The room was nothing like the pictures or descriptions, small ; dark ; dirty windows ;; no balcony; right before checking in we were notified we would have to vacate after the second day of our 4 nite stay!!!! Memorial Day weekend! We were kicked out !! No place to go . The agent said we’d get a refund for the two days; very little consolation considering there were no rooms available at any decent hotel.
The agent was rude; dismissive and seemed to not care . Still waiting for the refund.