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Reviews of Hilton Surfers Paradise Hotel & Residences

5 out of 5
Hilton Surfers Paradise Hotel & Residences
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 434 out of 1005 reviews" "
Rating 8 - Good. 252 out of 1005 reviews" "
Rating 6 - Okay. 146 out of 1005 reviews" "
Rating 4 - Poor. 103 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location and facilities. One negative is some of the rooms are a bit tired looking in particular carpets and bathroons and could do with a makeover. Our first stay (1 night) we had a reasonably significant leak with rain coming in the window in a bedroom and were just given towels and told not to worry. That was pretty poor but minor in the scheme of our whole stay.
Stayed 4 nights in Apr 2024
Response from Fiona Pryde - General Manager on 3 May 2024
Dear Mike, Thank you for your review and feedback. We are currently in the process of replacing the carpet and updating our rooms. We sincerely apologise for the inconvenience by the leak in your room and to see we fell short on the level of service. I will ensure to follow up with our team. Warm regards,

10/10 Excellent

shane guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend this place to friends will be back to stay again
Stayed 5 nights in Apr 2024
Response from Fiona Pryde - General Manager on 1 May 2024
Thank you for recommending our wonderful hotel and we can't wait to welcome you back again soon. Warm regards,

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The staff where non helpful at check in station, paid for parking told to park at a certain level , no visible access through car park to get to parking level, the apartment was not what I expected
Stayed 3 nights in Apr 2024
Response from Fiona Pryde - General Manager on 30 Apr 2024
Dear Luis, We are very sorry to read of the issues you had during your stay. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

8/10 Good

Pravin

Stayed 3 nights in Apr 2024
Response from Fiona Pyrde - General Manager on 30 Apr 2024
Thank you for your score, Pravin.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HH on 27 Apr 2024
Thank you!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location offering lots of things to do
Stayed 2 nights in Apr 2024
Response from Fiona Pryde - General Manager on 22 Apr 2024
Dear Eric, We are delighted to read you enjoyed your stay and hope to welcome you back again soon. Warm regards,

10/10 Excellent

Miraj

Stayed 2 nights in Apr 2024
Response from Fiona Pryde - General Manager on 22 Apr 2024
Thank you for a great review, Miraj!

10/10 Excellent

Jitesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Generally pretty good and close to Surface Paradise beach.
Stayed 4 nights in Apr 2024
Response from Fiona Pyrde - General Manager on 16 Apr 2024
Dear Jitesh, We are delighted to ready you had a great stay and hope to welcome you back again soon. Warm regards,

4/10 Poor

Debbie S

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very stuffy!! No rubbish bags for the bins, stains on the bed and our neighbours had a party and we couldn’t sleep until 2am. However, location is very convenient.
Stayed 1 night in Apr 2024
Response from Fiona Pryde - General Manager on 16 Apr 2024
Dear Debbie, We apologise for the challenges you faced during your stay. We strive to provide a comfortable and relaxing environment for all our guests, and we are sorry to hear that your experience did not meet your expectations. We will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly.Warm regards,

10/10 Excellent

Mazin Salah Shaban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fiona Pryde - General Manager on 16 Apr 2024
Thank you for a great score, Mazin!

10/10 Excellent

Belinda, Currumbin Waters

Stayed 1 night in Apr 2024
Response from Fiona Pryde - General Manager on 2 May 2024
Thank you for a great score, Belinda!

10/10 Excellent

Anna Marzena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fiona Pryde - General Manager on 16 Apr 2024
Thank you for a great score, Anna!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful experience. It was sweet finding a wine bottle and chocolate left for us to celebrate our wedding
Stayed 2 nights in Mar 2024
Response from Fiona Pryde -General Manager on 9 Apr 2024
Dear Natalia, We are delighted to read you had a beautiful experience with us and the special touch added to your celebrations. Warm regards,

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
The Hotel gym is dirty and don’t feel safe. VIP lounge has very poor service.
Stayed 2 nights in Mar 2024
Response from Fiona Pryde - General Manager on 2 Apr 2024
Dear Wendy, We sincerely apologise for the issues you experienced during your stay. We will ensure to address these issues with our to team to ensure any improvements are made.Warm regards,

4/10 Poor

Firas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fiona Pyrde - General Manager on 2 Apr 2024
Thank you for your score.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay, thank you too all the staff.
Stayed 5 nights in Mar 2024
Response from Fiona Pryde - General Manager on 26 Mar 2024
Dear Steven, We are delighted to read you enjoyed your stay and we hope to welcome you back again. Warm regards,

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Fiona Pyrde - General Manager on 19 Mar 2024
Dear Terry, We are delighted to read you enjoyed your stay and the location. Warm regards,

10/10 Excellent

Neil

Stayed 1 night in Mar 2024
Response from Fiona Pryde - General Manager on 9 Apr 2024
Thank you for a great score, Neil!

10/10 Excellent

Nobuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Fiona Pryde - General Manager on 19 Mar 2024
Thank you for a great score!

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Fiona Pryde - General Manager on 19 Mar 2024
Dear Morgan, We are delighted to see you had a great stay!Warm regards

10/10 Excellent

Saud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 14 Mar 2024
Dear Saud, We are delighted to read you had a great stay and we hope to welcome you back again.Warm regards,

10/10 Excellent

Sukhbant Singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, large rooms and friendly staff
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Dear Sukhbant,We are delighted to read you had a great stay!Warm regards,

10/10 Excellent

Kawa, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not quiet but loved it in the centre of everything in the city highly recommended
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Thank you for a great score, Kawa.Warm regards,

10/10 Excellent

Dang Duy Phuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, will be back
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Thank you for your review. We can't wait to welcome you back again!Warm regards,

10/10 Excellent

Jigar

Liked: Cleanliness, amenities, property conditions & facilities
amazing property
Stayed 7 nights in Feb 2024
Response from Fiona Pryde - General Manager on 18 Feb 2024
Thank you for a great score, Jigar!

6/10 Okay

Jarrod

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for your score!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and facilities would highly recommend
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
We are delighted to see you enjoyed your stay and hope to welcome you back again.

6/10 Okay

Chyanne

Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 21 Mar 2024
Thank you for your score.

8/10 Good

Nadeya

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for you score!

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping areas and beach
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
We're pleased to see you enjoyed the location!

10/10 Excellent

Hira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 2 Feb 2024
Thank you for a great score, Hira.

6/10 Okay

MARTIN EMILIO

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Tv doesn’t work, even play something on YouTube, cast or watch tv. The cleaners are very friendly and nice people, but I think there isn’t enough of them to clean all the rooms during the right time frame
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Dear Martin,We are very sorry to read you had issues with the tv and appreciate the feedback you provided on our housekeeping. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

8/10 Good

Tamer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very good customer service
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear Tamer, We are pleased to see you enjoyed your stay and hope to welcome you back again soon. Warm regards,

6/10 Okay

Desh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
We usually stay here, but this time we found the room much dirtier, not getting serviced on time. I always have to ask do you have the room service and we entered the old guest stuff was left in the fridge so very unsatisfied. All I can say the overseas Hilton are hundred times better than one better here in Australia.
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 31 Jan 2024
Dear Desh, We sincerely apologise for the shortcomings you experienced during your stay with us. We have shared your comments directly with our Housekeeping Manager to ensure appropriate follow up with the team. We pride ourselves on delivering an exceptional level of quality and cleanliness and we are very sorry that during your stay, we were unable to demonstrate this.Warm regards,

4/10 Poor

Monica

Disliked: Cleanliness, property conditions & facilities
Apartment was below average. Riped carpet throughout, dirty and hotel ran out of towels. Not just pool towels, they were out normal bath towels. Breakfast was below average as well. We went down at 8:30am, most hot food was empty, no fruits. They didn’t have a table for despite booking in advance. We have stayed at Hilton before, it was great about 6 months. This experience is worthy of zero stars. I did send Hilton photos of the room.
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 31 Jan 2024
Dear Monica, We sincerely apologise for the the issues you experienced during your stay. At Hilton, we pride ourselves on an exceptional level of service and we have clearly let you down on this occasion. We will ensure to investigate this further. Warm regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Thanks for a great score, Caroline.

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 21 Mar 2024
Thank you for a great score.

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room with great view
Great service, our room was big and spacious (2 bedroom), beautiful view of the beach, fantastic bfast too. We loved our week at the Hilton. Right above all the action in Surfers. Thanks for a great holiday.
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear Kirsten, We are delighted to read you had a fantastic stay and we hope to welcome you back again soon. Warm regards,

10/10 Excellent

krystal

Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Thanks for a great score, Krystal!

4/10 Poor

Harjeet

Disliked: Cleanliness, staff & service
Nothing staff at the reception was rough and helpless didn’t give any specific information when asked help start laughing instead helping so I will pass my experience to 10 of my friends and family. No never need to train staff properly
Stayed 3 nights in Jan 2024
Response from Fiona Pryde - General Manager on 31 Jan 2024
Dear Harjeet,We are sorry to read you were disappointed with your interactions with our team. We have been advised that you had failed to check out at the appropriate time and our team had asked you numerous times to check out which was not done. This may have caused the frustration. If you would like us to investigate this further, please don't hesitate to contact us directly. Warm regards,

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear Cameron, We are so pleased to read you had a great stay and we can't wait to see you back again soon.Warm regards,

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the heart of Surfers
The location of the hotel was excellent . Service was fantastic and the room was very clean
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear Ben, We are so pleased to read you had a great stay and we can't wait to see you back again soon.Warm regards,

8/10 Good

Natasha

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Great pool for the younger kids! Great location with shops and beach within walking distance. Only downer was that the residence rooms don't get any housekeeping.
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear Natasha, We are pleased to see you enjoyed your stay. We do have residence housekeeping, which is every 3 days due to limited lift service. However, we are always happy to book in additional housekeeping services per our guests requests. Warm regards,

10/10 Excellent

KD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the panorama room. Views were breathtaking. Executive lounge and buffet breakfast were top notch.
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear KD,We are delighted to read you had a great stay and hope to welcome you back again soon. Warm regards,

10/10 Excellent

Mohamed Irfan

Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 13 Feb 2024
Thank you for a great score, Mohamed!

10/10 Excellent

Nikolin

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 23 Jan 2024
Thank you for a great score, Nikolin!

10/10 Excellent

Baljit Kaur Baljit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Fiona Pryde - General Manager on 23 Jan 2024
Thank you for a great score, Baljit!

10/10 Excellent

Cynthia Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 23 Jan 2024
Thank you for a great score, Cynthia!

4/10 Poor

bassam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
very courteous staff but not knowledgeable about area and doea not provide any recommendations for areas to explore or resturants
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 22 Jan 2024
Dear Bassam, Thank you for your feedback, we will address this matter with our team to ensure that they are well-informed. We are pleased to see our team were courteous to you during your stay. Warm regards

8/10 Good

Radojica

Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything .
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 22 Jan 2024
Thank you for your review, Radojica.