This hotel is very "local." Even though the staff spoke mainly in Hebrew, and my Hebrew is minimal, we managed to communicate. It was a bit hard to locate as the streets are not marked and I did not see a number on the building, but I managed to recognize it by the pictures from the website.
I had a Shabbat check-in, but everything went smoothly and I was helped to get situated. I stayed for two nights. This is a very "family-friendly" hotel, so there were dozens of children. It was a bit noisy because of that, but by nighttime it was quiet.
My room had a small balcony with two chairs. It was a nice place to sit. A front porch area is very conducive to relaxing. My room faced the street (west), so there was local traffic noise (truck deliveries). Next time, I will request to have a room facing east. The room was fairly large with a double bed, and a place to sit. Coffee/tea service in the room. It had a sufficient bathroom.
A breakfast buffet is provided with a wide variety that includes Israeli-style food as well as a more continental selection. The food was taim maod (very delicious).
It had a strong WIFI connection. I was given a free ticket pass to the Canada Center (swimming pool access). There are local restaurants in the area; Kiryat Shemona is a short drive away. Down the street is a supermarket.
Everyone was super friendly and helpful. It was reasonably priced. If/when I return to Israel and do a trip up north, I will definitely stay here again.