Merchant City Holidays from £131

Room had no window. Breakfast didn’t start until 8:30 - too late for me. Staff were friendly though

It is so homely and the starter pack makes it even better. You feel comfort as soon as you enter the studio. The shops are a few minutes walk. The staff were super friendly. I will definately be booking with them again

Very impressive

This property falls significantly short of its premium pricing and advertised standards. The website photos give a misleading representation. Upon arrival, the room exhibited severe maintenance issues: heavily stained carpeting, torn wallpaper, and yellowed skirting boards. Spare duvets were unceremoniously bundled into the wardrobe, making storage unusable. Furthermore, the bed consisted of two single beds not joined together, leaving a deep, uncomfortable gap down the middle. The bathroom suffered from a persistent drain odor, and shower water pressure was virtually nonexistent. Customer service was equally disappointing. A staff member promised management would meet us at 6:00 PM, but no one followed up. The manager was aware we contacted Expedia, yet intentionally avoided us until we specifically asked him to come to the room. When we spoke, his response was dismissive. Management offered a bottle of wine and complimentary EV charging—though charging was only granted because we explicitly asked about it while vacant. These minor gestures are entirely inadequate for a severely compromised stay. Prospective guests are advised to look elsewhere.