3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Eden Roc Miami Beach

4.5 out of 5
Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 949 out of 1961 reviews" "
Rating 8 - Good. 375 out of 1961 reviews" "
Rating 6 - Okay. 282 out of 1961 reviews" "
Rating 4 - Poor. 176 out of 1961 reviews" "
Rating 2 - Terrible. 179 out of 1961 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and goes above and beyond to ensure an exceptional stay. Ocean views everywhere and the pools are fantastic.
Stayed 6 nights in May 2024

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as usual and my favorite place to stay in Miami Beach.
Stayed 1 night in May 2024

2/10 Terrible

Susan, Hillsbororugh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel in Miami Beach! 1- Unfriendly front desk and very slow! 2- No drinking water in the room. Unplugged and Empty mini bar. 3- Awful breakfast at the Social cafe. We booked room with breakfast and the breakfast was major scam!!!! They had breakfast buffet and a good size breakfast menu. Usually when you pay upfront for breakfast, the hotel has a nice breakfast buffet. This hotel limits the breakfast to only one item from really 4 selection from the menu. So you can’t order eggs! The allowable breakfast items were aci bowl, avocado toast or pancake which they were only $17-$18 on the menu. So it was not worth to pay $25 for breakfast upfront! And the food was so bad we did not go back for the 2nd day! 4-Nobu side also was really bad! The hotel is also connected to Nobu hotel and the restaurant. The Nobu restaurant was so over rated! It is already outdated with their decor and very cheap used furniture. 5- The common area of the hotel was really This hotel is very outdated, cracked tiles in the elevator with black dirt all over! 6-The carpets in front of the ballrooms were all stained and had old nasty spell stains all over! The carpet in our room was sticky! 7-This hotel does not spend money on maintenance and poorly run! The Aircondtioning in the hallways are kept off! So hallways were extremely hot and stuffy! 8-.Valet parking was $57 dollars. 9- They do not allow free early check in! They charge $150 even when they have the availability.
Stayed 2 nights in May 2024
Response from Nora on 7 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are so sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service
Good, rooms need to update. Expensive
Stayed 4 nights in May 2024
Response from Nora on 6 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Okay

Yang

Stayed 3 nights in May 2024
Response from Nora on 7 May 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

2/10 Terrible

Noelia Santana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I arrived at that place I was surprised at the low standard of cleaning that most of the parts that I used in my room were used in. I had to clean them before because it was obvious not been cleaned suns the las person before me. .I was in that place for three days with a broken bathroom.And with a lot of dust everywhere.I called service three times and they supposedly came to repair it, but until the day I left the bathroom still didn't work. After all I can't say that I recommend this place.
Stayed 3 nights in May 2024
Response from Nora on 5 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

10/10 Excellent

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the smell of freshness theought the gotel. Staff was very friendly. Pool and property was very inviting. Would definitely visit again.
Stayed 3 nights in May 2024
Response from The Front Desk Team on 4 May 2024
Edwin,Thanks for staying with us, and for the wonderful score! We hope to see you again soon.

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experiences in Eden Roc Miami Beach Hotel exceed my expectations. The Staff members are out of this planet, any place I went they knew me and asking if I need anything. My experiences start at arrival Staff open the car door and Mr. Nico Valdes make sure you are taking care of. I special thanks to Mayelin, Maria Hermosa, Nash and Alberto from Costa Rica . What a great team. The customer services at the beach with Salvador and his team DJ and Diego from Peru, fabulous !!!! My friends and I had the best time ever. I strongly recommend Eden Roc Hotel not even for the ocean view and the food, but the Costumers services really made me feel a Queen. Thanks so much Mrs. Lunie at the changing room, what a nice lady. We will be back for more !!
Stayed 2 nights in Apr 2024
Response from Nora on 1 May 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We will be sure to share your kind words with our staff. We are grateful for your perfect rating, and we look forward to welcoming you back for another wonderful experience. Sincerely,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We only stayed here because we wanted to be on the beach.
Stayed 4 nights in Mar 2024
Response from Nora on 29 Apr 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Irina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, and the view from the balcony was amazing!
Stayed 3 nights in Apr 2024
Response from Nora on 25 Apr 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Todd

Business traveller
Liked: Amenities
Excellent all around.
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 24 Apr 2024
Thank you for staying with us, and for the great score! We hope to see you again soon!

8/10 Good

Albina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, good service and clean rooms. However, we pay considerable resort fees and umbrella was not included. We go there for the beach. It doesn’t make sense not to have umbrella included, like many other hotels do.
Stayed 2 nights in Apr 2024
Response from Nora on 23 Apr 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

2/10 Terrible

Pierre

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Bad service. All hotel restaurants and bars were closed.
Stayed 1 night in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you for staying with us. We apologize for the experiences you had while we transitioned to a hotel buyout. We know it wasn't optimal.

6/10 Okay

Tzipora, Brookline

Travelled with family
Disliked: Cleanliness
Property very run down. Room wasn’t cleaned properly and took way too long to get extra towels.
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your feedback. We apologize for the service delays, and will be following up with the appropriate teams.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and helpful
Stayed 3 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your positive score! We hope to see you again soon!

8/10 Good

Sofia

Liked: Cleanliness, property conditions & facilities
Good.!
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your positive score! We hope to see you again soon!

8/10 Good

Angelo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your positive score! We hope to see you again soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our fifth time here and always it’s just great. Easy for Miami, central location but quiet. Pool areas could do with an upgrade but otherwise fabulous beach restaurant , good size rooms well sound proofed and pleasant service from everyone. We will be back soon .
Stayed 2 nights in Apr 2024
Response from Nora on 19 Apr 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Danaisys

Stayed 1 night in Apr 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing oceanfront view
Stayed 1 night in Apr 2024
Response from Nora on 19 Apr 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 Good

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty overall. Our room was ok, but not in the best shape with small issues (ie no door handle on the bathroom). You have to pay extra to have a small empty fridge brought up which I know a few guests were complaining about. The elevators were fast and the beach area was really nice. It's on par with other good hotels in the area. They do seem to host a lot of corporate functions and will close down certain areas/pools when they do. We stayed for 3 nights and there was an area shut down every day for something. Just something to be aware of. Overall we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Nora on 19 Apr 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We'll work diligently to do better, and we hope to have a chance to earn your confidence in the future.Sincerely,

8/10 Good

Cynthia, Melbourne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Cynthia,Thank you for staying with us at Eden Roc Miami Beach! We are happy to hear you were pleased with our location and hope to see you again for another awesome stay at Miami Beach.Sincerely,Maria VilchezEden RocHotel Manager

8/10 Good

ARIELLA Theresa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nora on 6 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Good

Arnora

Stayed 3 nights in Apr 2024
Response from Nora on 6 May 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service
Stayed 1 night in Mar 2024
Response from Nora on 16 Apr 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Ovsanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in Apr 2024
Response from Nora on 16 Apr 2024
Thanks so much for the five stars! We are so pleased to hear you were able to enjoy your stay. We hope you will come to stay with us again for another awesome getaway, and thanks for staying at Eden Roc Miami Beach. Sincerely,

4/10 Poor

Ana Cristina

Stayed 4 nights in Feb 2024
Response from The Front Desk Team on 4 May 2024
Thank you for your feedback Ana. We apologize for not exceeding your expectations.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nora on 16 Apr 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

jessica

Liked: Cleanliness, property conditions & facilities
It’s was a great weekend
Stayed 1 night in Apr 2024
Response from Nora on 14 Apr 2024
Thank you so much for staying with us, and for the positive review! We hope to see you again soon. Best regards,

10/10 Excellent

edwin

Stayed 4 nights in Apr 2024
Response from The Front Desk Team on 4 May 2024
Edwin,Thanks for staying with us, and for the wonderful score! We hope to see you again soon.

8/10 Good

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely- a true resort experience steps away from South Beach. The Junior Suites in the new wing are fantastic- specious, immaculate, beautiful views and balcony. Fantastic for a family of four. The staff was generally great. The Inez Cafe in the lobby is extraordinarily expensive—even for a Miami resort—and most offerings are mediators at best. The resort needs a place to get basic toiletries and not $15 waters. Overall, a positive experience.
Stayed 5 nights in Mar 2024
Response from Nora on 12 Apr 2024
Thank you for choosing to stay with us. We are delighted to see you were impressed by our beautiful resort. The Junior Suites, views and balconies. With our friendly staff. We offer our sincere apologies if you if you had some disappointments. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.Sincerely,

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was severely disappointed with our stay at Eden Roc. We experienced some difficulty getting in due to weather, so we arrived at the property at 2:30 AM. We found a room with pee and hair on the toilet as well as left over food in our refrigerator (which reeked, it had been a couple of weeks). Since the front desk is only open until 3AM and our travel to the hotel was awful, we did not complain. The next day, we ordered room service. It was delayed 2 hours. We missed our scheduled appointment and had to completely rearrange our plans for the day. Next - we are a family with 2 young ones, 7 and 3. We thought Eden Roc would be a family friendly location, but none of the restaurants were accommodating and when we tried the cafe - we waited 45 minutes for a couple of paninis and salads. Finally, we were busy during the day and wanted to enjoy the beach at night - there were no beach towels to be found anywhere - 3 nights in a row. The property has an "expensive" section and a "moderate" section. While the "moderate" wing is expensive in my book, I certainly felt like a second-class citizen, getting the "lesser tier" experience, which included no beach towels. We were excited to try an "elevated" hotel experience and got the opposite. I was sincerely and deeply disappointed in the experience we received and wish I would have opted for the Fountainbleu instead.
Stayed 3 nights in Mar 2024
Response from Nora on 12 Apr 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

10/10 Excellent

Sukhwinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience overall
Stayed 3 nights in Apr 2024
Response from The Front Desk Team on 11 Apr 2024
Thank you for staying with us, and for the phenomenal score. We hope you stay with us again soon!

10/10 Excellent

Jhalon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on 11 Apr 2024
Thank you for staying with us, and for the phenomenal score. We hope you stay with us again soon!

2/10 Terrible

Stephen

Stayed 4 nights in Apr 2024
Response from The Front Desk Team on 30 Apr 2024
Good afternoon and thank you for choosing Eden Roc. We're sorry we didn't exceed your standards. We'll be communicating your review with the appropriate departments.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great resort! Monti was wonderful! I don’t think most of the reviews are a true reflection of the hotel! The pools are all clean, fun, and live djs. The food is great! And nothing can beat the beach! I would recommend
Stayed 3 nights in Apr 2024
Response from The Front Desk Team on 11 Apr 2024
Thank you so much for staying with us, and for the phenomenal score. We'll make sure to pass this along to Monte. :)

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Front Desk Team on 11 Apr 2024
Thank you for staying with us, and for the phenomenal score. We hope you stay with us again soon!

10/10 Excellent

Erika, Oakton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, comfortable room, gorgeous view and friendly and helpful staff
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Erika,Wow, thank you for the five-star review! We're so happy you had such a comfortable time with us, and we'll be sure to pass on your compliments to our awesome team. We hope you'll visit us again soon!Sincerely,Maria VilchezEden RocHotel Manager

2/10 Terrible

Pamela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst hotel I’ve stayed at in Miami. Definitely not a 4.5 star hotel. Hotel was outdated, dirty and insanely expensive. A bottled orange juice cost $14 for reference. Staff is rude and inattentive. We were told there were no chairs left at the pool multiple times and it was impossible to get food/ drinks. There was one waiter for two pools. I called the front desk to ask for extra towels and they did not answer. Check in took over 30 minutes. I’ve never had worse service at any hotel, never mind for what we paid to stay here. AWFUL experience.
Stayed 3 nights in Apr 2024
Response from Nora on 9 Apr 2024
Dear Pamela,Thank you for taking a moment to review your recent experience. We are sorry to hear about your disappointment, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another opportunity in the future to deliver a seamless visit that reflects our true spirit of service. Sincerely,

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff all around
Stayed 2 nights in Apr 2024
Response from Nora on 13 Apr 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Suzanne, Somers

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels, nice staff was very friendly of course everything is very expensive. Fortunately there’s nowhere in the entire building to buy anything that you may have left i.e. suntan, lotion, aloe, vera, a hairbrush, a Band-Aid. That’s an unfortunate.
Stayed 4 nights in Apr 2024
Response from Nora on 8 Apr 2024
Thank you for being our guest at Eden Roc Miami Beach and for your kind words! We're delighted you had an amazing stay. We will share your comments with our team. Please accept our apologies for any inconvenience. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

6/10 Okay

Julie

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Nora on 9 Apr 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay along Miami Beach, enjoyed walking on exercise path and hanging out in the lobby eating NOBU!
Stayed 1 night in Apr 2024
Response from The Front Desk Team on 6 Apr 2024
Thank you so much for staying with us, and for the positive review! We hope to see you again soon.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Front Desk Team on 6 Apr 2024
Thank you so much for staying with us, and for the positive review! We hope to see you again soon.

6/10 Okay

Julie, Santa Monica

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property was very nice, had a nice lobby, pool, beach area. the spa was ok, the gym was nice, like the excercize classes. The room was a bit worn and looked like it hadn't been updated for over 20 years and required some tlc. I had previously stayed in the Nobu Hotel a few floors above which was much nicer appointed. ln addition to the room needing updates, no slippers, or turn down service.
Stayed 1 night in Apr 2024
Response from The Front Desk Team on 6 Apr 2024
Thank you for staying with us. We're sorry we didn't exceed your expectations. We'll be distributing your feedback to the appropriate departments.

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from The Front Desk Team on 7 Apr 2024
Thank you for staying with us, and for this fantastic review. We hope to see you again soon!

2/10 Terrible

Deisy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It took over 2 hours to get our room. In addition, we had to wait another 2 hours after we got to our room to get our luggage
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on 6 Apr 2024
Thank you for staying with us. We're sorry we didn't exceed your expectations. We'll be distributing your feedback to the appropriate departments.

8/10 Good

Magdalena

Stayed 5 nights in Mar 2024
Response from Nora on 25 Apr 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 Good

Athena

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Mar 2024
Response from Nora on 25 Apr 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great pools , rooms, balconies, beach
Stayed 3 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Jennifer,Thanks so much for the five stars! We are so pleased to hear you were able to enjoy our many amazing amenities, beach-adjacent property, and relaxing, leisurely pools! We hope you will come to stay with us again for another awesome getaway, and thanks for staying at Eden Roc Miami Beach.Sincerely,Maria VilchezEden RocHotel Manager