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Your feedback is truly a treat, Teketia! We loved welcoming you and providing a 10/10 experience with our warmth and dedication here at Hilton Miami Downtown. It would be a pleasure to have you back anytime! Thank you!
Andrea, we are sorry to see that your recent visit fell short of your expectations. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserved.
I liked the view although i wish it had a balcony but it was still perfect to me and the customer service was perfect as well
jamar
Stayed 1 night in Apr 2024
Response from HotelMgmt on 7 May 2024
We appreciate your feedback, Jamar! It's great to hear that you were pleased with the view and our customer service. We're sorry about the lack of a balcony but are thrilled everything else met your expectations. We hope to see you again soon for another excellent experience at the Hilton Miami Downtown!
Thank you for your kind words, Andrea! We're thrilled to hear that you had a great experience with our incredible team at Hilton Miami Downtown. It's our priority to provide exceptional service, and it sounds like our team made a wonderful impression. We look forward to welcoming you back soon for another fantastic stay!
Excellent conditon, access clean a d price.
The personal expeciy Dining room are very
Nice and has an excellent service.
Carmen
Stayed 1 night in Apr 2024
Response from HotelMgmt on 1 May 2024
Carmen, we're delighted by your positive feedback! Knowing you appreciated our pristine property and top-notch restaurant service means a lot to us. We can't wait to welcome you back for another outstanding stay at the Hilton Miami Downtown!
10/10 Excellent
Candace
Travelled with group
29 Apr 2024
Liked: Amenities
Clean, fun, pretty
Candace
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Your kind words mean a lot to us, Candace! Thank you for choosing the Hilton Miami Downtown and rating your experience five-stars. We hope you'll return soon for more fun and relaxation!
It was a pleasure hosting you, Stephanie, and we’re delighted that you were impressed with your experience! Please visit us again soon; we're eager to surpass your expectations once more!
Thank you for your feedback, Ricardo! It’s great to hear that everything went smoothly during your stay. We look forward to welcoming you back soon for another five-star experience at the Hilton Miami Downtown!
Nicole, we're delighted to hear that our hotel served as a peaceful retreat for you! Thank you for your kind words. We look forward to welcoming you back soon!
Great, uber from their location is cheap, everything is nearby. The food at their restaurant is great n way cheaper than the stuff in Miami.
Kiruthika
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Kiruthika, thank you for choosing the Hilton Miami Downtown for your stay! We're delighted to hear you enjoyed our convenient location and the value offered at our restaurant. We appreciate your feedback and look forward to welcoming you back for another great experience in the future!
It's wonderful to hear that you had a satisfying experience, Pineil, and we're grateful for your five-star rating! We can't wait to welcome you back to the Hilton Miami Downtown soon.
John, we're glad our location was helpful for your plans in Miami! Thank you for the five-star rating and kind remarks about our beautiful property. We'd love to host you again soon!
10/10 Excellent
Najla
20 Apr 2024
Najla
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 May 2024
Najla, your excellent score is greatly appreciated. Thank you and we can't wait to host you again.
10/10 Excellent
Candace
19 Apr 2024
Candace
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 May 2024
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Candace!
Stephen, we’re thrilled you enjoyed everything about your stay! It will be our pleasure to welcome you back for another five-star experience soon at the Hilton Miami Downtown.
It was a pleasure to have you as our guest, Xianbin, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!
10/10 Excellent
Shaneika
19 Apr 2024
Shaneika
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 May 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.
10/10 Excellent
Kathleen
Travelled with partner, Travelled with group
19 Apr 2024
Liked: Amenities
Beautiful pool and lounge area
Kathleen
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Kathleen, we’re glad you enjoyed relaxing by our rooftop pool! Whenever your travels bring you back to Miami, it will be our pleasure to host you again.
Hotel was ok. Hallways were dark and dingy. Room was good and bed was comfy. The area around looked unsafe while driving around it. Staff was pleasant and helpful. We were only there for one night before leaving for cruise so it was fine for that.
Andrea
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Andrea, thank you for allowing us to welcome you before your cruise. While we’re glad you had a comfortable stay and appreciated our team’s helpful service, we’re sorry to learn that we were unable to win you over completely. Your input about the hallways is valuable and will be reviewed by our team for improvement. Please consider revisiting so we can work to earn that fifth star!
Gary, it’s great to hear that you felt well cared for during your stay! We hope you will return soon to experience more of our warm hospitality here at the Hilton Miami Downtown.
Samantha, while we understand your desire for more dining variety in the area, we're grateful for your five-star review of your stay. Your input is valuable, and we look forward to the opportunity to exceed your expectations on your next visit to Miami!
Thank you for your feedback, Georgia! It's great to hear that you enjoyed the convenience of our mobile key feature. We look forward to welcoming you back soon for another seamless experience!
8/10 Good
Brent
13 Apr 2024
Liked: Staff & service, amenities
Good property but the halls smell like marijuana
Brent
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Brent, your feedback is valuable to us, and we apologize for the odor issue you encountered. We're committed to resolving this matter promptly to maintain a pleasant environment for all guests. We hope to have the chance to welcome you back soon and provide you with a five-star stay!
Nice place to chill and enjoy the weather, I stayed in room 1802 with nice view of Miami and port. Great stay
Kingzell
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Kingzell, we're thrilled that you could unwind and soak in the stunning views of downtown Miami and Biscayne Bay during your visit! Thank you for the positive feedback. We look forward to creating another relaxing experience for you soon!
Very nice hotel, friendly staff. I will do it again
Alexi
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Alexi, sharing our beautiful property and friendly service with you was a pleasure! Thank you for the kind remarks and for letting us know you'd choose to return. We can't wait to see you again at the Hilton Miami Downtown!
It's exciting to learn that you had a great stay! Please revisit soon!
6/10 Okay
Ashley
Travelled with group
10 Apr 2024
Disliked: Staff & service, amenities
Didn’t appreciate that they gave me hot water without securing the lid and the front counter desk attendant offered to give us recommendations but when we came back to ask he then told us to ask the concierge.
Ashley
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Apr 2024
Ashley, we appreciate you choosing to stay with us, and thank you for sharing your experience. Your feedback regarding the service by our team is important, as it helps us enhance our guest experience. We look forward to welcoming you back, offering an opportunity to provide the attentive service we strive for.
10/10 Excellent
Jacklyn
8 Apr 2024
Jacklyn
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 29 Apr 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Jacklyn.
Georgia, providing outstanding service is always our goal, and we're glad we could exceed your expectations! Thank you for choosing us for your visit to Miami and rating your experience five-stars. We can't wait to host you again!
Patricia, it's great to hear you appreciated the convenience of our hotel! We strive to make our guests' stays as smooth as possible, and we're looking forward to hosting you again in the near future. Thank you for the positive feedback!
10/10 Excellent
LuzElena
7 Apr 2024
LuzElena
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 27 Apr 2024
Thank you, LuzElena! We can’t wait to welcome you back for another five-star stay.
8/10 Good
David
7 Apr 2024
David
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 27 Apr 2024
Thank you for taking a moment to leave us with your positive score, David. Hurry back!
Great staff. Nice central location. Our room overlooked the bay and city - had wonderful views each day. The property seems to be recently updated. Clean. Nice pool. Would definitely stay here again.
Barry
Stayed 5 nights in Mar 2024
Response from HotelMgmt on 8 Apr 2024
Barry, your positive comments are much appreciated! It's fantastic to hear you enjoyed our service, location, and breathtaking views, as well as our updated facilities and pool. We're excited for the opportunity to welcome you back for another memorable stay at the Hilton Miami Downtown!
4/10 Poor
Miranda
4 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Miranda
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 6 Apr 2024
We regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to earn back your trust. Thank you, Miranda.
These certainly are guest favorites and we love that they enhanced your stay significantly, Ray! We hope to impress you again soon here at Hilton Miami Downtown!
10/10 Excellent
Shawn
2 Apr 2024
Shawn
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 3 Apr 2024
We’re proud to have earned five stars on your recent visit, Shawn! Thank you and it will be a pleasure to welcome you back.
10/10 Excellent
Monia
1 Apr 2024
Monia
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 22 Apr 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Monia.