Mercy University Hospital

The hotel’s location is fantastic — central, convenient, and walkable to everything we needed. That alone made our stay manageable. However, several issues would make me choose a different place next time, especially given how many other hotel options are in the area. The biggest downside was the noise. The building seems to be constructed in a way that every door closing or slamming echoed loudly into our room, even late at night. It made it difficult to fully relax or get a solid night’s sleep. Temperature control was also a problem. The thermostat in our room was broken, so we had to rely on the front desk to adjust it remotely, which never actually set it to a comfortable level. It always felt off —way too cool — and we had no way to fix it ourselves. Cleanliness was another concern. While nothing was outright filthy, it clearly hadn’t been cleaned thoroughly. My son was playing with Legos on the floor and kept getting other people’s hair tangled in the wheels — more than once. That’s something that shouldn’t happen in any hotel room. Finally, for what the hotel offers, it felt overpriced. The amenities didn’t match the rate, especially compared to what else is available nearby. All in all, while the location is excellent, the noise, temperature issues, and lack of cleanliness mean I wouldn’t stay here again. With so many options in the area, it’s worth looking elsewhere.

A very unique and pleasant atmosphere

We stayed on Bank Holiday for a night. Staff were amazingly friendly, bar food was great. Pool and amenities were super clean and again staff in the leisure were brilliant and so helpful . Only downside was about 8pm a really bad smell starting coming from the bathroom. We had to keep the door closed.Warm night there is no air con in the room and no fan in the bathroom