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"City break with family"

"The hotel is in a great location in Bruges, very close to many squares where you can dine, drink or just taking in all the historical landmarks. The room and hotel was by far my favorite from our weeklong trip in Europe and the only regret was we wanted to stay a few more nights there. Beautiful large room, sitting areas on the main floor of the hotel with a picturesque bar and the options for the breakfast was amazing. "

"Staff was so friendly, the breakfast was delicious, perfect location, and the rooms were so cute!!"

"Pros: my room was very comfortable and efficient. I liked that it was streamlined and a place for everything you need. I appreciated having the AC, a TV, comfortable bed, paid buffet breakfast if you wish, friendly and helpful staff and great service. Cons: it was hard to find the hotel when the Uber driver drove me to the back service entrance. When I was told to go to the front, the signs were not clear, and she didn't tell me to go up to the 2nd floor. "

"Excellent "

"This is a difficult review because most of the stay was fabulous. The room was comfortable, clean and well-laid out. The hotel is absolutely beautiful and felt like an oasis after a day in town filled with a million other tourists. The issue I had was before we arrived, we received a message through the hotels.com website saying the hotel could not pre-authorize our payment, so our room may not be available. I immediately called hotels.com to try to rectify the situation. Although I was unable to call the hotel directly I emailed them. Got another message telling me the credit card was invalid (they had a credit card that was not even mine). Hotels.com kept trying to reach them but the front desk said they were too busy to help. It was finally resolved after the third hotels.com rep asked to speak to a manager. It was very inconvenient because we were in another location, trying to enjoy it but I kept having to stop and call hotels.com. And, I might add that the front desk of the hotel was not very busy much of the time while I was there. Some training is needed. It left a bad taste in my mouth."

"Family room booked which was very comfortable. Short taxi ride (around €22) into central Brugge. "

"excellent breakfast, and wonderfull position"

"Poor internet, no water in lobby. No fridge. Check in did not tell us about ice or housekeeping. Not enough towels. Beds comfortable! Pillows not comfortable, all wadded up. Fabulous location and quiet. Cereals in morning were not marked correctly (needed GF muesli but was granola. Fruit was old (apples)"