Dear Gil, Thank you for your feedback. We are glad to hear you enjoyed the neighborhood and area. However, we apologize for the unpleasant smell in the bathroom. Your comments are important to us, and we will address this issue promptly with our housekeeping team to ensure a more comfortable experience for our future guests. We hope to welcome you back soon for a much better stay.Sincerely,Hotel Management

Dear Adriana Elena, Thank you for choosing Extended Stay America. We are delighted that you have found a home away from home at our establishment during your annual trips to New York. Providing a tranquil and comfortable environment and functional amenities like the small kitchen is essential to us. We are pleased that you feel safe and welcomed and that our accommodations meet your needs. Your loyalty and satisfaction mean a lot to us, and we look forward to welcoming you back each year. Thank you for your kind words and for choosing to stay with us!Sincerely,Hotel Management

Dear Richard, Thank you for sharing your feedback. We apologize for the disturbance caused by the noise during your stay. Ensuring a comfortable environment for all guests is vital to us. We regret any inconvenience you experienced and will address this with our team to prevent similar occurrences. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to welcome you back for a more enjoyable experience. Sincerely,Hotel Management

Dear Philip, Thank you for taking the time to share your valuable feedback with us. As an extended-stay hotel, we always strive to ensure a seamless and enjoyable experience for each and every guest, regardless of the length of their stay. However, we are sorry to learn that your expectations were not met during your recent visit. It is also disappointing to hear that our complimentary grab-and-go breakfast was not to your liking. Please rest assured that your satisfaction is of utmost importance to us, and we will address your concerns internally to improve our guests' experiences moving forward. We hope to have the opportunity to welcome you back in the future so we can provide you with an enhanced and much-improved stay next time.Sincerely,Hotel Management

Dear Chantell, Thank you for choosing our hotel and sharing your review. Our aim is to provide a clean and comfortable stay for all our guests, and we are glad your room was clean. We take cleanliness concerns seriously and are thrilled this was achieved. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear David, Thank you for your positive review of Extended Stay America! We're delighted that you found our hotel to be excellent value and comfortable. However, we apologize for the issue with the water temperature but are pleased that our front desk staff was able to resolve it quickly for you. We appreciate your feedback and hope to welcome you back again soon!Sincerely,Hotel Management

Dear Andrew, Thank you for choosing to stay with us. We're delighted that your stay at Extended Stay America was tranquil. Your comfort is important to us, and we're glad we could provide a peaceful environment for you. We look forward to welcoming you back for another quiet stay soon!Sincerely,Hotel Management

Dear Christine, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled to rotate, and we will gladly share your feedback with the appropriate team as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management

Dear john, Thank you for choosing to stay with Extended Stay America and for sharing your review. We're delighted to know that you had a great experience with us. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Marsha, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for the experience with odor in the hallway during your visit. Our team is dedicated to maintaining a comfortable environment for all guests, and we apologize for falling short of your expectations in this regard. Rest assured, we will address this issue promptly to ensure a more pleasant stay for our future guests. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Martine, Thank you for staying at our hotel and sharing your concerns. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the housekeeping and towel exchange process is disheartening, and we genuinely regret any frustration caused. Our team will address these issues to ensure a more seamless experience for our guests. Your comfort is our top priority, and we appreciate your patience. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,Hotel Management

Dear Eugene, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. We strive for excellence and are thrilled you appreciated our quiet atmosphere and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear edward, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Patricia, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Rishabh, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people to make future improvements. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

Dear Viliadert, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Andrew, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Latoya, We apologize for the unpleasant odor you encountered during your stay. Our team works diligently to maintain a fresh and comfortable environment in all our rooms. Your feedback is important, and we will address this issue promptly to ensure it does not recur. Please don't hesitate to reach out to our staff during your stay so we can assist in resolving any concerns you may have. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Tara, We apologize for any discomfort caused by the presence of other guests. While we strive to provide a welcoming environment for all, we understand your concerns. Rest assured, we prioritize the safety and security of our guests and regularly monitor activity on the property. Your feedback is valuable, and we will take steps to address any issues to ensure a pleasant experience for all future guests. We appreciate your input and hope you'll consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing our property.Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Dondré, We genuinely regret the less-than-pleasant experience you had during your stay. Your concerns about the presence of pets and the discomfort caused by the smoke of some inconsiderate guests are genuinely disheartening. We want to assure you that your input is invaluable, and we will review your feedback with our team to work towards providing a more pleasant environment for all our guests. Please accept our heartfelt apologies for any disappointment caused. Your comments guide our improvement efforts, and we are grateful for your observations. We would be honored to have the opportunity to welcome you back for an enhanced stay in the future. Sincerely,Hotel Management

Dear Miladys, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. While we're glad you had an overall positive experience, we regret that your stay was not flawless and apologize for any inconvenience caused. Your comments have been noted, and we will address these concerns appropriately. We value your patronage and hope you choose us for your future visits. Sincerely,Hotel Management

Dear Kareem, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management