Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi
Check availability

Reviews of Holiday Inn Express McDonough, an IHG Hotel

2.5 out of 5
Holiday Inn Express McDonough, an IHG Hotel
1315 Highway 20 W, McDonough, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 414 reviews" "
Rating 8 - Good. 108 out of 414 reviews" "
Rating 6 - Okay. 36 out of 414 reviews" "
Rating 4 - Poor. 12 out of 414 reviews" "
Rating 2 - Terrible. 8 out of 414 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to routes in and out of I75
Stayed 1 night in May 2024
Response from Wendy B on 20 May 2024
Roy, thank you for taking the time to complete such an awesome review! We look forward to welcoming you back again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Wendy B on 13 May 2024
Donald, thank you for the amazing rating!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. It was the first time I stayed here and it was convenient to what I was in town for.
Stayed 7 nights in Apr 2024
Response from Wendy B on 6 May 2024
Ken, Thank you for the awesome rating. I am so happy you enjoyed your stay with us. We look forward to seeing you again, when your travels bring you back to McDonough GA. Have a wonderful week!

6/10 Okay

robert

Liked: Staff & service
Room needed updating.
Stayed 2 nights in Apr 2024
Response from Wendy B on 30 Apr 2024
Robert, Thank you for taking the time to complete a review. We just recently renovated our guest rooms in December. I would love for any feedback you have in regards to us improving our guest rooms. Thank you again, have an amazing week.

10/10 Excellent

ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with restaurants near by. Great place to stay while in town for the race
Stayed 1 night in Feb 2024
Response from Wendy B on 16 Apr 2024
Thank you for the awesome review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was hot breakfast wasn’t available otherwise the lady at the front was so nice room was open lots of room and clean would definitely stay again close to hot breakfast Starbucks
Stayed 1 night in Apr 2024
Response from Wendy B on 16 Apr 2024
James thank you for the amazing review. I sincerely apologize for the breakfast not being available during your stay. We look forward to welcoming you back again soon, when your travels brig you back to McDonough GA.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check in. Rooms are large and clean. Amazing stop for family road trip!
Stayed 1 night in Apr 2024
Response from Wendy B on 15 Apr 2024
Thank you for the amazing review, it is appreciated more than you know! We look forward to welcoming you and your family back again when your travels bring you back to McDonough GA.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda L.

Stayed 1 night in Mar 2024
Response from Wendy B on 10 Apr 2024
Linda, thank you for the awesome rating!

6/10 Okay

Britteny

Travelled with family
Great place to stay
Stayed 2 nights in Jan 2024
Response from Wendy B on 29 Jan 2024
Thank you for your feedback. We look forward to seeing you again soon. Hopefully, we will be able to earn a five star review form you. Have a great week!

10/10 Excellent

GOLDA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Dec 2023
Response from Wendy B on 8 Jan 2024
Thank you for the amazing review!

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wendy B on 8 Jan 2024
Thank you for the awesome review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wendy B on 8 Jan 2024
Thank you for amazing rating!

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2024
Response from Wendy B on 8 Jan 2024
Thank you for the amazing review, Cynthia!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in and check-out personnel were very friendly…great customer service with smiles! Had 5 in our room so used the pull-out sofabed…needed bedding even though we requested it when we reserved our hotel but we were able to get it late in the evening when we arrived. Would stay again if needed.
Stayed 1 night in Dec 2023
Response from Wendy B on 3 Jan 2024
Thank you for the great review!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023
Response from Wendy B on 3 Jan 2024
Thank you for the great rating! Have a wonderful New Year!

8/10 Good

Francisca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, room was spacious. . The menu was the same every day
Stayed 6 nights in Dec 2023
Response from Wendy B on 28 Dec 2023
Thank you for the great review!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Well located with great shopping and restaurants nearby. Staff was very helpful
Stayed 1 night in Dec 2023
Response from Wendy B on 26 Dec 2023
Jeffrey, thank you for the amazing review!

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay but the ac didn’t work
Stayed 1 night in Dec 2023
Response from Wendy B on 26 Dec 2023
Jasmine, thank you for taking the time to complete a review. I apologize for the issue you experienced with the ac during your stay. We look forward to seeing you again soon, when your travels bring you back to McDonough GA.

10/10 Excellent

Brie

Travelled with partner
Liked: Staff & service
Temeka checked us in , she was the sweetest and very attentive.
Stayed 1 night in Dec 2023
Response from Wendy B on 11 Dec 2023
Brie, thank you for such a great review. I will be sure to share your review with Temeka and the rest of our team. Happy Holidays!

10/10 Excellent

Rickell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wendy B on 11 Dec 2023
Thank you for the awesome rating! Happy Holidays

10/10 Excellent

Ellen

Stayed 1 night in Nov 2023
Response from Wendy B on 6 Dec 2023
Thank you for the awesome rating!

10/10 Excellent

Sammy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean location, professional staff and good breakfast bar.
Stayed 1 night in Nov 2023
Response from Wendy B on 6 Dec 2023
Thank you for the amazing review, Sammy!

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Wendy B on 6 Dec 2023
Robert, thank you for taking the time to share about your experience. I am sorry to see your stay was not enjoyable. Hopefully, we get another chance to earn ten stars from you. Thank you again, have an amazing week!

6/10 Okay

Catherine

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Wendy B on 28 Nov 2023
Catherine, thank you for sharing about your experience. It is disheartening to receive such a low score. Hopefully, we get another chance in the future to earn a five star review from you. Thank you again and have an amazing week!

10/10 Excellent

Patrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great I’ll be staying here on my next visit!😁
Stayed 2 nights in Nov 2023
Response from Wendy B on 27 Nov 2023
Thank you for the wonderful review!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gray hotel
We were very pleased with our stay. Staff was super friendly and room was great. The breakfast was great! Will stay here again.
Stayed 1 night in Nov 2023
Response from Wendy B on 16 Nov 2023
Sharon, thank you so much for the kind words. It means more to us than you know. We look forward to welcoming you back again soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms with lots of space. Clean and tidy.
Stayed 1 night in Nov 2023
Response from Wendy B on 7 Nov 2023
Thank you for the great review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop for overnight trip
The front desk was very friendly. Room was clean, beds were very comfortable.
Stayed 1 night in Nov 2023
Response from Wendy B on 7 Nov 2023
Thank you for the amazing review!!!

2/10 Terrible

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
THIS SUCKS
The hotel is torn apart. the elevator does not work. the parking lot is unusable. there is dry wall dust everywhere. I'm pissed. this was not on the website. there is a Hampton Inn right across the street for the same price.
Stayed 3 nights in Oct 2023
Response from Wendy B on 6 Oct 2023
Good morning Michael, thank you for sharing your feedback. We are currently under renovation, in an effort to update our property. I apologize for the dismay you experienced. We now have a beautiful resurfaced parking lot and our lobby is looking wonderful from all the new upgrades. I did not have any reports from the elevator being down. I do hope you give us another chance in the future to earn a 10 star review from you. Thank you again, and have an amazing weekend!

6/10 Okay

Cary

They gave me a room and key that was already occupied.
Stayed 1 night in Sep 2023
Response from Wendy B on 3 Oct 2023
Cary,I am very sorry about mistake with your room keys. I have addressed this with the appropriate department. To insure this does not happen again. We hope we receive another chance in the future to earn a five star review from you.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick stop to rest
Stayed 1 night in Sep 2023
Response from Wendy B on 3 Oct 2023
Thank you for the amazing review Amy!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check- in
Stayed 1 night in Sep 2023
Response from Wendy B on 11 Sept 2023
Thank you for the great review!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaden at the desk was very pleasant & accomadating. The breakfast was excellent. Pool was a little cloudy.
Stayed 2 nights in Aug 2023
Response from Wendy B on 8 Aug 2023
Thank you Linda or the great review. I will be sure to share your kind words with Jaden. Have an amazing week!

8/10 Good

Jeremy

Stayed 1 night in Jul 2023
Response from Wendy B on 8 Aug 2023
Thank you for taking the to to complete a review. We hope to welcome you back again soon.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Wendy B on 8 Aug 2023
Regina, thank you for the awesome rating!

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Wendy B on 7 Jul 2023
Thank you for the great rating!!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable beds, great place for an overnight stay!
Stayed 1 night in Jun 2023
Response from Wendy B on 28 Jun 2023
Michael, thank you so much for the outstanding review! I am so happy to hear you enjoyed our comfortable bedding, and the cleanliness of the hotel. We look forward to welcoming you back again, when your travels bring you back to McDonough GA.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jun 2023
Response from Wendy B on 26 Jun 2023
Thank you for the amazing rating!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Love the cozy room
Stayed 1 night in Jun 2023
Response from Wendy B on 26 Jun 2023
So glad to hear you enjoyed your stay!

4/10 Poor

KRISTY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I had high expectations of this property but I was very disappointed. When i arrived, my room was dirty with hair and skin in the bed. There was also a slight musty odor to the room. I reached out to the front desk and was moved to a nearby room. He asked me to look it over and I did. It seemed ok. Later on, I go to spray down everything and there is urine all under the toilet seat. Disgusting! As we settled in for the evening, we discover that the tv doesn't even work. The next morning, we are packing to go. Check out is at 11 am and its about 10:15 am. We take our luggage to the car. I go back up the room to do a double check to make sure nothing is left behind and my room door is open with the bed stripped. Mind you, I had the "Do Not Disturb" sign on the door AND checkout was not until 11am. The front worker says that housekeeping probably saw me leaving and thought we were gone. Unacceptable. My check out time was 11 and I wasn't leaving just yet. I was supposed to get a call from management but of course that didnt happen. I get excited when I can post great reviews but this one just wasn't it.
Response from Temeka T on 31 May 2023
Kristy, I actually had the pleasure of speaking to you on the day of check out. I apologize that your experience was not a great one. We always strive to create positive, memorable experiences for all of our guests. So when we drop the ball we really do try to make things right. I have reached out to you, looking forward to speaking to you soon.

10/10 Excellent

Robert, Largo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice and clean. Front desk people were absolutely great. Could not have been more welcoming and helpful!
Stayed 1 night in May 2023
Response from Wendy B on 30 May 2023
Robert thank you so much for such an amazing review!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Wendy B on 30 May 2023
Thank you for the awesome rating!

10/10 Excellent

Latoya

Stayed 1 night in Apr 2023
Response from Wendy B on 19 May 2023
Thank you for the amazing rating, Latoya!

10/10 Excellent

Joe

Stayed 1 night in Apr 2023
Response from Wendy B on 19 May 2023
Thank you for the great rating, it means more to us than you know!

6/10 Okay

Mary Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the 3rd floor and the hallway smelled like paint thinner. The front desk didn’t seem concerned.
Stayed 1 night in Mar 2023
Response from Wendy B on 10 Apr 2023
Mary Jane, thank you for taking the time to share about your experience. I apologize for the paint smell due to the renovations to our guest rooms during your stay. We hope we will have the opportunity in the future to welcome you back again and earn a five star review. Thank you again.

10/10 Excellent

Carlyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Wendy B on 19 May 2023
Thank you for the great rating, Carlyne!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean

8/10 Good

Jennifer