Ratings based on 526 Verified Reviews

3.3 out of 5
60% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Fresno, CA

Bed Bugs

Posted 19-Oct-2017
Pros: Nothing
Cons: Get rid of the bed bugs!
Location: N/A
We booked 2 rooms for our employees at this hotel and both rooms had bed bugs! One of the guys got up in the middle of the night and asked to change rooms because he was so bit up. The next morning the other guys asked to change rooms because they too had bites. Both times the person at the front desk was not surprised, as if they were aware of the bugs. The rooms that they moved to also had bed bugs, we ended up getting rooms at a different hotel. If you check in at this hotel, please move the bed to see if there are bugs.
5 out of 5
Recommended
for Everyone
by A verified traveller from nj

Nice hotel for the night

Posted 15-Sep-2017
Great stay! Close to a lot of restaurants! The room is very spacious! A lot of parking for many different types of vehicles. I would recommend this hotel to everyone staying in the Long Island area.
Comment from Hotel Management
15-Sep-2017 by General Manager, Hotel Management
Thank you for sharing a wonderful review of your visit to Extended Stay America. We are thrilled to read that you loved our convenient location and your spacious room. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, General Manager
4 out of 5
by A verified traveller from HAMPTON, VA Territory

Excellent customer service desk personal.

Posted 07-Sep-2017
Pros: Location & room rate.
Cons: Install automatic open & close doors at the entrance. Difficult to get in and out with luggage. Thank you
Check-in was smooth...Service desk manager very helpful.
Comment from Hotel Management
07-Sep-2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know you found us to be a good value and that you enjoyed the service delivered by our front desk associates. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Middle of the roaf

Posted 23-Aug-2017
I was on business and just needed a place for overnight. It was fine for this.
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America while you were here for your business trip. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this during your visit. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
3 out of 5
by A verified traveller from Palm Beach gardens, FL

Convenient for where we wanted to be.

Posted 22-Aug-2017
Pros: See above
Cons: See above
Dingy-badly needs upgrading. Room bare bones. No refrigerator; very poor breakfast. On the positive side, parking was free and convenient and free WiFi.
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
Steve, thank you for your visit. It’s nice to know our location was convenient for your needs and that you were overall satisfied with your stay. However, we are sorry for not meeting all of your expectations. Your feedback has been shared with the appropriate individuals in our organization in an effort to improve our facilities moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveller from Pennsylvania

Dirty and old

Posted 19-Aug-2017
The mattress was very comfortable, the wireless service was excellent, the coffee was good. The only nice things I could find to say. I would never stay again. Pricey too for a crumby room. Hallways stank.
Comment from Hotel Management
21-Aug-2017 by General Manager , Hotel Management
Bryan, thank you for your review. Although your stay was pleasant in some aspects, we are so sorry we missed meeting all of your expectations while you were here. I have shared your concerns with my Housekeeping team to take necessary measures. We regret the inconvenience caused and hope to have one more chance so we can make it up to you. Sincerely, General Manager
3 out of 5
by A verified traveller

Posted 20-Jul-2017 on Hotels
Customer Service is good...very accommodating....but not comfy....very pricey to simply sleep there at night. Could be cleaner in the common areas and hallways. Its pet friendly so I guess that's why it always smells bad. Other places nearby have continental breakfast and some also have pools. If the price was better then I would understand....but its sky high for just allowing pets.
Comment from Hotel Management
22-Jul-2017 by Manager, Hotel Management
Thank you for taking the time to share your feedback. Although you liked our service, I am sorry for not meeting your expectations. I truly regret the inconvenience caused and have taken a note of your concerns for future improvements. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
1 out of 5
by A verified traveller

Run down, dangerous, too expensive for quality

Posted 20-Jul-2017
Pros: Location, bed was Ok, iron broken replaced quickly, Polite cleaning staff & apparent manager.
Cons: All Furnishings, Carpet in hall & rooms, more professional night & weekend Desk staff, Light switches difficult to use
Location: No idea
Ironing board kept toppling over, side door was not locked at night, unsavory men outside at side door all day & night smoking, prepackaged "breakfast", A/C smelled of burning during the night, heat was coming out , tried to unplug it, plug was hot, tried to reset it, was hot again. Digital kept reading "FP" Finally had to unplug at 3 am. Wasn't calling for a repair at that time. So damp, musty after that. Shower leaked.
Comment from Hotel Management
22-Jul-2017 by General Manager, Hotel Management
Thank you for choosing to stay with us on your trip. We're sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so that you can experience the terrific service you should always expect from us, every visit. Sincerely, General Manager
1 out of 5
by Rose

Posted 18-Jul-2017 on Hotels
We found it very outdated and kind of ugly. Rugs were stained. Air conditioning turned to heat on it's own, smelled like something burning. Had to unplug in middle of night. Sparks came out. We worried about a fire. Men were smoking outside back door. Gave it a seedy feel. That back door was unlocked each time we came and went. Security worry. Would not recommend.
Comment from Hotel Management
20-Jul-2017 by Manager, Hotel Management
Rose, we sincerely apologize for the troubles you encountered which led to a disappointing stay. You deserved a comfortable experience, but we are extremely sorry we fell short in making this happen for you. Your concerns have been shared with the appropriate departments to take corrective measures. We deeply regret the inconvenience caused, and please consider giving us another opportunity so we can redeem ourselves. Sincerely, General Manager
4 out of 5
by LEWIS

Posted 17-Jul-2017 on Hotels
Comment from Hotel Management
19-Jul-2017 by Manager, Hotel Management
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Long Island - Melville. Sincerely, General Manager