Upon check in we were not informed about the minibar in the room and the front desk didn’t know what time sun hits the pool, though the woman working noted that many people ask.
The only area for hanging clothes was in a small closet in the bedroom which had a drawer and safe beneath it which prevented dresses from hanging down fully. There was a full closet in lounge area but without hooks or a bar, so essentially wasted space.
There was a light bulb missing from the standing lamp in the lounge/kitchenette and so we were forced to unscrew from the desk lamp.
The patio to our room (advertised as feature) was covered in caked in dust on all the glass. There were children’s drawings in the cracked on dirt and crumbs of food and nail clippings on the floor.
We ordered ice from downstairs which never arrived and the cork screw in the room was bent and unusable.
The pool area was lovely! Gorgeous landscaping and lots of different areas for lounging — chairs, chaise lounges, covered cabanas, etc.
Excellent location. Loved the centrality of address and easy walking access to all nearby shops and restaurants.
Staff was courteous and (mostly) responsive. Room was comfortable and temperature control was perfect.
Think this is really wonderful accommodations for long-term stays or families that require little service. Hyde definitely needs to up the game on cleanliness and property care.