Ratings based on 481 Verified Reviews

3.3 out of 5
61% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Miami

Room are big but too darty

Posted 30-Apr-2017
Hotel staff it's kind and helpful. But hotel it's very darty.... we stay 3 nighs and it never was clean.
Comment from Hotel Management
30-Apr-2017 by General Manager, Hotel Management
Thank you for sharing your review. We are glad that you liked our helpful associates, but we are sorry that you had cleanliness issues while you were here. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
1 out of 5
by A verified traveller

Terrible, not a full service hotel

Posted 12-Apr-2017
Terrible, not a full service hotel, I will never use Expedia again
Comment from Hotel Management
14-Apr-2017 by General Manager, Hotel Management
Thank you very much for staying at our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from m

Everyone was so nice.

Posted 05-Apr-2017
Even my dog had fun with other dogs in the clean field !!
Comment from Hotel Management
06-Apr-2017 by General Manager, Hotel Management
Thanks so much for taking the time to write a review about your stay at Extended Stay America - Long Island – Melville. It means a lot to know you and your dog had an enjoyable stay with us. We appreciate your compliment and look forward to seeing you again. Sincerely, General Manager
4 out of 5
by A verified traveller

Adequate

Posted 15-Feb-2017 on Hotels
I stayed for 9 days and it was refreshing not having to worry about daily room service and requested it as needed. Complimentary coffee service was nice. The hotel condition was not the best but adequate for the cost. Would stay again under similar circumstances.
Comment from Hotel Management
17-Feb-2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Long Island – Melville. We are glad you were comfortable here and our facilities and service were to your satisfaction. Thank you again for your feedback. We look forward to your return. Sincerely, General Manager
3 out of 5
by Tara

Posted 11-Feb-2017 on Hotels
Comment from Hotel Management
13-Feb-2017 by General Manager, Hotel Management
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
5 out of 5
by Angela

Posted 08-Feb-2017 on Hotels
Comment from Hotel Management
10-Feb-2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Long Island – Melville and for your excellent rating! We love receiving feedback like yours, as our goal is to ensure an excellent and memorable experience for every guest. Thank you for your business, and we look forward to seeing you again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel, very quiet.

Posted 04-Feb-2017
My experience at this hotel was wonderful. The manager was very helpful. I would recommend this hotel to friends and family.
Comment from Hotel Management
04-Feb-2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Long Island - Melville. It's great to know you enjoyed your stay with us and that our facilities and services were to your satisfaction. Thank you for your recommendation, and please visit us again the next time you are in the area. Sincerely, General Manager
3 out of 5
by A verified traveller

Ok but...

Posted 03-Feb-2017 on Hotels
Phone didn't work throughout Stay even after reported. Very noisy beginning at 5:15am with pick up trucks warming up in the lot. Breakfast was marginal. But convenient and clean. Bed was comfortable.
Comment from Hotel Management
05-Feb-2017 by General Manager, Hotel Management
Thank you for taking time to evaluate your stay and for sharing your feedback. While we are glad you found our facility to be clean and your bed to be comfortable, we regret the service and noise issues you experienced during your visit. We strive to deliver flawless experiences so we appreciate you sharing your constructive feedback as it will help us as we continually strive to improve our efforts. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Long Island, NY

Very nice and quite hotel

Posted 29-Jan-2017
The room was clean, staff was nice and helpful whenever I needed something. Area has a bunch of places to eat and do things.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Long Island – Melville. We are thrilled you loved your spotless room, the service provided by our well-trained staff and our location being close to your places of interest. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, General Manager
1 out of 5
by A verified traveller

Stenchy, stained and careless

Posted 21-Jan-2017 on Hotels
First room given, extremely stenchy with stained carpet, dull blanket etc. Requested change of room, which was even worse, door unavailable to open due to occupancy of other guest.
Comment from Hotel Management
25-Jan-2017 by General Manager, Hotel Management
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for letting us know of your dissatisfaction while you were our guest so we could make every attempt to achieve your satisfaction. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments from this review has initiated additional training for our team so we will continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again.   Sincerely, General Manager