Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Upstate New York

Delightful stay

Posted 04-Aug-2015
Pros: Everything.. inside, outside pool. the bed was awesome, staff, cocktails at the bar.. all good.
Cons: Not that I can think of.
We could not have asked for a more comfortable, clean, organized and friendly hotel stay. Great job to all staff and management.
2 out of 5
by A verified traveller from Arizona

The Hilton Organization Needs To Wake Up!

Posted 03-Aug-2015
Pros: The Hostess at the Bistro was delightful, extremely warm and welcoming the entire time were there.
Cons: You have no exhaust fans in the bathrooms. A very poor situation. The condensation from the shower kept the ceiling dripping and the floor wet.
Location: We were there for interment of my brother at the Long Island National Cemetery.
The first impression was poor. My sister arrived before me and they front desk staff was rude. The room was guaranteed by my credit card authorization and they insisted on my sister giving them a credit card. Oh and by the way, my sister uses a walker and is challenged by every step she takes. There was no one at check in to assist with my bags when I arrived. I reserved two rooms and they gave me the key to the wrong room. I specifically called ahead to insure they had the right guest names for each room. When I entered the room, there was a dirty humidifier in the room. In adequate linens consistently a problem each day. With the last day over the top. The housekeeping person folded up used towels and shoved them in the space where new towels where to be placed. The closet door was separating. The Steak House restaurant service was poor at best for dinner. The service at the Bistro was not much better. You are short staffed! The morning of August 1 at 5 a.m. the fire alarm went off. There was considerable confusion. People were told to go back to their rooms and it went off an additional 5 times. We were told to leave our rooms and we did for the 4th time. We stayed in the Lobby for 1 hour with no word from management regarding the status of the emergency. We saw multiple guests leaving. We returned to our room so my sister could pack to catch her flight that morning.
3 out of 5
Recommended
for Couples
by A verified traveller from Staten Island

Hotel Experience

Posted 01-Aug-2015
Pros: It's very beautiful. I love looking at the pool from the Lobby.
Cons: Just keeping the pool cleaner and having towels more available.
Location: We just wanted to rest. The hotel is close where my parents are buried. I have brothers and sisters who live not too far. Republic Airport is nice.
I really enjoyed the hotel, as usual. The pools needed to be cleaner. I was in the outside pool and the vacuum went over my foot scaring me. Other than that....I didn't request a King Size Bed.....my fault.....didn't realize it till after I booked. So my husband were kind of on top of each other....which wasn't too bad except I snore....so I was right in his face.
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Centrally located so easy access.

Posted 14-Jul-2015
Pros: Staff
Location: Beaches, nearness to New York City, Gold Coast of Long Island
Staff were friendly. Breakfast was excellent. Staff provided good information
3 out of 5
by A verified traveller from new york

Ok for convention or business, but...

Posted 13-Jul-2015
Big hotel with bright design that came across as loud. Room service food (breakfasts) not great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, very comfortable and friendly helpful

Posted 06-Jul-2015
It was a great stay and the property was great. Very good like every other Hilton I have stayed at
3 out of 5
by A verified traveller

Posted 06-Jul-2015
Pros: coffee
Cons: all of the above
room was smaller , shower is rediculous trying to figure out , 2 towels ?? not enough , elevators smelt terrible
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2015
Excellent service, nice indoor pool. The room was clean. Nice ambiance!
2 out of 5
by A verified traveller

Skip the Breakfast Buffet

Posted 09-Jun-2015
Pros: location
Cons: Bathroom towel supply was skimpy.The grab bar in tub was badly positioned- it is not helpful in getting in/out of the tub.
Location: not much.
Not only were the breakfast offerings skimpy, but the staff was rude. We were asked at least 5 times if we were finished eating (at 9:30 and the breakfast closes at 11 am), when we had made it clear that we were not done. The check was brought to us, and the staff continued to ask about it. There were plenty of tables available for a larger party that came after 10 am. The breakfast itself was unlike a usual Hilton offering- "Greek yogurt" was thin and watery. No berries. Very poor bakery items.
4 out of 5
Recommended
for Couples
by michael from Henrico, va

Decent

Posted 30-May-2015 on Hotels
I found the front desk employees to be a bit condescending. Otherwise it was a pretty good experience. Didn't see many vacationers here, mainly people on business trips.