Miami Times

The property is very big with multiple hotels, bars, restaurants, pools etc. Well maintained, clean and tight. The rooms are clean, equipped with all you need except a coffee maker. You do have a private bar however you have to pay for anything, including water ( 1L # 12 USD + tax). On the pools are chairs but not all have umbrellas and you must have an umbrella, being very hot. The hotels offers a few restaurants which you have book at least a day in advance. Food OK but not much variety. The beach is well organized, complimentary chairs and towels but you do have to pay for umbrella. They are serving food and drinks on the beach but you pay for. Be aware that th tip is 20% and is included in every bill. Looking to the big picture, you pay only for a hotel room. Nothing else is included. To commute in the city or anywhere else for a relatively short distance, use UBER. Very convenient and fast.

I expected a true five-star experience, but unfortunately my stay fell well below that standard. The room was consistently too warm at night. It felt as though the air conditioning was intentionally limited and never reached a comfortable sleeping temperature, giving the impression that energy savings were prioritized over guest comfort. The service at both the rooftop and third-floor pools was disappointing. Staff were inattentive and not customer-focused. Our second round of drinks took over an hour to arrive with no communication or follow-up from the server. On another occasion, an employee dropped an entire tray, and a full can of Coke struck me while I was in the pool, staining my cap. While accidents happen, the overall attitude of the staff lacked professionalism and genuine hospitality. It often felt like they were simply doing a job rather than caring about the guest experience. Is this really what is considered a five-star hotel? Based on my experience, the level of service, attention to detail, and accountability fell far short of what guests should expect from a property of this caliber.

Our room was not ready when we arrived due to water issues at the hotel. We were relocated to a room at the hotel next door, which was in poor condition. The room was dirty, and the sink was clogged with standing water. We had to stay there for approximately four days, which was a very disappointing experience. We received only $200 in compensation, which did not come close to covering the difference in value or the inconvenience we experienced. We paid significantly more for our stay at Nobu than what we received in return, and the hotel was unwilling to adjust the rate to reflect the accommodations at the neighboring hotel. Overall, we were very disappointed with how the situation was handled and with the level of customer service. Unfortunately, we will not be returning.