Dear Cel, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you took full advantage of our central location in relation to many of Melbourne’s best shops and attractions. I am also pleased to hear that our friendly reception staff were able to arrange for an early check-in for your family, and I will be sure to pass your kind words on to them. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that your recent visit was so enjoyable. I will be sure to share your feedback with the staff who will no doubt be thrilled to see their hard work paying off. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am thrilled to hear that you took full advantage of our central location in relation to all that Melbourne has to offer. I will also be sure to share your kind words with the staff who will no doubt be thrilled to receive recognition for their hard work. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that your visit was an enjoyable one. I hope that we may have the opportunity to welcome you back for another visit very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that your visit was such a pleasant one. I hope that we may have the chance to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that your visit was such a pleasant one, and that you found your room to be such great value. I am pleased that you made the most of our central location and I will be sure to share your kind words with the staff who will no doubt be thrilled to receive recognition of their hard work. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that you found our hotel to be so clean and quiet; and that you made the most of our central location in relation to all that Melbourne has to offer. Hotel Causeway has now closed to undertake some exciting rejuvenation works, however I hope that we may have the opportunity to welcome you back again once we re-open in the future! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that your visit was an enjoyable one, and that you found our hotel to be clean and quiet. Hotel Causeway is currently closed to undergo some rejuvenation works however I hope that we may have the opportunity to welcome you back again once we re-open in the future! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Michael, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you took full advantage of our central location in relation to all that Melbourne has to offer. Hotel Causeway will be closing shortly for renovations however I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back when we re-open with a new look in the future! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you made the most of our central location in relation to some of Melbourne’s best shops, eateries and attractions. Hotel Causeway will be closing shortly for renovations however I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back when we re-open with a new look in the future! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. It is fantastic to hear that your time with us was so enjoyable. I will be sure to share your feedback with the staff who will no doubt be thrilled to see their hard work paying off. Hotel Causeway will be closing shortly for renovations however I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back when we re-open with a new look in the future! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you made the most of our central location in relation to all that Melbourne has to offer. I will also be sure to share your kind feedback with the staff who will no doubt be thrilled to receive recognition for their hard work. I am excited to let you know that the Hotel Causeway will be closing very soon for wide rejuvenation works to be undertaken. I hope that we may have the opportunity to welcome you back for another visit to experience the new incarnation of our hotel once we re-open! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant rating. I am delighted to learn that your visit was such a pleasant one. I will be sure to share your feedback with the staff who will no doubt be thrilled to see their hard work paying off. The Hotel Causeway will be closing soon for some rejuvenation works however I hope that we may have the opportunity to welcome you back again once we re-open! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you made the most of our central location in relation to all that Melbourne has to offer. Please rest assured that your feedback relating to the condition of some elements of our hotel has been noted and taken on board. In response to feedback such as this we are excited to announce that our hotel will be closing in the near future and will be returning rejuvenated and with a brand new look. I hope that we may have the opportunity to welcome you back to the new incarnation of the Hotel Causeway in the future. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that your stay was pleasant and that you experienced such exceptional service from the staff. I will be sure to pass on your compliments to them and have no doubt that they will be proud to have their hard work recognised. Cleanliness is an area that we pride ourselves on so it is unfortunate that you felt let down in this regard. I have shared your comments with the housekeeping supervisor so that they may work to maintain the highest standards of cleanliness at all times in to the future. Due to our central location within the heart of the city we are not able to accommodate an ‘on-site’ car park but instead have a special discounted parking arrangement for guests with two nearby public car parks. I apologise for any inconvenience that this may have caused. I hope that we may have the opportunity to welcome you back again in the future. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Jane, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you found your stay to be such great value, and that you made the most of our central location in relation to all that Melbourne has to offer. Please rest assured that your constructive feedback relating to the condition of some elements of the hotel has been noted and taken on board. We are currently in the process of planning some rejuvenation works to be undertaken in the near future so your comments will no doubt be considered in this regard. I hope that we may have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that you made the most of our central location and that you experienced such exceptional service from the staff. I will be sure to share your kind words with the team and have no doubt that they will be proud to see their hard work paying off. I speak on behalf of all of us here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent experience with us. It is unfortunate that it seems we have not been able to reach your expectations in all areas on this occasion. While the nature of this review makes it difficult to comment on specifics, please do not hesitate to reach out if you would like to discuss any element of your stay further. This will allow us to better address any shortcomings and ensure that the guest experience can be enhanced in to the future. I hope to hear from you soon and wish you all the best. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that your recent visit was such an enjoyable one. I will be sure to share your feedback with the staff who will no doubt be thrilled to see their hard work paying off. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us once again and for taking the time to share a review on this occasion. It is great to hear that you make the most of our convenient location in relation to the MCG, Marvel Stadium, and many of Melbourne’s best shops and attractions. Please accept our apologies for issues experienced with your key cards on this occasion. In response to your feedback I have issued a new batch of key-cards to the front desk in order to try and ensure reliability wherever possible moving forward. Please rest assured that your constructive comments relating to the condition of some elements of the hotel have also been shared with management and taken on board. We are currently in the process of planning some rejuvenation works in to the future so your feedback will no doubt be taken on board in this regard. I hope that we may have the opportunity to welcome you back for another visit soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is always our aim to ensure that each guest’s stay is as pleasant as possible. If there are any elements of your stay that you would like to discuss further, or any areas that you feel we can improve; please do not hesitate to reach out. I hope that we may have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for staying with us once again and for taking the time to share such a pleasant review on this occasion. It is great to hear that you continue to find your rooms to be spacious, quiet and such great value. I am also pleased that you make the most of our central location and I will be sure to share your kind words with the staff who will no doubt be thrilled to receive recognition for their hard work. Please rest assured that your feedback relating to the condition of some elements of your room has been noted and taken on board. We are currently in the process of planning some rejuvenation works in to the future so your comments will be taken on board in that regard. In the meantime your comments have been shared with the housekeeping supervisor so that they may be investigated and actioned where possible in a more immediate sense. I am delighted to hear that our hotel is now your favourite in the Melbourne CBD and I speak on behalf of the whole team here when I say that we look forward to welcoming you back for another visit very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. I am delighted to hear that you found your room to be spacious and comfortable, as you made the most of our central location in relation to all that Melbourne has to offer. I hope that we may have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Ryan, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you made the most of our convenient location in relation to some of Melbourne’s best shops and eateries. I hope that we may have the opportunity to welcome you back for another visit soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Ahmad, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you found our hotel to be such a good option for a stay in Melbourne. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. I am pleased to hear that you found hotel to be so quiet and centrally located in relation to all that Melbourne has to offer. I will be sure to share your kind words with the staff will be proud to receive recognition for their hard work. Please rest assured that the constructive elements of your feedback relating to the condition of some elements of the hotel have been noted and taken on board. We are currently in the process of planning some rejuvenation works for the future so please know that your comments will no doubt be considered in this regard. I hope that we may have the opportunity to welcome you back for another visit in the future. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us once again and for taking the time to share such a pleasant review. I am delighted to hear that you continue to make the most of our central location in relation to all that Melbourne has to offer. I will also be sure to share your feedback with the staff who will no doubt be thrilled to see their hard work paying off. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Anna, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you found the bathroom in your room to contain adequate shelf space, and that you made the most of our central location in relation to all that Melbourne has to offer. As you say we are currently in the process of planning some rejuvenation works to be undertaken relating to various aspects of the hotel in to the future. It is fantastic to hear that you plan on returning after these works are complete; and I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Debra, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you found your room to be such great value, and that you made the most of our central location in relation to all that Melbourne has to offer. As you say some of our rooms have steps leading up to the entrance as well as our duplex rooms containing internal steps. Should any guest have mobility impairments however our friendly staff will be more than happy to ensure that they are allocated to a fully accessible room within our hotel. I hope that we may have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that your time with us was generally ‘very good’ although unfortunate that issues prevented you from enjoying your stay to the fullest on this occasion. Please rest assured that your feedback in relation to the temperature of your room upon arrival has been noted and taken on board. I have also shared your feedback relating to the toilet overflow with our maintenance department to investigate and action if possible. I hope that we may have the opportunity to welcome you back again soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Steve, Thank you for taking the time to share a review on your recent stay with us. I am pleased to hear that your stay with us met your expectations. Please rest assured that your constructive feedback relating to noise from the lift motor room has been noted and taken on board. We are currently in the process of planning some rejuvenation works to be undertaken in the future so your feedback will certainly be considered in this regard. I hope that we may have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you found your bathroom to be spacious, your bed to be comfortable, and that you made the most of our central location in relation to all that Melbourne has to offer. I hope that we may have the opportunity to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Helen, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that you enjoyed the ‘art deco’ character of our building, and that you made the most of our central location within the heart of Melbourne. I will also pass on your positive feedback relating to the robes. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. While I am pleased that you enjoyed a largely pleasant stay, it is unfortunate that issues prevented you from enjoying your stay to the fullest on this occasion. Please rest assured that your constructive feedback in relation to the firmness of your pillows has been shared with management and taken on board as we constantly look to further enhance the guest experience in to the future. I have also shared your feedback relating to the water pressure in your shower with our maintenance department for them to investigate and action immediately where possible. Please accept our apologies for any inconvenience caused. I hope that we may have the opportunity to welcome you back again in the future. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you found our hotel to be so nice and quiet, and that you made the most of our central location in relation to all that there is to see and do in Melbourne. I hope that we may have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you made the most of our central location in relation to all that Melbourne has to offer. Please rest assured that your feedback relating to the ‘datedness’ of your room has been noted and shared with our maintenance department for them to investigate and action immediately where possible. I hope that we may have the chance to welcome you back again in the future. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a rating on your recent stay with us. It is always our aim to ensure that each guests’ stay is as pleasant as possible. If there are any areas that you feel we can improve or if you would like to discuss your time with us further please do not hesitate to reach out. I hope that we may have the opportunity to welcome you back again in the future. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to learn that your time with us was so pleasant. I will be sure to share your feedback with the staff who will be proud to see their hard work paying off. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. It is fantastic to hear that you found your room to be so clean, tidy, and quiet; as you made the most of our central location within the heart of Melbourne. I hope that we may have the opportunity to welcome you back for another visit very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Pp, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you made the most of our central location in relation to all that Melbourne has to offer. I will also be sure to share your kind words with the staff who will no doubt be thrilled to receive recognition for their hard work. I hope that we may have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is always our aim to ensure that each guest’s stay is as pleasant as possible so it is unfortunate that it seems we may have let you down on this occasion. While the anonymous nature of this review makes it difficult to comment on specifics, I would greatly appreciate if you are able to reach out directly with any further details so that we may work constructively to improve the experience for all guests in to the future. I hope to hear from you soon and wish that we may one day have the opportunity to welcome you back again. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you found your room to be quiet, spacious, and containing of all that you needed as you made the most of our central location in relation to all that Melbourne has to offer. We are currently in the process of planning some wider rejuvenation works to be undertaken in the coming months so please rest assured that the constructive elements of your feedback will be taken on board in this regard. I hope that we may have the opportunity to welcome you back again in the future. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is unfortunate that issues prevented you from enjoying your stay to the fullest on this occasion. While the anonymous nature of this review makes it difficult to comment on specifics, please know that we undertake a robust and ongoing preventative pest control program in conjunction with outside experts however, as with any building, unfortunately it is not always possible to keep our hotel completely free of insects. Please rest assured that your feedback in this regard has been shared with our maintenance department to be further investigated and actioned where possible. Likewise your feedback in relation to possible hair found on the floor of your room has been shared with our housekeeping supervisor and will be used in a general sense to remind housekeeping staff of the importance of diligence in maintaining their usual high standards of cleanliness at all times in to the future. Please accept our apologies for any inconvenience caused. Once again I thank you for your feedback and wish you all the best. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is unfortunate that issues relating to your room keys prevented you from enjoying your stay to the fullest on this occasion. The magnetic nature of the key cards unfortunately means that they can be susceptible to interference when in close proximity to other sources of stronger magnetic fields such as mobile phones. Please accept our apologies for any inconvenience caused. In response to your feedback a new batch of key-cards has been issued to the front desk in order to minimise such issues as much as possible. I hope that we may have the opportunity to welcome you back again soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is unfortunate that issues prevented you from enjoying your stay to the fullest on this occasion. While the anonymous nature of this review makes it difficult to comment on specifics, please know that the instances you have described are certainly not indicative of the type of experience we strive to provide to all guests. In future please do not hesitate to report any such issues to staff so that they may be resolved as soon as possible and any negative impact on your time with us kept to a minimum. Please rest assured also that your feedback in relation to the staff has been shared with management and will be used to work constructively with all staff towards ensuring that their usual high standards of service are maintained at all times in the future. Once again I thank you for your feedback and wish you all the best. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is always our aim to ensure that each guest’s stay is as pleasant as possible. If you would like to discuss any element of your stay further or if you feel that there are areas we could improve, please do not hesitate to reach out. I hope that we may have the opportunity to welcome you back again soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is always our aim to ensure that each guest’s stay is as pleasant as possible. If you would like to discuss any element of your stay further or if you feel that there are areas we could improve, please do not hesitate to reach out. I hope that we may have the opportunity to welcome you back again soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

Dear Guest, Thank you for taking the time to share a review on your recent stay. It is fantastic to hear that your time with us was so pleasant. I hope that we may have the chance to welcome you back again soon! Kind regards, Sam Tobin Guest Services Causeway Hotels