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Reviews of City Edge Dandenong Apartment Hotel

4 out of 5
City Edge Dandenong Apartment Hotel
229 Thomas Street, Dandenong, VIC

Reviews

7.2

Good

Rating 10 - Excellent. 35 out of 136 reviews" "
Rating 8 - Good. 48 out of 136 reviews" "
Rating 6 - Okay. 27 out of 136 reviews" "
Rating 4 - Poor. 15 out of 136 reviews" "
Rating 2 - Terrible. 11 out of 136 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Skye

Stayed 2 nights in Sep 2022

10/10 Excellent

Rohan

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to local transport. Most amenities within walking distance. The property that was advertised is exactly what was delivered.
Stayed 2 nights in Jul 2022
Response from Carlo on 3 Aug 2022
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Very glad to know that you enjoyed your stay with us. Looking forward to see you again.

2/10 Terrible

Brad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Don't believe the photo's on wotif, the place is nothing like them. Holes in walls, dirty surfaces, soiled carpets, lots of missing things in the kitchen like a saucepan, plates, cups etc. Reception is not open the hours they say they are. KEEP AWAY!!!
Stayed 4 nights in Apr 2022
Response from Carlo on 12 May 2022
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Your feed back is very important for us to improve our services. Apologise for any inconveniences during your stay.

2/10 Terrible

Donovan

Travelled with group
Disliked: Cleanliness, room comfort
Avoid at all cost
Reception was polite and nice. Room was disgusting. Unclean, marks and stains all over the room. Smell was terrible. Did not stay the night and was charged for one night.
Stayed 2 nights in Apr 2022
Response from Carlo on 13 Apr 2022
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our services.

10/10 Excellent

Darryl, Baulkham Hills

Stayed 1 night in Feb 2022

10/10 Excellent

Paul

Liked: Room comfort
Excellent stay with minor improvement needed
Excellent stay but rooms could be cleaner as in mould in shower and sliding door bottom rails were filthy and balcony had not been washed or mopped clean Very basic cleaning to fridge as liquid stains were present and I had to clean personally before I would put any food in there. Young guy at front desk was very helpful and had great customer service
Stayed 19 nights in Aug 2021
Response from Carlo on 2 Sept 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our services. Glad to know that you enjoyed your stay with us. Looking forward to see you again.

8/10 Good

Phillip

Stayed 1 night in Jul 2021

4/10 Poor

Melissa

Disliked: Cleanliness
Filthy
Reception was friendly. The bed was clean and comfortable, as were kitchen benches but the rest of the apartment was filthy. The carpet was the worst. It was caked in filth and matted. I didnt want to sit on the couch. The size and layout was great. If it was clean i would give it 5*. There was an unpainted and dirty door, walls and doors all dirty, balcony dirty, no hair dryer. Parking was good. I chose to leave early and sleep at the hospital in a chair. I didn't feel comfortable in the filth. Shower was mouldy. I didn't ever go barefoot. Dissapointed as it really was a great room.
Stayed 2 nights in Jun 2021
Response from Carlo on 29 Jun 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. My apology for the inconveniences caused to you. Your feed back is very important for us to improve our services.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from Carlo on 2 Jun 2021
Thank you for choosing City Edge Dandenong and for your valuable time in reviewing the hotel.

6/10 Okay

Aigaevalu

Disliked: Cleanliness
Would not recommend
As soon as you walk in the smell of the hotel puts you off. Cleanliness of the hotel was pretty disappointing. Our shower has stains and mould on the shower walls, carpet and couch had stains in it. We booked a smoke free room and had an ashtray out the balcony with smoke butts in it. Couldn’t make a formal complaint because the reception had no one in it.
Stayed 2 nights in Apr 2021
Response from Carlo on 7 May 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our services. My apology for any inconveniences caused.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly/helpful check in. Happy with the secure parking
Stayed 1 night in Apr 2021
Response from Carlo on 30 Apr 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Glad to know that you enjoyed your stay with us. looking forward to see you again.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
The room was on a slant.
Stayed 1 night in Apr 2021
Response from Carlo on 20 Apr 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Apologise for any inconveniences caused during your stay. Your feedback is very important for us to improve our services.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend. The smell & uncleanliness was unbearable that I did not stay the night.
Stayed 1 night in Apr 2021
Response from Carlo on 20 Apr 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Apologise for any inconveniences caused during your stay. Your feedback is very important for us to improve our services.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property had a stale smell. But just in general the property was dirty, but didn't look it so much just felt it. I guess because they only clean or fix your room up once a week, really. Yes and if you want more linen on top of the 2 towels for the week, ask at reception. The bed room windows, I couldn't see out of because they have never been cleaned. The bathroom was clean and tidy. I will never stay there again, because my stay could have been more enjoyable.
Stayed 4 nights in Mar 2021
Response from Carlo on 31 Mar 2021
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong. Apologise for the inconveniences caused. Your feedback is very important for us to improve our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2021
Response from Carlo on 14 Mar 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong with a TOP mark. Glad to know that you enjoyed yours stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Amazing
It was amazing
Stayed 1 night in Feb 2021
Response from Carlo on 2 Mar 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Glad to know that you enjoyed your stay with us. Looking forward to see you again.

6/10 Okay

Kevin

Stayed 1 night in Feb 2021
Response from Carlo on 2 Mar 2021
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong.

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine fine fine fine fine fine fine fine
Stayed 1 night in Jan 2021
Response from Carlo on 12 Jan 2021
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong. Glad that you enjoyed your stay with us. Looking forward to see you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is up to its par. Standard facilities and amenities. Parking is cheap although it was a maze to locate and getting in and out was a bit confusing through the stairs. But location wise is within walking distance of everything. The receptionists were friendly and welcoming.
Stayed 1 night in Dec 2020
Response from Carlo on 6 Jan 2021
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our services.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from Carlo on 15 Dec 2020
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong with a Top score. Glad to know that you enjoyed your stay with us. Looking forward to see you again.

2/10 Terrible

Jean-Daniel

Stayed 1 night in May 2020
Response from Carlo on 2 Jun 2020
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong.

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019
Response from Carlo on 14 May 2020
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong with a TOP mark. Glad to know that you enjoyed your stay. Looking for to see you again.

4/10 Poor

Mark

Stayed 1 night in Apr 2020
Response from Carlo on 14 May 2020
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong.

4/10 Poor

Pablo, Woy Woy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I have been a loyal and repeat customer and also a VIP that is entitled to discounts. I never received the discount. Upon check-in the shower had a long black hair in it, under the toilet seat there was a hair, one of the plates in the cupboard had food stuck on it from a previous occupant, and the oven is that dirty when turned its so smokey that it triggers the fire alarm. Lost a good customer.
Stayed 4 nights in Apr 2020
Response from Carlo on 8 Apr 2020
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. We are very sorry for the inconveniences caused to you on your recent stay. Your feedback is very important for us to improve our services.

6/10 Okay

Verified traveller

Travelled with partner
Accomodation was comfortable without being flash, on inital entry the room smelt from cooking which was unpleasant however got better after a day. Receptionist on duty I encountered was really nice and pleasant and helpful
Stayed 4 nights in Mar 2020
Response from Carlo on 30 Mar 2020
Thank you for staying at City Edge Dandenong and for your your valuable time in reviewing the hotel. Your feedback is very important for us to improve our services.

6/10 Okay

Laddie

Business traveller
Liked: Room comfort
Poor overall
Poor communication re off street parking and no clear signage in the car park to access the lobby. Poor WiFi and room was not clean, numerous scuff marks on walls and the room had a stale odour. Will not stay again.
Stayed 1 night in Mar 2020
Response from Carlo on 16 Mar 2020
Thank you very much for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our services.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
I liked that we had a small kitchen to use however we only had one plate, no tea towel to dry dishes and the utensils weren’t the best. The bed was comfy and they let us book in late which was great since our flight came in late and the staff were friendly. The car park was tiny and We couldn’t get our car in there with all spaces taken, there should be allocated spots to make it fair as we had to park on the street. The shower was nice but needed a good clean. Buy over all for the price it was a nice place to stay
Stayed 2 nights in Mar 2020
Response from Carlo on 10 Mar 2020
Thank you for staying with us and for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our service.

6/10 Okay

Neil, Adelaide

Secure parking and friendly reception. While the room presented nicely the carpets were dirty and stained. Equipped kitchen but not enough utensils (ie know sharp knives) Tv had limited free stations.
Stayed 2 nights in Feb 2020
Response from Carlo on 3 Mar 2020
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our services. We provide sharp knives on request due to safety issues.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Carlo on 21 Feb 2020
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong. Looking forward to see you again.

10/10 Excellent

Jean-Daniel

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed, close to Dandenong CBD. Good value for money.
Stayed 1 night in Feb 2020
Response from Carlo on 13 Feb 2020
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong with top marks. Looking forward to see you again.

8/10 Good

Bhagwan

Liked: Staff & service
Stayed 4 nights in Feb 2020
Response from Carlo on 13 Feb 2020
Thank you very much for your valuable time in reviewing City Edge Dandenong with a high marks. Hope you enjoyed your stay with us and see you again.

4/10 Poor

Karen, Melbourne

Business traveller
Disliked: Cleanliness, amenities
The staff were friendly and upgraded my room after I complained about the noise and cleanliness. The rooms are not clean (toothpaste on doors, bins we're filthy, carpet had unpleasant stains), kitchen not equipped with simple things like knives and pans are rusted. There were noisy guests throughout the night. I checked out early to stay elsewhere. The hotel needs a serious makeover!!!
Stayed 4 nights in Feb 2020
Response from Carlo on 13 Feb 2020
Thank you very much for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our service.

2/10 Terrible

Jess, Gippsland

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very small rooms, not clean and not well equipped kitchen. Would not stay here again
Stayed 3 nights in Jan 2020
Response from Carlo on 28 Jan 2020
Thank you for your valuable time in reviewing City Edge Dandenong. We are very sorry that you were not happy on your stay with us. Your feedback is very important for us to improve the service. Thank you for letting us know.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property definitely needed maintenance eg shower screen did not slide properly, tap was not connected properly, carpets needed cleaning or replacing and cleaning needs to be completed to a better standard.
Stayed 3 nights in Jan 2020
Response from carlo on 27 Jan 2020
Thank you very much for your valuable time in reviewing City Edge Dandenong. Your feedback is very important for us to improve our services and the quality of the rooms. Thank you for letting us know.

8/10 Good

Moune, Canada

Travelled with partner
Liked: Cleanliness, amenities
The bathroom was very small but the kitchen area was a good size and even included a washing machine.
Stayed 7 nights in Jan 2020
Response from Carlo on 22 Jan 2020
Thank you very much for staying with City Edge Dandenong and for your valuable time in reviewing the hotel. Your feedback is very important to us to improve our services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, easier to travel all over dandenong from this spot
Stayed 12 nights in Dec 2019
Response from Carlo on 12 Jan 2020
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong with TOP marks. Looking forward to see you again.

6/10 Okay

JIE

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Carlo on 22 Dec 2019
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong. Have a very Happy New Year 2020 to you and your family.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Carlo on 16 Dec 2019
Thank you very much for your valuable time in reviewing City Edge Dandenong.

8/10 Good

Sharyn, Sunshine Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great & very friendly. Unit was clean.
Stayed 2 nights in Dec 2019
Response from Carlo on 16 Dec 2019
Thank you very much Sharyn for your valuable time in reviewing City Edge Dandenong. Looking forward to see you again.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was great and had everything you would need and was clean although you can hear almost everything from other rooms nearby. The building stinks of cigarette. The internal car space is a waste of time and money. Would not stay again.
Stayed 1 night in Nov 2019
Response from Carlo Salindeho on 29 Nov 2019
Thank you for staying with us and your valuable time in reviewing City Edge Dandenong. Please let us know if you need assistance.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn't ready when I arrived. Washing machine was leaking. Apart from that good stay as per usual.
Stayed 5 nights in Nov 2019
Response from Carlo Salindeho on 24 Nov 2019
Thank you very much for staying with us and for your valuable time in reviewing City Edge Dandenong.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Carlo Salindeho on 5 Nov 2019
Thank you for your valuable time in reviewing City Edge Dandenong. Looking forward to see you again.

8/10 Good

Hannah

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Carlo Salindeho on 30 Oct 2019
Thank you for your valuable time in reviewing City Edge Dandenong. Looking forward to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most secure parking I've ever seen: use the car lift (!) to move to basement with no other access... Even better, they waived the fee. The hotel was perfectly located for our needs and beautifully equipped. Dinner in the Afghani restaurant next door was fabulous - best chicken kebab ever... and a new cuisine for us. Very helpful staff and really appreciated their efforts to sort out the WiFi.
Stayed 2 nights in Oct 2019
Response from Carlo Salindeho on 28 Oct 2019
Thank you very much for your valuable time in reviewing City Edge Dandenong. We are so glad that you enjoyed your stay with us. Looking forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Reception on our arrival was extremely helpful and very efficient. Our stay was comfortable, and the City Edge Apartment complex is in a very good central location.
Stayed 4 nights in Oct 2019
Response from Carlo Salindeho on 9 Oct 2019
Thank you very much for your valuable time in reviewing City Edge Dandenong. Looking forward to seeing you again.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Property location is excellent if you want a central location to Dandenong City Centre. Rooms are rather cramped by today's more modern rooms available in apartment type units. Room is getting a bit tired - kitchen and some bathroom amenities have had reno but balance needs a good scrub and paint. King bed was VGood - quite in the room we had
Stayed 1 night in Oct 2019
Response from Carlo Salindeho on 6 Oct 2019
Thank you very much for your valuable time in reviewing City Edge Dandenong.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Apartment was kept some what clean however there were very minimal kitchenware only two champagne glasses. Water pressure was terrible and water was not hot. Service was good. No real lighting in lifts and lights are off on your floor until you reach the sensor. This is created a very unsafe feeling and I would not recommend staying in this apartment alone. In the future I’d pay the extra money to stay at the quest.
Stayed 5 nights in Sep 2019
Response from Carlo Salindeho on 3 Oct 2019
Thank you very much for your valuable time in reviewing City Edge Dandenong. We will follow up all the feedback given to us.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
On the first night there was a lot of rain and a leak in our bedroom that kept us awake throughout the night and made the room cold, on the last morning there was no hot water. When I spoke to the manager and asked to be refunded one night stay, I received an email that pretty much said “not our problem”.. very poor customer service. So we will never book there again, and we will never recommend it.
Stayed 3 nights in Sep 2019
Response from Carlo Salindeho on 19 Sept 2019
Thank you for your valuable time in reviewing City Edge Dandenong.

6/10 Okay

Karen

Liked: Staff & service
Disliked: Cleanliness
Very ordinary
Close to the centre of Dandenong with helpful reception staff however apartment very ordinary and not well cleaned.
Stayed 1 night in Sep 2019
Response from Carlo Salindeho on 10 Sept 2019
Thank you very much for your valuable time in reviewing City Edge Dandenong.