First room given, extremely stenchy with stained carpet, dull blanket etc. Requested change of room, which was even worse, door unavailable to open due to occupancy of other guest.
Comment from Hotel Management
25-Jan-2017 by General Manager, Hotel Management
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for letting us know of your dissatisfaction while you were our guest so we could make every attempt to achieve your satisfaction. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments from this review has initiated additional training for our team so we will continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again.