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Reviews of Nightcap at Sandown Park Hotel

3.5 out of 5
Nightcap at Sandown Park Hotel
Cnr Corrigan Road & Princes Highway, Noble Park, VIC

Reviews

6.8
Rating 10 - Excellent. 40 out of 204 reviews" "
Rating 8 - Good. 58 out of 204 reviews" "
Rating 6 - Okay. 54 out of 204 reviews" "
Rating 4 - Poor. 30 out of 204 reviews" "
Rating 2 - Terrible. 22 out of 204 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Shaun, Kensington

Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great service as always, generous size rooms Awesome pressure in shower
Stayed 3 nights in Oct 2023
Response from SPH Reception on 2 Nov 2023
Thank you for the review, we are glad to see you enjoyed your stay. Your feedback is greatly appreciated.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
This was the kindest, friendliest, smoothest check in I have ever had. Rooms are new, very clean. Great stay considering we were staying there for a funeral which was across the road. Room was dark and didn't hear any traffic great stay, thank you.
Stayed 1 night in Oct 2023
Response from SPH Reception on 1 Nov 2023
Thank you for the great review, we appreciate your feedback.

10/10 Excellent

Jodie

Travelled with family
Liked: Amenities
Absolutely beautiful
Stayed 1 night in Aug 2023
Response from SPH Reception on 20 Aug 2023
Thank you for your feedback Jodi

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from SPH Team on 25 Jul 2023
Thank you for your feedback Ken

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome, facilities comfortable
Stayed 1 night in Apr 2023
Response from Cathie on 5 May 2023
Thank you for the review Michelle

10/10 Excellent

Pashtoonyar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Reception on 25 Apr 2023
Thank you for your feedback

10/10 Excellent

Mary Carmen

Stayed 1 night in Apr 2023
Response from Cathie on 30 May 2023
thank you Mary for your rating.

10/10 Excellent

Taylah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff friendly
Stayed 3 nights in Apr 2023
Response from Reception on 25 Apr 2023
Thanks Taylah for your feedback

8/10 Good

Markos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great but too much traffic noise.
Stayed 4 nights in Mar 2023
Response from Reception on 4 Apr 2023
thank you for your feedback

2/10 Terrible

Aun

Stayed 1 night in Mar 2023

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very comfortable but rather expensive . Considering they have so many gaming machines they charge top price for everything.
Stayed 1 night in Feb 2023
Response from SPH Team on 2 Mar 2023
Thankyou for taking the time to leave us your feedback.

10/10 Excellent

Malinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good bistro next door.
Response from Reception on 9 Jan 2023
Thank you Malinda for the review, we appreciate your patronage.

6/10 Okay

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sandown Park Hotel Reception on 28 Jul 2022
Thanks for the 10 Anita, we are glad you enjoyed your stay.

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Sandown Park Hotel Reception on 26 Jul 2022
Thanks for the review Anita.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sandown Park Hotel Reception on 26 Jul 2022
Thankyou for your review Anita.

8/10 Good

Valerio

Stayed 2 nights in Apr 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it was very close to the location that i went down for- The convenience of meals etc was very good and of quite good quality
Stayed 5 nights in Apr 2022
Response from Reception on 14 Apr 2022
Thank you for your feedback Mark. We hope that you visit us again.

10/10 Excellent

Conrad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were friendly and welcoming. Room was clean. Bed was comfortable. Bathroom was clean and well maintained. Parking was easy and the area was safe. Bar and bistro staff were friendly and efficient. Not a big issue but there could have been more vegetarian options on the bistro menu. Shops and the train station were an easy drive from the motel. Very good value for the room rate.
Stayed 4 nights in Apr 2022
Response from Reception on 14 Apr 2022
Thank you Conrad for the great feedback, we are glad to see that you enjoyed your stay.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking right in front of room
Stayed 1 night in Apr 2022
Response from Reception on 14 Apr 2022
Thanks for the feedback Dennis

6/10 Okay

ABDULLAH

Stayed 1 night in Mar 2022
Response from Reception on 31 Mar 2022
thank you for your feedback.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, quiet location, comfortable beds. Complementary bottled water. Friendly and helpful staff. We’ll stay here again 😃
Stayed 4 nights in Jan 2022
Response from Paul - Manager on 31 Jan 2022
Hi Sue, Thank you for the feedback. It means a lot to all the team. Regards, Sandown Park

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and compact little stay.
Stayed 1 night in Dec 2021
Response from Venue Manager on 5 Jan 2022
Thanks for the feedback

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the room. Beautifully renovated.
Stayed 1 night in Dec 2021
Response from Cathie on 19 Dec 2021
Thank you for your review and feed back Sarah. We hope that you have a merry Christmas.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
neat clean recently renovated room only issue was contractors doing renovations started work at 7.00am so no option for sleep in.
Stayed 1 night in May 2021
Response from Paul on 1 Jun 2021
Thanks for the feedback & apologies for the not being able to sleep in. Little consolation but our renovations are almost done. Kind Regards, Paul Barge Manager

4/10 Poor

Jacinta

Disliked: Cleanliness, property conditions & facilities
Renovation
Was not warned beforehand that renovation was taking place at the time. The tv didn’t work and the shower dripped all night. Would not stay there again. Did not feel safe as lone female traveller
Stayed 1 night in May 2021
Response from Paul on 6 May 2021
Hi Jacinta, We sincerely apologise. Thank you for the feedback. This has prompted a discussion & resultant actions from the team. Kind regards, Paul Barge Manager

6/10 Okay

Ellen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Renovations in progress
The only positive things about the hotel were that it was within walking distance of the Springvale Cemetery (a visit to which was the purpose of our trip), and the free wifi. The owners are in the process of renovating the motel units, so there were workmen using drills and saws from 7.30am Saturday morning. It was hard initially to find where the motel rooms were, and then there was no-one in the office so I had to go to the hotel gaming room to check in. The unit we occupied was basic, and the complimentary continental breakfast was very basic. There was also no option to have a cooked breakfast, with the hotel not opening until 10am. The hotel did, however, have a good menu for lunch and dinner, with reasonably priced seniors' specials, and a discount for seniors card holders.
Stayed 2 nights in Apr 2021
Response from Paul on 11 May 2021
Hi Ellen, Thank you very much for the feedback. It is appreciated. Kind regards, Paul Barge Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to lay our heads when we were working in the area
Stayed 1 night in Mar 2021
Response from Reception on 23 Mar 2021
Thank you for the review, we are glad to see you enjoyed your stay.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
The room was absolutely nothing like the photos on the website which showed clean, bright, modern rooms. Walls were filthy with large sections of peeled paint. Room stank when I arrived. Wardrobe was missing slats. Poor lighting. Cleaner knocked on door and immediately let herself in before I could answer before checkout time, I’d literally just finished dressing and there were no do not disturb signs.
Stayed 1 night in Jan 2021
Response from Reception on 21 Jan 2021
Thankyou for your feedback, we are looking to renovate our rooms in the near future and we are always happy to move you to another room if we are able to. Housekeeping will be reminded of procedures.

2/10 Terrible

Mohammad Amin

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from reception on 31 Jan 2021
thank you for your feedback.

8/10 Good

C

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Just a few old Biscuits under bed when we moved it But that’s it other than good Sorry plus no tissues in the room
Stayed 1 night in Jan 2021
Response from SPH on 13 Jan 2021
Thank you for the feedback, due to covid we can supply items upon request but have removed them from the room for the interim. We are glad to see that you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from SPH on 13 Jan 2021
Thank you for the feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes very clean Staff friendly good food Enjoyed
Stayed 1 night in Dec 2020
Response from Manager on 6 Jan 2021
Many thanks...we appreciate the feedback & I'll pass it on. Paul Barge

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020
Response from Reception on 20 Dec 2020
Thankyou for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Manager on 16 Dec 2020
Thanks very much for the feedback. Paul Barge Manager

4/10 Poor

Steve, Koroit

Business traveller
Disliked: Amenities, property conditions & facilities
The bed was so good. And it was just around the corner from where I needed to go. But that’s it!!! The room was old the shower base was greasy And water pressure wasn’t good. At 2am people where doing burnouts in the car park, and the traffic was loud. Didn’t have a good night sleep.
Stayed 1 night in Jul 2020
Response from Paul Barge on 10 Jul 2020
Hi Steve, Thank you for the feedback, it is appreciated. We apologise. Your review prompted a discussion with the team. We will certainly address each of these issues the best we can. Kind regards, Paul - Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately didnt get to stay there this time got moved to keysborough but have stayed there several times before.
Stayed 1 night in Jun 2020
Response from Debbie on 17 Jun 2020
Thank you Rebecca for your review, we appreciate your feedback, our Motel is now open we hope to see you again soon

8/10 Good

Carmella

Travelled with group
Liked: Cleanliness, staff & service, room comfort
USA Table reunion - Elvis Tribute Show
I stayed at Sandown for convenience, as I was travelling interstate for a reunion at a great show playing there in the function room, which was fantastic. We had a great baked pork dinner as part of the deal. Earlier on that day I also had a meal at the bistro which was good value and very delicious. Although the rooms in the motel part where clean and comfortable they really need upgrading.Staff were very friendly n helpful.
Stayed 1 night in Mar 2020
Response from Paul on 26 Mar 2020
Hi Carmella, Thanks very much for the feedback. We're very happy to read that you had an enjoyable experience despite the external circumstances. We are certainly scheduled for an upgrade in the not too distant future. We'll pass your feedback on to the kitchen team & general staff. Kind regards, Paul - Manager

6/10 Okay

jenni, leongatha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs renovation , staff were lovely bistro was nice room was clean
Stayed 1 night in Mar 2020
Response from Team at Sandown Park Hotel on 19 Mar 2020
Jenni, Thank you for taking the time to review our Motel we appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Debbie on 9 Feb 2020
Thank you for taking the time to review us we appreciate your feed back

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Motel room a bit dated and could do with an upgrade. The restaraunt and food was very good
Stayed 2 nights in Feb 2020
Response from Debbie on 6 Feb 2020
Thank you for taking the time to review our Motel & Hotel, we appreciate your feedback

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay,Great meals
Stayed 1 night in Jan 2020
Response from Deb on 6 Jan 2020
Thank you Bernard for taking the time to review us we appreciate your feedback and are so glad you enjoyed your visit

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Deb on 1 Jan 2020
Thank you for taking the time to review our Hotel we appreciate your feedback

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Reception unattended at time of check in (3 pm). No hair dryer in room.
Stayed 1 night in Dec 2019
Response from Paul on 17 Dec 2019
Thank you for the feedback, it is appreciated. Regards, Sandown Park Hotel

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updating very old and not worth the money to stay
Stayed 3 nights in Dec 2019
Response from Paul on 5 Dec 2019
Thank you for the feedback. Regards, Paul - Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This is a workmans style acommodation, and is in need of updating. Rooms need a little more ventilation, but bathroom and linen clean and price not too bad for this type of accomodation, but wouldnt be my first choice of motel for the area.
Stayed 1 night in Nov 2019
Response from Debbie on 27 Nov 2019
Thank you for your review we appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019
Response from Debbie on 27 Nov 2019
Thank you for taking the time to review us we appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Deb on 3 Nov 2019
Thank you for taking the time to review us we appreciate your feedback .

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from Deb on 31 Oct 2019
Thank you for taking the time to review our Motel, we appreciate your feedback