Title: InterContinental Heilong Lake by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # InterContinental Heilong Lake by IHG Lakeside tranquility combines wellness and adventure at this retreat where guests can enjoy scenic views, participate in ecotours, or relax by multiple pools ## Photo gallery for InterContinental Heilong Lake by IHG ![Lounge - InterContinental Heilong Lake by IHG (Meishan)](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/fd4d6005.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - InterContinental Heilong Lake by IHG (Meishan)](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/03e2e947.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - InterContinental Heilong Lake by IHG (Meishan)](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/d38306a0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 restaurants, breakfast, lunch, dinner served; international cuisine - InterContinental Heilong Lake by IHG (Meishan)](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/49be9205.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor wedding area - InterContinental Heilong Lake by IHG (Meishan)](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/ae6875d7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies InterContinental Heilong Lake offers stunning lake views and premium amenities. Rejuvenate with a body scrub or massage at the spa, dine at five restaurants for breakfast or dinner, and stay active with hiking and biking. Relax at the seasonal outdoor pool or indoor pool. ## Reviews 8.2 Very good ## Popular amenities - Pool - Spa - Pet-friendly - Parking included - Free Wi-Fi - Restaurant £57 includes taxes & fees 12 Feb - 13 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed 3+ beds Showing 16 of 16 rooms ### View all photos for Premium Room, 2 Double Beds (Guzhen View) ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds (Guzhen View) ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - 560 sq ft - Sleeps 5 - 2 Double Beds ### View all photos for Suite, 1 Bedroom, Balcony (Club Lounge Access) ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Balcony (Club Lounge Access) ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Separate bedroom - 753 sq ft - 1 bedroom - Sleeps 3 - 1 Single Bed ### View all photos for Premium Room, 2 Double Beds, Balcony, Lake View ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds, Balcony, Lake View ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - Lake view - 560 sq ft - Sleeps 5 - 2 Double Beds ### View all photos for Premium Room, 1 King Bed, Lake View ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Lake View ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Separate bedroom - Lake view - 603 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 Bedroom, Balcony, Lake View (Club Lounge Access) ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Balcony, Lake View (Club Lounge Access) ### Highlights Balcony Separate dining area Air conditioning Connecting rooms available Free cots/infant beds Fridge LED TV Pillow menu - Lake view - 969 sq ft - Sleeps 3 - 1 Single Bed ### View all photos for Premium Room, 1 King Bed, Accessible ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Accessible ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Bathrobes - 560 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Classic Room, 1 King Bed, Balcony ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed, Balcony ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - 560 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Classic Room, 1 King Bed, Garden View ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed, Garden View ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - 560 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Classic Room, 2 Double Beds, Garden View ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Double Beds, Garden View ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - 560 sq ft - Sleeps 5 - 2 Double Beds ### View all photos for Classic Room, 2 Double Beds, Balcony ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Double Beds, Balcony ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - 560 sq ft - Sleeps 5 - 2 Double Beds ### View all photos for Classic Room ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - Sleeps 3 - 1 Single Bed ### View all photos for Classic Room, Multiple Beds, Balcony (Kids Theme) ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Multiple Beds, Balcony (Kids Theme) ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - Sleeps 5 - 2 Double Beds and 1 Single Bed ### View all photos for Premium Room ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - Sleeps 3 - 1 Single Bed ### View all photos for Suite, 1 Bedroom, Balcony, Garden View ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Balcony, Garden View ### Highlights Balcony or patio Separate dining area Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu - Garden view - Sleeps 3 - 1 Single Bed ### View all photos for Classic Room, 2 Double Beds, Courtyard View ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Double Beds, Courtyard View ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - Sleeps 5 - 2 Double Beds ### View all photos for Classic Room, 1 King Bed, Courtyard View ![Room amenity](https://images.trvl-media.com/lodging/6000000/5300000/5299400/5299379/516be71c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed, Courtyard View ### Highlights Balcony or patio Air conditioning Connecting rooms available Free cots/infant beds Fridge TV Pillow menu Bathrobes - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMeishan-Hotels-InterContinental-Heilong-Lake.h5299379.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMeishan-Hotels-InterContinental-Heilong-Lake.h5299379.Hotel-Information) ## About the area Located in Meishan, InterContinental Heilong Lake by IHG is in the suburbs and on a lake. The area's natural beauty can be seen at Pengzu Mountain and Horn Village Cavern, while Former Residence of Suxun,Sushi,Suzhe and Former Residence of Peng Zu are cultural highlights. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Meishan travel guide](https://www.expedia.co.uk/Meishan.dx6192424) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.02875%2C104.05352&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qCBrwTdlE8ndrG6vw6yvdF47yKw=) No. 1 Xi Hu Avenue, Si Hai Community, Meishan, Sichuan, 620561 ### What's nearby - Kuixing Court 13 min drive \- 8.7 miles - Kuixing Pavillion of Mt. Meishan 14 min drive \- 8.9 miles - Former Residence of Suxun,Sushi,Suzhe 29 min drive \- 20.0 miles - Horn Village Cavern 49 min drive \- 32.8 miles - Chengdu Science City 56 min drive \- 35.2 miles ### Getting around - Chengdu (TFU-Tianfu Intl.) 70 min drive ### Restaurants - 糖紙 - Xi Sushi - M.D Lounge Bar - 清和住家 - Cafe De Coral 大家乐 ## About this property ### InterContinental Heilong Lake by IHG Luxury hotel by the lake Consider a stay at InterContinental Heilong Lake by IHG and take advantage of a terrace, a coffee shop/cafe and a garden. Treat yourself to a massage or a body scrub at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Enjoy the gym, as well as activities, such as hiking/biking and ecotours. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. Other perks at this hotel include: - A seasonal outdoor pool and an indoor pool, along with sunloungers and pool umbrellas - Free self-parking - Limo/town car service, buffet breakfast (surcharge) and bike hire - An outdoor tennis court, a lift and tour/ticket information Room features All 401 rooms feature comforts, such as 24-hour room service and pillow menus, in addition to perks, such as air conditioning and bathrobes. More conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with shower/bath combinations and free toiletries - TVs with DVD players - Balconies or patios, fridges and coffee/tea makers ## Similar properties ![Interior detail](https://images.trvl-media.com/lodging/121000000/120700000/120698300/120698231/bd7b4c38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emei Mountain Yi Qing Yin Resort Hotel Leshan - Breakfast included - Parking included - Free Wi-Fi - Restaurant £83 includes taxes & fees 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=120698231&PinnedHotelID=120698231&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/37000000/36680000/36679600/36679534/e10f6d4a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Heilong Lake by IHG Meishan - Pool - Parking included - Free Wi-Fi - Restaurant 10 Exceptional 1 review £54 includes taxes & fees 23 Feb - 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Free Wi-Fi £47 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=110953744&PinnedHotelID=110953744&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=5299379&PinnedHotelID=5299379&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=5299379,120698231,36679534,104593712,119985998) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Limo/town car service - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 158 for adults and CNY 79 for children - 5 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - Cafe Reivera - Cha Lounge - Long Xuan - Shunxing Fish - The Lodge ### Things to do - Bicycle rentals - Children's pool - Ecotours - Full-service spa - Gym - Hiking/biking trails - Indoor pool - Outdoor tennis court - Sauna - Seasonal outdoor pool - Steam room ### Family friendly - Children's pool - DVD player - In-room cot - In-room refrigerator - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Seasonal outdoor pool ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 2,359 square feet of conference space - 5 meeting rooms - Business centre - Computer station ### Outdoors - Barbecue grill - Garden - On a lake - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Body scrubs - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk ### More - 6 floors - Banquet hall - Built in 2013 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Free cot - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Toothbrush and toothpaste - Towels provided ### Entertainment - DVD player - TV ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Free daily newspapers - Free local calls - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of CNY 500, per accommodation, per night, plus a deposit of CNY 2000 per night 1 total pets Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 460.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: CNY 2000.00 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 79 for children - Pet deposit: CNY 2000 per night - Pet fee: CNY 500 per accommodation, per night - Rollaway bed fee: CNY 460.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from May to October The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Heilong Heilong Lake InterContinental Heilong Lake InterContinental Heilong Lake Hotel InterContinental Heilong Lake Hotel Meishan InterContinental Heilong Lake Meishan InterContinental Heilong InterContinental Heilong Lake InterContinental Heilong Lake by IHG Hotel InterContinental Heilong Lake an IHG Hotel InterContinental Heilong Lake by IHG Meishan InterContinental Heilong Lake by IHG Hotel Meishan ## Frequently asked questions ### Does InterContinental Heilong Lake by IHG have a pool? ### How much does it cost to stay at InterContinental Heilong Lake by IHG? ### Is InterContinental Heilong Lake by IHG pet-friendly? ### How much is parking at InterContinental Heilong Lake by IHG? ### What time is check-in at InterContinental Heilong Lake by IHG? ### What time is check-out at InterContinental Heilong Lake by IHG? ### Where is InterContinental Heilong Lake by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## InterContinental Heilong Lake by IHG Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.6 Location ### 8.4 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 7 8 - Good 3 6 - Okay 4 4 - Poor 1 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### CHAOJUN 8 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 满意的玩水体验 小朋友玩得很开心，酒店硬件设施一流，服务需要跟上，接待能力不足。中餐厅物美价廉。还会再去。 ##### CHAOJUN Stayed 1 night in Aug 2018 ### 6/10 Okay #### JIANHONG 20 Jul 2018 Liked: Staff & service, property conditions & facilities, room comfort 酒店外围环境还可以，停车位太少，房间洗漱台有明显水渍，房间反锁的锁是坏的，感觉一般般不值那个价格，到了夏天还一房难求 ##### JIANHONG Stayed 1 night in Jul 2018 ### 10/10 Excellent #### chih kuei 17 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 游泳池設計良好, 只是水有點臭 ##### chih kuei Stayed 2 nights in Jun 2018 ### 4/10 Poor #### HAIXIN 1 May 2018 Disliked: Staff & service #### 住过全球最差的五星酒店 非常差 员工明显缺乏培训 面对众多客户要房间的要求 永远只会说一句还在打扫 客户已经失控的情况下 居然还一味死撑 不叫经理出来 早餐也是非常差 吃过最差的五星酒店早餐 有烤肠居然没有番茄酱 问到任何问题员工只会回答一句 抱歉因为客人太多 完全不知如何应对客人的提问 ##### HAIXIN ### 6/10 Okay #### Verified traveller 8 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 自来水永远都是黄黄的，不知道为什么。中午入住时要求加婴儿床，晚上十点过才送来，中途还打电话催过。要求送薄被，礼宾说没有了，可以送被套，最后送来的是床单，哭笑不得。。。 西餐厅千万别去吃，同档次酒店自助餐中最差的没有之一，海鲜特别不新鲜，八爪鱼都没解冻。。。只有两种例汤，一种白粥，热菜好多都是凉的，就这样还经常供应不上，体验感非常 差。租用自行车价格比较合理，适合亲子游 ##### Verified traveller ### 6/10 Okay #### DAWEI 26 Jan 2017 Liked: Cleanliness, staff & service 酒店有电玩，有非酒店客人，酒店条件一般，泳池比较好玩 ##### DAWEI ### 8/10 Good #### XUAN 3 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 交通方便 适合度假 总体还是非常不错的。星级标准、服务到位，当场办理会员后，前台送了欢迎饮料和水果，以及儿童早餐券。泳池和温泉区非常大，可以无限次使用。酒店的点心、小吃、果汁以及顺兴鱼庄，价格都比较合理，不算高得离谱。免费提供的卡通服让孩子非常开心。需要改进的是娱乐设施还不够丰富，除了游泳骑自行车，就没别的可玩了 ##### XUAN ### 6/10 Okay #### Shell, Pasadena, CA 6 Mar 2015 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Staff needs more training Both my husband and I are their ambassador members. We are dissapointed with how they treated their value customers. We had to call the front desk to get the same treatment for the two rooms we reserved (e.g. fresh fruit). The bar's staff were very dissapointing. We were told that their club room was not ready to be used and we had to use the lobby's bar after the front desk manager taking us there. The staff treatred us as if we were taking advantage but actually we had to pay the ambassador membership. The staff were rude. Apart from that, the hotel's pool was managed by other company. We can only used it once each day. The breakfast and lunch buffet have little varieties to choose. Very dissapointed with this Intercontinental hotel. ##### Shell ### 8/10 Good #### xuefeng, 成都 4 Mar 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 给个3.8分吧 总体不错，餐厅接待能力不足，上菜慢，菜品价格高点也可以接受，但分量小就说不过去了，分量多点能增加多少成本?省钱省的不是地方。 五星的硬件，四星的服务，三星的管理思维 ##### xuefeng ### 10/10 Excellent #### GUOHUA 26 Jun 2023 ##### GUOHUA Stayed 2 nights in May 2023 ### 10/10 Excellent #### LEI 2 Mar 2023 ##### LEI Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Yan 23 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yan Stayed 1 night in Jul 2021 ### 10/10 Excellent #### JunSub 30 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### JunSub Stayed 2 nights in May 2021 ### 8/10 Good #### Ziyue 25 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Ziyue Stayed 1 night in Dec 2019 ### 10/10 Excellent #### HYUN CHUL 29 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### HYUN CHUL Stayed 1 night in May 2019 ---