned, and apologize for any inconvenience.

2/10 Terrible

Kyle

Stayed 1 night in Apr 2024
Response from Team Sonesta Brookfield on 17 May 2024
Please contact the hotel directly to address any concerns regarding your stay. Thank you,

2/10 Terrible

Robert

Stayed 1 night in Apr 2024
Response from Team Sonesta Brookfield on 14 May 2024
We are sorry to hear that you did not enjoy your stay. Please contact us directly to address any concerns you may have.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay every time I come
Stayed 1 night in Apr 2024
Response from Team Sonesta Brookfield on 15 Apr 2024
Thank you, for your kind review. We hope to see you again soon!

6/10 Okay

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was average. Signage outside was small so missed the turn the first time. Workout room was extremely small.
Stayed 3 nights in Apr 2024
Response from Team Sonesta Brookfield on 15 Apr 2024
Thank you, for your review. We hope to see you again soon!

6/10 Okay

Brittany

Travelled with family and small children, Business traveller
Cleaning staff is rude but other then that an okay stay
Stayed 2 nights in Apr 2024
Response from Team Sonesta Brookfield on 12 Apr 2024
Thank you for your review. We hope to see you again soon.

8/10 Good

Inderjit

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like the proximity to shopping and restaurants. The hotel is clean and modern looking. Staff were friendly. The gym had adequate equipment for basic workout but the temperature of room was 81 degrees!! There were no disposable water cups or wipes to wipe down equipment. Other than that it was a pleasant stay.
Stayed 5 nights in Apr 2024
Response from Team Sonesta Brookfield on 11 Apr 2024
Thank you for your review. We have addressed the issues regarding the fitness center for out team to address and apologize for any inconvenience.

10/10 Excellent

Yee Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Team Sonesta Brookfield on 8 Apr 2024
Thank you for your kind review. We hope to see you again soon!

10/10 Excellent

Lamont

Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 29 Apr 2024
Thank you, for your kind review. We hope to see you again soon!

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 28 Mar 2024
Thank you, for your kind review. We hope to see you again soon.

6/10 Okay

Emefa

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 25 Mar 2024
Thank you for your review. We hope to see you again soon!

6/10 Okay

Sade

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
No one brought towels, cleaned the room
Stayed 4 nights in Mar 2024
Response from Team Sonesta Brookfield on 20 Mar 2024
Thank you, for your review. We hope to see you again soon.

4/10 Poor

Adrian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a used and very old wash towel still hanging up in the shower. Very disturbing but overall the staff and service was good.
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 11 Mar 2024
Thank you, for your review. We have shared your feedback with our team to address the issue you have mentioned and apologize for any inconvenience.

2/10 Terrible

Oleksandr

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Misleading advertising. None of breakfast included. Front desk is not polite
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 10 Mar 2024
Thank you for your review. Unfortunately, as stated at check in, breakfast is only available from 7:30-10 AM on the weekends, and you requested this service prior to opening. We did our best to accommodate your request and apologize for not having full offerings available prior to opening time.

10/10 Excellent

Gina

Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 8 Apr 2024
Thank you for your kind review. We hope to see you again soon!

8/10 Good

Lynnette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Liked the fire place
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 10 Mar 2024
Thank you, for your review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

JaNique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on 10 Mar 2024
Thank you for your kind review. We hope to see you again soon!

6/10 Okay

Vicki, Duluth Mn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Advertised a hot tub, no hot tub. It was filled in with concrete and now has couches in its place. Also has sign that says pool & whirlpool before entering. Refrigerator froze our food solid. Staff was friendly but not trained when to call when an emergency broke out. A hotel guest had to call police while there was a domestic dispute between a couple after midnight in hotel lobby. I didn't feel safe. The room itself was clean & the king size bed was very comfortable. Next time in the Brookfield area we will choose to stay elsewhere.
Stayed 2 nights in Mar 2024
Response from Team Sonesta Brookfield on 4 Mar 2024
Thank you, for your review. We apologize for the inconvenience experienced during your recent stay.

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good option for the price. Staff were very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Team Sonesta Brookfield on 4 Mar 2024
Thank you, for your kind review. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor rating for no lingering providing coffee all day and fruit
Stayed 2 nights in Feb 2024
Response from Team Sonesta Brookfield on 21 Feb 2024
Thank you, for your review. We hope to see you again soon.

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from Team Sonesta Brookfield on 25 Mar 2024
Thank you for your kind review. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great minus woof woof
First time at Sonesta. One day couple get away. Overall a good experience. Only issue we had was the initial room was in an area with barking dogs as this is a pet friendly hotel. We immediately requested another room in a pet free part of the hotel. Our request was graciously granted. Our stay was peaceful after that.
Stayed 1 night in Feb 2024
Response from Team Sonesta Brookfield on 19 Feb 2024
Thank you, for your review. We apologize for the inconvenience of having to move rooms, and hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Feb 2024
Response from Team Sonesta Brookfield on 18 Feb 2024
Thank you, for your kind words. We hope to see you again soon!

6/10 Okay

Dan

Stayed 2 nights in Jan 2024
Response from Team Sonesta Brookfield on 20 Mar 2024
Thank you, for your review. We hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Ok
This stay was ok and thankfully just one night. The night desk person was a bit rude. I also found 3 plastic cups hidden around our room with some kind of liquid in them. That was a bit concerning. The beds weren’t great. It was somewhere to sleep in a pinch but I wouldn’t recommend it.
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on 28 Jan 2024
Thank you, for your review. We have shared your feedback with our team to address the issues that you have mentioned, and apologize for any inconvenience this caused during your stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on 24 Jan 2024
Thank you, for your kind review. We hope to see you again soon!

8/10 Good

Denise

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for visiting my family. 75$ pet fee is outrageous. A refundable pet damage deposit would be more appropriate.
Stayed 2 nights in Jan 2024
Response from Team Sonesta Brookfield on 22 Jan 2024
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Dominique

Response from Team Sonesta Brookfield on 22 Jan 2024
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

Gokul

Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on 22 Jan 2024
Thank you, for your kind review. We hope to see you again soon!

2/10 Terrible

Ayanna

Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on 8 Feb 2024
Thank you, for your review. Please contact us directly regarding any concerns you have pertaining to your recent stay.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency Stay
We needed to find a hotel due to a power outage during the snow storm and the majority of hotels were already booked. The Sonesta served it's purpose. Nice Rooms. Nice Lobby. Great staff.
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on 15 Jan 2024
Thank you, for your kind review. We hope to see you again soon, but under better circumstances.

8/10 Good

Maria

Liked: Staff & service
The young lady at the the frint desk was sweet and kind. Room had an oder and needs some up dating.
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on 15 Jan 2024
Thank you, for your kind review. We hope to see you again soon!

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on 8 Feb 2024
Thank you, for your review. We hope to see you again soon!