Indoor pool, open 6:00 AM to 9:00 PM, pool loungers
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Reviews of Atlantis Hotel, Melbourne

4 out of 5
Atlantis Hotel, Melbourne
300 Spencer Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1123 out of 2197 reviews" "
Rating 8 - Good. 771 out of 2197 reviews" "
Rating 6 - Okay. 191 out of 2197 reviews" "
Rating 4 - Poor. 69 out of 2197 reviews" "
Rating 2 - Terrible. 43 out of 2197 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joan

Liked: Cleanliness, amenities, property conditions & facilities
Close to main railway station- Southern Cross and convenient to catch the airport bus to Melbourne Airport
Stayed 1 night in May 2024

6/10 Okay

Ady

Liked: Cleanliness
Felt older than I anticipated, however room was very clean, and in good location
Stayed 2 nights in May 2024

8/10 Good

Krystle

Liked: Cleanliness, staff & service
The room was spacious enough for a 2 night stay. There's abit of mold in the bathroom but overall I had a comfortable stay. Concierge team was also very helpful and easy to deal with. Smooth check in and out thanks to them.
Stayed 2 nights in May 2024

6/10 Okay

Jinni

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The location is great to access public transportation and also walkable to restaurants and Queen Victoria market. The hotel doesn’t offer any help with your luggage upon checking in. Also, it doesn’t look like the front desk staff cares about how difficult it is for some of the customers to drag their suitcases. The hotel room has very old and rundown carpet. By looking underneath the bed one day, it is very dirty.
Stayed 4 nights in May 2024

8/10 Good

INABA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning service was good. Are there a few kinds of staff in breakfast. I was expecting the staff of them. If It is normal, kinds of like that. It is what it is
Stayed 3 nights in May 2024

6/10 Okay

Alan

Stayed 1 night in Apr 2024

10/10 Excellent

Jo-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money with easy access to CBD. We used the skybus to and from airport and hotel is only a 5 min walk from the train and bus terminus. Tram stop was outside hotel. Our room was a bit tired and we could hear the fans from other nearby bathrooms, but not enough to disturb. Nice to have room serviced everyday. Small fridge in unit and ice dispensing machines available. Reception staff were very friendly and helpful.
Stayed 4 nights in May 2024

10/10 Excellent

KA KI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at the Atlantis hotel. I like how convenient it is to the skybus and public transport. Staff at the desk were friendly and always willing to answer questions. A few things missing from room which lowered my score slightly, needs a bin in the room - the only one was in the bathroom. Also could have done with spoons with the coffee cups.
Stayed 1 night in May 2024

8/10 Good

Vicki

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, l didn't like that there was no view.
Stayed 1 night in Apr 2024

6/10 Okay

Seoung Hwan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in and check out
Stayed 3 nights in Apr 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Atlantis was nice and central to a lot of shops and restaurants, with access to the free trams and the subway nearby aswell. The room was clean and tidy, and the bed was comfortable. The staff were great, friendly and helpful.
Stayed 4 nights in Apr 2024

8/10 Good

Touhidur

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Always great staying here as it's super convenient to most places in the CBD.
Stayed 5 nights in Apr 2024

10/10 Excellent

Balwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service at reception and always with a smile.

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 10 nights in Apr 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice indoor pool and sauna. Friendly and helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Nice indoor pool and sauna.
Stayed 2 nights in Apr 2024

8/10 Good

Naqibullah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Good value for money, good location
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff very helpful and great service. Location great if travelling through Southern Cross station, but not a lot happening this end if town. Room was small and windows backed onto facade of other buildings and no views. Pool is not heated.
Stayed 1 night in Apr 2024

10/10 Excellent

antonio

Travelled with partner
Liked: Staff & service, property conditions & facilities
easy to get aroundtransport and shops
Stayed 7 nights in Apr 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, excellent service! The hotel staff went above and beyond at check in and throughout my stay, they were extremely helpful with directions and transport options, as well as answering any questions i had. Great hotel, fantastic location opposite Southern Cross Station.
Stayed 2 nights in Apr 2024

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good for this stay
Stayed 1 night in Apr 2024

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and is close to everything. Hotel facilities were clean and tidy. Room was clean and serviced daily. Towel rail in bathroom would be good.
Stayed 4 nights in Apr 2024

6/10 Okay

Lassi

Liked: Staff & service
Disliked: Cleanliness
Poorly cleaned, otherwise nice hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Philip

Liked: Cleanliness, staff & service
Bathroom floor to level shower water everywhere all over tiles not just in the shower area .
Stayed 1 night in Apr 2024

10/10 Excellent

Murray

Stayed 3 nights in Apr 2024

10/10 Excellent

Ian, Oakbank

Liked: Cleanliness, amenities, property conditions & facilities
?
Stayed 4 nights in Apr 2024

8/10 Good

Chin Hua Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Clean b room is spacious
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, close to our area we where at.
Stayed 1 night in Apr 2024

8/10 Good

Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff.
Stayed 3 nights in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was clean but could do with freshening up a bit - bathroom was excellent clean and modern but needs better lighting for shaving and makeup.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amin

Liked: Property conditions & facilities
Excellent service and place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Jenny, Surrey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room we stayed in is spacious. Staff are friendly and helpful. Breakfast is good. The hotel location is very convenient. Easy access to public transportation. Improvement that I would like to see: 1) There is no door at the shower stall. Shower water tend to splash onto bathroom floor. 2) There is no towel rack in the bathroom. No place to hang and dry towels.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Great central place to stay, clean, quiet, comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is handy to transport,it is clean and safe,and staff are friendly and helpful
Stayed 1 night in Apr 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fresh bathroom linen each day. The mattress was disapointing and must surely be due for a new one.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sunny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable price. Great location.
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights on F1 weekend. Received a really warm welcome and first impressions were very high. Room was great, very comfortable and had what I needed. Breakfast was basic but sufficient. Was too busy to try the pool so can't comment on that.
Stayed 2 nights in Mar 2024

8/10 Good

Richard

Stayed 3 nights in Mar 2024

8/10 Good

cheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location opposite the major police station and public transportation. Very safe. Comfortable bed and excellent shower. Staff very friendly and helpful. Breakfast could/should be more interesting. We would gladly have paid an extra A$5 per person for fresh fruit, porridge, whole wheat dark breads, etc. Internet was mediocre and Norton advised up repeatedly that the link was unsafe. Every time we switched on our computers, we had to log on all over again as if it were the first time that we were going onto the hotel's website. Finally, the safe in the bedroom was tiny and could not hold either of our laptops. A mini ipad, yes, but nothing bigger. First hotel in a 14-day trip to Australia where the safe was too small.
Stayed 4 nights in Mar 2024

10/10 Excellent

Clara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had a very good experience at Atlantis, the staff was very friendly and helpful, the room was clean, spacious and comfortable, nice views from the room as well. The heated pool is good and the sauna is huge. We had breakfast at the hotel, they had different options of cereal, different types of milk, delicious eggs, baked beans, coffee, juices, bread etc I loved it, also very affordable. The location is perfect, there’re many restaurants on a walk distance, public transport is very close to the hotel and it’s safe to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kate

Stayed 1 night in Mar 2024

8/10 Good

Ryan

Good value considering it was an event weekend. The pool drains smell like sewage which is a bit rank, but it’s not a super fancy hotel so it is what it is.
Stayed 4 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous clean comfy and good service
Stayed 2 nights in Mar 2024

6/10 Okay

Ian

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Room noise. Blind broken could not raise Found shower slippery.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and handy location
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite place to stay and easy to get to
Stayed 1 night in Mar 2024