Ratings based on 1,565 Verified Reviews

4.4 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 10-Sep-2018
Comment from Hotel Management
12-Sep-2018 by Manager, Hotel Management
Dear Guest, Thank you for your review! Kind Regards
4 out of 5
Recommended
for Everyone
by a verified traveller from Hong Kong

close to a very beautiful garden

Posted 15-Aug-2018
wonderful french window facing the garden. walking distance to the Shrine and the Royal Botanoc Garden. Tram stop close by to the hotel.
Comment from Hotel Management
17-Aug-2018 by Manager, Hotel Management
Dear Guest, Thank you for your review! We are very happy to see that you enjoyed so many aspects of our location and we look forward to the opportunity of welcoming you back soon during your next trip to Melbourne. Thank You
5 out of 5
Recommended
for Everyone
by a verified traveller from Sydney

Friendly and welcoming staff.

Posted 05-Aug-2018
Lovely comfortable apartment. I chose to dine at the restaurant on two nights. The chef makes a great Malaysian curry and staff were great. The only disappointment was the restaurant experience on Friday. People were smoking somewhere. I could not avoid it and it made eating my food unpleasant. The language in the choice of music was also very unpleasant. I got the idea that despite the initial family friendly nature of the hotel there was a real disconnect. I would not bring children here to eat nor eat there again myself. It’s such a shame that this detracted from what otherwise lovely place to stay.
Comment from Hotel Management
13-Aug-2018 by Manager, Hotel Management
Dear Guest, Thank you for your feedback, we are glad you had a comfortable stay. Your comments regarding the music in the restaurant have been read through by management and taken on board, we are sorry to hear that it caused your time to be unpleasant. We wish to see you again at Seasons Botanic Gardens Hotel. Kind Regards
4 out of 5
Recommended
for Everyone
by a verified traveller from Bright, Victoria

Overnight Melbourne stay

Posted 31-Jul-2018
Spacious comfortable room, great views over towards the Shrine and gardens. Excellent food served in the restaurant. We have stayed here many times and will continue to do so.
Comment from Hotel Management
13-Aug-2018 by Manager, Hotel Management
Dear Guest, It is wonderful to hear that you continue to enjoy your stays with us at Seasons Botanic Gardens Hotel. Of course, your feedback will be useful for our future guests. Once again, thank you for the review and we look forward to welcoming you back on your next visit to Melbourne. Thank you,
3 out of 5
by a verified traveller from Mildura

Poor cleaning

Posted 29-Jul-2018
The apartment we stayed at had not been cleaned properly - dirty towels left in bathroom, mess and money left on table in bedroom and the cot provided for our baby had a huge brown stain on the side of it. Overall the property was in ok condition but housekeeping was poor and we didn’t even get an apology!
Comment from Hotel Management
13-Aug-2018 by Manager, Hotel Management
Dear Guest, I am sorry to see that there was so many areas of disappointment for you, this is not the service we strive to offer and all comments have been passed to the necessary departments. Any reviews made by guests are taken very seriously as we try our best to ensure our guests have the best of hospitality during their visits. We’ll work hard to fix the issues you experienced. Kind Regards
5 out of 5
Recommended
for Everyone
by a verified traveller

Very happy with our room it has everything you nee

Posted 26-Jul-2018
Close to restaurants and other CBD attractions MCC for the footy and lots of shops
Comment from Hotel Management
29-Jul-2018 by Manager, Hotel Management
Dear Guest, Thank you very much for your review! We are happy to see that you enjoyed our location! Kind Regards
5 out of 5
Recommended
for Everyone
by a verified traveller

Close enough to every thing in the city

Posted 22-Jul-2018
Very comfortable and relaxing. Enjoyed our stay staff were friendly and helpful
Comment from Hotel Management
25-Jul-2018 by Manager, Hotel Management
Dear Guest, Thank you for your review! We look forward to the opportunity of welcoming you back soon during your next trip to Melbourne. Thank You
4 out of 5
Recommended
for Everyone
by a verified traveller from Lindfield

Close to city and convenient

Posted 18-Jul-2018
Pros: Good size, helpful reception, close to city and on main tram line
Cons: Nothing it was perfect for the price
Location: Close to tram and park, 10 minute walk to the city
Apartment hotel was great, plenty of room, helpful reception staff and responsive to requests. Will be happy to stay there again.
Comment from Hotel Management
25-Jul-2018 by Manager, Hotel Management
Dear Guest, Your kind words will be shared among the Seasons Botanic Team. Receiving such feedback from guests like yourself, inspires us to continually improve our service delivery. We look forward to the opportunity of welcoming you back soon during your next trip to Melbourne. Thank you
5 out of 5
Recommended
for Everyone
by a verified traveller

Great food

Posted 12-Jul-2018
The restaurant downstairs is casual and the food is excellent. This makes the hotel worth the stay. Great value.
Comment from Hotel Management
15-Jul-2018 by Manager, Hotel Management
Dear Guest, Thank you for your review. I will be sure to pass your kind words to our restaurant team. Kind Regard
3 out of 5
by a verified traveller

3 nights stay

Posted 19-Jun-2018
The hotel has only 1 staff at reception at night so you will not get prompt service if you require. The bed is not clean, there even stains and dirt on bedsheets. Even with housekeeping, the beds not made properly. With 5 of us, they keep forgetting to place 1 more towels for us throughout the stay
Comment from Hotel Management
16-Jul-2018 by Manager, Hotel Management
Dear Guest, Thank you for your feedback. We are sorry to see your disappointments you faced during your stay with us. Your comments have been read through by management and taken on board. We wish to see you again at Seasons Botanic Gardens Hotel. Kind Regards