It was very sad, because it was a very important trip for me and my boyfriend, celebrating our aniversary, and we finally gotten permission from our jobs,we were very excited to think that everything was booked in time and the way we had always wanted, but it was totally disappointing because they ruined our vacation, we did not receive the room that we had requested with ocean view, front desk agent and guest service manager were very rude and did not care to help us, they give us a room far from the view, there was a lceiling leak cta we had to put towels to avoid slipping, coffe maker full of dust,and we got wake up in the mornings with a loud drill noise coming from the next room, our vacations was a very bad experience. Our trip to Miami was ruined, and our plans and desire to
Return
The hotel is very well located but the workers and managers have no control or skills of guest service 😟.