Ratings based on 1,577 Verified Reviews

4.4 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 11-Oct-2018
Comment from Hotel Management
16-Oct-2018 by Manager, Hotel Management
Dear Guest, Thank you for your review! Kind Regards
4 out of 5
by a verified traveller from Adelaide Australia

Posted 10-Oct-2018
Lovely location and easy to get to places we wanted to go. Parking was excellent and easy. Shower not the best, hard to get in and out, should have anti slip mat you shouldn't have to ask for one! Excellent rooms, kitchen area and area to sit was really good for us and lovely area to walk around as well.
4 out of 5
by a verified traveller from vancouver

Posted 29-Sep-2018
Good spacious apartment. a little out of town but easy to walk in. great location for jogging or a short walk to melbourne aquatic centre. Pool and gym area are poor. Building is a little tired and needs a reno. Apartment was clean and had a small balcony. great value overall
Comment from Hotel Management
30-Sep-2018 by Manager, Hotel Management
Dear Guest, Thank you for taking time to write a review. We are happy to see that you have enjoyed our location and housekeeping services. Please be assured that all comments are welcomed and taken on board as we find this the best way to better our service. Kind Regards
4 out of 5
Recommended
for Everyone
by a verified traveller from Perth, WA

great location

Posted 28-Sep-2018
Pros: Great location, can walk or tram into city centre or out to St Kilda beach
Location: Over road from Shrine of Remeberance and Botanical Gardens. Nice walk into city
Excellent location with friendly staff. Great room
Comment from Hotel Management
28-Sep-2018 by Manager, Hotel Management
Dear Guest, Thank you for taking time to write a review, we are so happy to see that you enjoyed the location and staff. Comments like these are very helpful for our future guests. We look forward to you next visit! Kind Regards
5 out of 5
Recommended
for Everyone
by a verified traveller from Victoria, AU

Spacious Rooms in Good Location

Posted 24-Sep-2018
Our second stay at Seasons Botanic Gardens. Walking distance to MSAAC and variety of restaurants. Clean rooms with comfy beds. We will be back.
Comment from Hotel Management
26-Sep-2018 by Manager, Hotel Management
Dear Guest, Thank you very much for your review. I am happy to see that you continue to enjoy so many aspect of our service and property. We look forward to your next stay. Kind Regards
3 out of 5
by a verified traveller

Posted 10-Sep-2018
Comment from Hotel Management
12-Sep-2018 by Manager, Hotel Management
Dear Guest, Thank you for your review! Kind Regards
4 out of 5
Recommended
for Everyone
by a verified traveller from Hong Kong

close to a very beautiful garden

Posted 15-Aug-2018
wonderful french window facing the garden. walking distance to the Shrine and the Royal Botanoc Garden. Tram stop close by to the hotel.
Comment from Hotel Management
17-Aug-2018 by Manager, Hotel Management
Dear Guest, Thank you for your review! We are very happy to see that you enjoyed so many aspects of our location and we look forward to the opportunity of welcoming you back soon during your next trip to Melbourne. Thank You
5 out of 5
Recommended
for Everyone
by a verified traveller from Sydney

Friendly and welcoming staff.

Posted 05-Aug-2018
Lovely comfortable apartment. I chose to dine at the restaurant on two nights. The chef makes a great Malaysian curry and staff were great. The only disappointment was the restaurant experience on Friday. People were smoking somewhere. I could not avoid it and it made eating my food unpleasant. The language in the choice of music was also very unpleasant. I got the idea that despite the initial family friendly nature of the hotel there was a real disconnect. I would not bring children here to eat nor eat there again myself. It’s such a shame that this detracted from what otherwise lovely place to stay.
Comment from Hotel Management
13-Aug-2018 by Manager, Hotel Management
Dear Guest, Thank you for your feedback, we are glad you had a comfortable stay. Your comments regarding the music in the restaurant have been read through by management and taken on board, we are sorry to hear that it caused your time to be unpleasant. We wish to see you again at Seasons Botanic Gardens Hotel. Kind Regards
4 out of 5
Recommended
for Everyone
by a verified traveller from Bright, Victoria

Overnight Melbourne stay

Posted 31-Jul-2018
Spacious comfortable room, great views over towards the Shrine and gardens. Excellent food served in the restaurant. We have stayed here many times and will continue to do so.
Comment from Hotel Management
13-Aug-2018 by Manager, Hotel Management
Dear Guest, It is wonderful to hear that you continue to enjoy your stays with us at Seasons Botanic Gardens Hotel. Of course, your feedback will be useful for our future guests. Once again, thank you for the review and we look forward to welcoming you back on your next visit to Melbourne. Thank you,
3 out of 5
by a verified traveller from Mildura

Poor cleaning

Posted 29-Jul-2018
The apartment we stayed at had not been cleaned properly - dirty towels left in bathroom, mess and money left on table in bedroom and the cot provided for our baby had a huge brown stain on the side of it. Overall the property was in ok condition but housekeeping was poor and we didn’t even get an apology!
Comment from Hotel Management
13-Aug-2018 by Manager, Hotel Management
Dear Guest, I am sorry to see that there was so many areas of disappointment for you, this is not the service we strive to offer and all comments have been passed to the necessary departments. Any reviews made by guests are taken very seriously as we try our best to ensure our guests have the best of hospitality during their visits. We’ll work hard to fix the issues you experienced. Kind Regards