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Reviews of Garden Hotel Miami Airport, Trademark Collection by Wyndham

2 out of 5
Garden Hotel Miami Airport, Trademark Collection by Wyndham
656 East Drive, Miami Springs, FL

Reviews

6.8
Rating 10 - Excellent. 102 out of 324 reviews" "
Rating 8 - Good. 55 out of 324 reviews" "
Rating 6 - Okay. 63 out of 324 reviews" "
Rating 4 - Poor. 47 out of 324 reviews" "
Rating 2 - Terrible. 57 out of 324 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaeda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating as I am a breastfed mother and still pump. They allowed us to do a early check in at 1 pm. The lobby and garden is absolutely beautiful. The rooms themselves could use some work & it didn't have a fridge/freezer so they allowed me to store my breastmilk in theirs. Overall, good stay.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Hi JaedaThank you for choosing our hotel for your stay.We really appreciate your feedback.We hope to see you again soon.Thank you.

8/10 Good

Ketsia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend it.
Stayed 1 night in Mar 2024
Response from AGM on 2 May 2024
We highly appreciate your feedback!! we hope to see you back soon.

2/10 Terrible

Adrián J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 1 May 2024
We apologize for any inconveniences caused.

10/10 Excellent

David

Liked: Cleanliness, staff & service
The place is basic but fine. Great for an overnight between flights.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Hi DavidThank you for staying with us. We really appreciate your comments.We hope to see you as soon as possible.

8/10 Good

DOMINIC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Walking distance to get food
Stayed 2 nights in Apr 2024
Response from AGM on 27 Apr 2024
Thanks for your feedback.

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food services
Stayed 2 nights in Apr 2024
Response from AGM on 26 Apr 2024
Thanks for your feedback.

4/10 Poor

HEBER MENDEZ

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don´t return the deposit
Stayed 3 nights in Feb 2024
Response from AGM on 25 Apr 2024
We apologize for any inconvenience caused, please keep in mind that the deposit is returned within 5 to 7 business days if it's an American bank, if it's an international bank usually takes 15 to 30 days to reflect into the account.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for the night as we had an early flight out of Miami International. It was a Great stay, very good location clean & good staff. Thank you
Stayed 1 night in Apr 2024
Response from AGM on 25 Apr 2024
Thank you very much, we hope to see you back soon. Safe travels.

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Apr 2024
Response from AGM on 24 Apr 2024
We appreciate your feedback.

6/10 Okay

Brianne

Travelled with partner
Disliked: Amenities
Pictures don’t really match the property. The hotel is fine but it’s older and not as modern as pictured and presented. Bathrooms are extremely tight. Stand up showers only.
Stayed 1 night in Apr 2024
Response from AGM on 23 Apr 2024
Thanks for your feedback.

6/10 Okay

Jennifer, LOGAN TOWNSHIP

Liked: Staff & service, amenities, property conditions & facilities
There was a large cockroach dead in the room, but there’s no way they control those guys coming in after they’ve already cleaned. Otherwise the room was great. However, the surrounding area is a bit rough if you like ethnic Honduran food, there is an amazing bar restaurant across the street, but it is not for the faint of heart. Fantastic food, but no English smoke spoken and loud music
Stayed 1 night in Apr 2024
Response from AGM on 23 Apr 2024
We deeply apologize for any inconvenience caused, we have taken action to prevent this type of event from happening again.

2/10 Terrible

Jarrod

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from AGM on 23 Apr 2024
We apologize for any inconvenience caused.

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
My room was on the small side but immaculate with a good bed and bathroom. No complaints here! (And that’s rare.)
Stayed 1 night in Apr 2024
Response from AGM on 20 Apr 2024
We deeply appreciate your feedback, we hope to see you back in the near future.

4/10 Poor

Pierre

Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Hi PierreThank you for staying with us.We appreciate your feedback.Thank you.

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service
Staff was very nice, it was clean, but there were no elevators, and the rooms were very small.
Stayed 1 night in Apr 2024
Response from AGM on 16 Apr 2024
We appreciate your feedback.

8/10 Good

alexander

Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Hi AlexanderThank you for choosing our hotel for your stay.We really appreciate your feedback.We hope to see you again soon.Thank you.

4/10 Poor

Phillip

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
No chair for desk. No soap dish or any ledge of any kind in shower. All shower sundries and wash cloths have to go on shower floor. Staff is dismissive of any of these conditions. Parking lot has large deep unprotected trench in half of it. Not ready for occupancy!
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Hi PhillipThank you for staying with us.We apologize for any inconvenience you might have had.We appreciate your feedback. We are working hard to get better.Thank you.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from AGM on 10 Apr 2024
Thank you for your feedback.

4/10 Poor

Kevon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not sure which Wyndham did this Trademark but from the musty smell to no elevator to the second and only floor this is not a Wyndham and not a recommended place to stay. The only reason they seem to have guests is that persons confuse this hotel when booking with a real Wyndham Garden Hotel close by.
Stayed 1 night in Apr 2024
Response from AGM on 10 Apr 2024
We deeply apologize for not meeting your expectations, we are a new property and we just opened, we appreciate your feedback and we will take it into consideration for future projects and developments.

8/10 Good

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this was perfect for a weekend stay !
Stayed 3 nights in Apr 2024
Response from AGM on 9 Apr 2024
We are thrilled you loved you stay with us, we have more to come in the future.

10/10 Excellent

Marc

Travelled with family
Disliked: Property conditions & facilities
It was very hot in the rooms, the mattresses were basic at best, and all of the money was funneled into the lobby. I’ve had bigger bathrooms in interior stateroom cabins on a cruise
Stayed 1 night in Apr 2024
Response from AGM on 9 Apr 2024
We appreciate your inside, we will use it as a beacon to improve.

8/10 Good

Vaughn alwyn Larry

Travelled with partner
Liked: Cleanliness, staff & service
Central to everywhere i needed to visit and do business. Also quick drive to and from the airport. Quietness.
Stayed 7 nights in Mar 2024
Response from AGM on 9 Apr 2024
Thank you very much, we are thrilled you enjoyed your stay with us.

8/10 Good

phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price.
Stayed 2 nights in Mar 2024
Response from AGM on 9 Apr 2024
Thank you very much for your feedback.

6/10 Okay

Jesusa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells like since they got newly painted everything, smell of chemicals is right outside. Our room they store everything and at the hall way of first floor, even the smell. Of chemical for bed bugs, lampshade doesn't have buld, the shower is so loud and the acu doesn't have heater, window we can't open, and outside the window lots of garbage and things they used maybe for fixing the place.. So dirty, and even the garden they don't clean it.. Lots of dirt from. Birds and all dining set were dirty and disorganized, it took so long also to check in, so pricey not worth it for us$139?
Stayed 1 night in Apr 2024
Response from AGM on 9 Apr 2024
We deeply apologize for the inconvenience, we are improving the facilities for out costumers.

4/10 Poor

Dayun

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for
Stayed 1 night in Mar 2024
Response from AGM on 5 Apr 2024
We apologize for any inconveniences.

10/10 Excellent

Harishell v

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and very convenient location
Stayed 7 nights in Mar 2024
Response from AGM on 2 Apr 2024
We highly appreciate your high score, we keep improving for our guest.

4/10 Poor

Henry

Travelled with family
Liked: Staff & service, property conditions & facilities
They need to make the outside look appeasing. Room are very small but very clean.
Stayed 1 night in Mar 2024
Response from AGM on 2 Apr 2024
Thank you for your feedback, we will use your feedback as a beacon to improve.

8/10 Good

April, Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 2 Apr 2024
Thank you for your feedback.

4/10 Poor

Paul

Travelled with partner
Disliked: Property conditions & facilities
Broken shower , car is a building site. Very rough area and didn’t feel safe leaving the car
Stayed 1 night in Mar 2024
Response from AGM on 2 Apr 2024
We apologize, we are currently working for our guest.

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from AGM on 2 Apr 2024
We deeply apologize for any inconveniences caused.

10/10 Excellent

Nilson

Liked: Staff & service, property conditions & facilities
very good place
Stayed 3 nights in Mar 2024
Response from AGM on 30 Mar 2024
We greatly appreciate your feedback.

6/10 Okay

Palesa

Travelled with partner
Disliked: Amenities
The room is alright for a 1 night stay like we did, but it doesn't have a fridge, trash can, or microwave in the room. So i wouldn't book it for a mutli night stay or if i had kids with me. The window unit cools the room but its very loud.
Stayed 1 night in Mar 2024
Response from AGM on 30 Mar 2024
Thank you for your feedback, we are currently improving for you.

10/10 Excellent

Tejbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great staffs
Stayed 3 nights in Mar 2024
Response from AGM on 29 Mar 2024
We greatly appreciate your feedback, we hope to see you back soon.

4/10 Poor

Jeffrey

Stayed 1 night in Mar 2024
Response from AGM on 29 Mar 2024
Thank you for your feedback.

4/10 Poor

Charlene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terribly disappointed in the transportation service arranged by the front desk staff. Instead of calling for a taxi, as requested, they phoned their own contact and cost us double the amount. It cost us half the amount to get there from the airport. Traffic conditions were lighter than when we arrived. It's obviously a scam and there was no meter in this vehicle. Make your own transportation arrangements!!!
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
We deeply apologize for the inconvenience, rest assure we will let the leadership know about this issue and it will be resolved.

8/10 Good

Jeanelyn

Liked: Cleanliness, staff & service, property conditions & facilities
It’s near around the airport good for overnight stay.
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
Thank you for your feedback.

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from AGM on 2 Apr 2024
Thank you for your feedback.

10/10 Excellent

RICHARD, Cape Coral

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Under construction parking lot. Buy it was fine
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
Thank you for your feedback.

4/10 Poor

Aislinn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property does not match what images appear to be. The room in which my friend and I stayed in was extremely small. Upon arrival, we noticed that the floor wasn’t swept (there were balls of hair in the bathroom floor). We also had to ask for cotton-webs to be cleaned as they were hanging on the ceiling above my bed. It was a string of a web that had acquired much dust (seemed to have been there for quite a while). Additionally, our rooms were only cleaned once in our 4-day stay, even though we would always make sure to hang a door tag, provided by the hotel, that is meant for you to leave on your door so staff is aware that you want your room cleaned. We had to ask for clean towels and toilet paper as they were not provided on a daily basis and the shower was a nightmare. The water was either extremely hot or extremely cold and would change temperature on its own. You would be lucky to have 5 minutes worth of warm water. We notified the front desk this issue and they said that it was strange and that they would come check on it but never did. I would have rather spent more on another hotel and would not recommend anyone staying here. Staff was nice but very inattentive and unprofessional.
Stayed 3 nights in Mar 2024
Response from AGM on 28 Mar 2024
We deeply apologize for the inconvenience, we will look deep into this matter to make sure it is resolved, we encourage you to give us another chance if you decide to come back to Miami.

4/10 Poor

Rakibul

Disliked: Cleanliness, property conditions & facilities
Stay at your own risk area. Not a family hotel
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
We apologize for any inconvenience caused.

10/10 Excellent

Inell

Liked: Property conditions & facilities
I ask to be wake up at 3 am but was wake up at 4 am
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
We apologize for the inconvenience.

6/10 Okay

Jacqulin

Stayed 1 night in Mar 2024
Response from AGM on 16 Apr 2024
Thanks for your feedback.

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024
Response from AGM on 16 Apr 2024
We apologize for the inconvenience.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfort.
Stayed 3 nights in Mar 2024
Response from AGM on 28 Mar 2024
Thanks for your feedback.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from AGM on 28 Mar 2024
We appreciate your feedback.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
We appreciate your feedback.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
Thanks for staying with us.

6/10 Okay

Ildaly

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from AGM on 28 Mar 2024
We apologize for any inconveniences caused.

10/10 Excellent

Belinda

Stayed 1 night in Mar 2024
Response from AGM on 10 Apr 2024
We highly appreciate your high score.

2/10 Terrible

jazmin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was NO elevators few flights of stairs pretty difficult when you have heavy luggage. Most likely will not stay there again.
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar 2024
We apologize for the inconvenience.